Caliber - Vista

4.9 (4,785reviews)
97%
1210 N Melrose Dr,  Vista,  CA  92083
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,785)

Customers say
Overall Customer Satisfaction
Customers consistently praised the outstanding service quality, with repairs frequently described as exceeding expectations and leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and attention to detail. Communication stood out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional paint color mismatches, incomplete interior cleaning, and minor fitment issues with replacement parts.
AI-Generated from reviews written in the last 12 months
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"... My vehicle was returned looking fantastic, and the quality of the work exceeded my expectations. I truly appreciated the attention to detail and ..." Read more
"They did an incredible job with the repairs, it looks like a brand new car!"
"Process was smooth. From the beginning to end, the experience exceeded my expectations. As a State Farm Agent, I always assumed the process ..." Read more
"... for the excellent service and care provided. The quality of the work was outstanding and exceeded my expectations." Read more
"... satisfied with the service they did on my vehicle. You cant even tell that it got into an accident. Thank you. You guys are awesome." Read more
"The team did a excellent job on my car. It was quoted to do the repairs in a week but they did it in 2 days. My car looks like new."
"Fantastic service, amazing people helped us. We also got our truck back a week before the scheduled pick up time. I will always go back to this location if I need ..." Read more
"My car was ready almost a week earlier than expected. That was unexpected, and a huge relief."
"Yes, it was quicker than what they said, and it was even a holiday weekend and they still were earlier than they said. Great ..." Read more
"Everyone was very pleasant to work with and repairs were completed quicker than I expected. Quality looks good so far."
"Professional Staff. Text messages kept me informed each day of progress being made. The Body work done on car, was to Perfection. ..." Read more
"... was handled professionally from start to finish. Communication was timely and transparent, the repairs were completed with excellent workmanship, ..." Read more
"Communication during the repair process was stellar. Technicians did a high quality job and finished ..." Read more
"Everyone was very pleasant and professional. I was sent updates so I always knew how repairs were progressing. A very positive experience. I'll be recommending ..." Read more
"Between the texts and calls I knew what was going on all the time."

My Experience

Reed was awesome and super supportive throughout the process! Great professionalism and customer service expertise.

Likely to Recommend

Repair Quality

Amazing service and very helpful personell!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great staff, wonderful work. Thanks.

My Experience

My Experience

Likely to Recommend

Repair Quality

Caliber(vista) was very communicative. They kept updating throughout the whole process with my car. High recommended Caliber(vista). Thanks!

Customer Service

Very easy to communicate.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ashley was efficient and explained things well. Even making special arrangements to drop off and later retrieve my car when finished.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will always recommend Caliber Collision, great customer service and the work they perform on my care was outstanding.

Repair Quality

The customer service at Caliber Collision is outstanding everyone has a positive attitude, especially the wonderful lady at the front desk. The work they completed on my car was great and they completed the work in a timely manner. I am elated that my car is now in perfect condition.

Customer Service

Best customer service ever, I am so glad I brough my car to Caliber Collision.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went very smoothly. I liked the way I was kept “in the loop” during the whole process and was always treated with such courtesy and professionalism. I also appreciate how my insurance company W and Caliber work so well together and that W referred me to them immediately, recognizing Caliber for the caliber of their work and staff. Thank you, everyone at Caliber and everyone at W. So glad to have my truck back and looking so good!!

Likely to Recommend

Repair Quality

I sent comments a few days ago. I hope you got them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I recently had body work completed on my car, and I was very pleased with the entire experience. The process was smooth and professional from start to finish, and the quality of the work was excellent. A special thank you to Ashley, who did a wonderful job keeping me updated throughout the repair process. Her communication, professionalism, and attention to detail made the experience much less stressful. I always knew the status of my vehicle and felt well taken care of. My car looks fantastic, and I truly appreciate the care and quality of the work. I would definitely recommend this team to anyone needing auto body repairs!

My Experience

The best complement is if you are a repeat customer which I am. Doesn't help my driving though.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Enjoyed the great crew. Professionalism, the drive home. Fast service, friendly and courteous. Also, good coffee ☕️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me up to date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Super helpful and got my car fixed up super quick and even dropped my car off at my house . Evan was such a nice person to work with , Leah as well

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would highly recommend to anyone I know seeking a repair shop.

Repair Quality

Everyone and everything went way above and beyond my expectations. This company knows how to make you feel completely taken care of the moment you walk inside. From the receptionist to Evan my advisor. I would definitely recommend them to anyone seeking seeking superb service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Customer Service

Happy with the service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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