Caliber - Vista

4.8 (4,718reviews)
96%
1210 N Melrose Dr,  Vista,  CA  92083

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,718)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and communicative. The repair quality is highly regarded, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and phone calls throughout the repair process. Timeliness is another key positive, with numerous customers reporting repairs completed ahead of schedule. The seamless coordination with rental car services and insurance companies is frequently mentioned. While most feedback is overwhelmingly positive, a few customers noted minor issues with paint matching, part delays, and occasional scheduling miscommunications that required follow-up visits.
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"Customer service was amazing."
"Fantastic service, amazing people helped us. We also got our truck back a week before the scheduled ..." Read more
"... Had no doubt that our vehicle was in good hands. Everyone was very attentive to our needs." Read more
"Excellent"
"Caliber Collision Vista was the most supportive and seamless experience. I really appreciated everyone from front desk to ..." Read more
"Everyone was very pleasant to work with and repairs were completed quicker than I expected. Quality looks good so far."
"Fantastic service, amazing people helped us. We also got our truck back a week before the scheduled pick up time. I will always go back to this location if I need ..." Read more
"I was very happy that it was finished so fast"
"It was ready a few days early"
"... kept me up to date with any changes via text and the car was ready ahead of schedule. The repair was beautifully done and the car left ..." Read more
"I appreciate it the text messages as work progressed. My technician was very professional and honest and ..." Read more
"Communication was amazing"
"The updates via messages were the most useful and very appreciated. The staff was nice and helpful and explained the ..." Read more
"Everyone was very pleasant and professional. I was sent updates so I always knew how repairs were progressing. A very positive experience. I'll be recommending ..." Read more
"I received regular text messages"

My Experience

It was great and very easy

My Experience

Desde el primer contacto por teléfono fue exelente y ya cuando llegué à la oficina fue de lo mejor el trato my eficiente,me manda an los up dates de reparacion todo muy professional,gracias por todo.

My Experience

I am more than grateful to have had such a great experience at Caliber Collison Vista! Everyone I interacted with went above and beyond to make everything perfect! Thank you all for taking such great care of me and my car!

My Experience

I had an excellent experience with Caliber Collision. The entire team was friendly, professional, and kept me informed throughout the repair process. My vehicle was returned looking fantastic, and the quality of the work exceeded my expectations. I truly appreciated the attention to detail and outstanding customer service.

Likely to Recommend

Repair Quality

Customer Service

My Experience

George is an excellent representative. He made contact with me on a daily, keeping updated of every step of the way. George is definitely an asset. Caliber did an excellent fixing my vehicle to perfection.

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Me gustó hicieron buen trabajo

Customer Service

Muy buen trabajo

My Experience

Goerge was amazing. Seeing damage that other estate places I got never saw. He then noticed the paint didn't look as good as possible, he polished it andit took an extra day but im so happy and satisfied

Likely to Recommend

Repair Quality

I thinkbhis name is George. My service writing was awesome really inspected and made sure everything was perfect and kept me informed. Has a hicup with insurance company, not his fault but quickly fixed it. Great Job

Customer Service

Great nice people

Returned Clean

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I'll shout it from the rooftop!

Repair Quality

Fast and beautiful work. Very transparent about work that needed to be done. Plenty of updates a long the way.

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Customer Service

I love the extra touches in the waiting area- and the staff is great

My Experience

Evan was my service advisor. He is impeccable at his job! Such consistent and over the top communication and with your every step of your repair. He even helped coordinate my pickup to be convenient for my schedule! I highly recommend this team! The Vista team on Melrose!!

Likely to Recommend

Repair Quality

Evan and Vista Caliber Collision is amazing! They were so helpful, so communicative and went above and beyond to help get my truck fixed after my accident.

Customer Service

My Experience

George gave very clear updates on my vehicle. He answered all my questions!

Likely to Recommend

Repair Quality

Very easy process & answered all my questions

Customer Service

Amazing

Returned Clean

My Experience

Reed and team were amazing! Originally went in to fix my fender but was also able to get some cracks fixed on my hatchback door. Did not have to pay out of pocket for the cost due to being covered under warranty. Thanks Caliber Collision!!

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Customer Service

Returned Clean

My Experience

George was fantastic! Give that man a raise !!

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Repair Quality

Very friendly yet professional, with great communication to keep me updated throughout.

Customer Service

My Experience

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My Experience

they did a great job

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Likely to Recommend

The repair process was handled professionally from start to finish. Communication was timely and transparent, the repairs were completed with excellent workmanship, and my vehicle was returned clean and on schedule. The staff made the process as smooth and stress-free as possible. I appreciate the team’s attention to detail and would confidently recommend Caliber Collision to others.

Repair Quality

The repair process was handled professionally from start to finish. Communication was timely and transparent, the repairs were completed with excellent workmanship, and my vehicle was returned clean and on schedule. The staff made the process as smooth and stress-free as possible. I appreciate the team’s attention to detail and would confidently recommend Caliber Collision to others.

Customer Service

The repair process was handled professionally from start to finish. Communication was timely and transparent, the repairs were completed with excellent workmanship, and my vehicle was returned clean and on schedule. The staff made the process as smooth and stress-free as possible. I appreciate the team’s attention to detail and would confidently recommend Caliber Collision to others.

Returned Clean