Caliber - Carlsbad

4.8 (8,865reviews)
95%
6050 Avenida Encinas,  Carlsbad,  CA  92011

In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (8,865)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text and email updates that kept them informed at every step. The quality of repairs receives high marks, with many noting their vehicles looked brand new or better than before the accident. Timeliness is another key positive, with numerous customers reporting repairs completed ahead of schedule. The shop's coordination with insurance companies and rental car services is frequently commended for making the process seamless and stress-free. While most experiences are overwhelmingly positive, some customers noted minor issues requiring return visits or delays due to parts availability, though staff responsiveness in addressing these concerns was generally appreciated.
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"The customer service at Caliber Collision was excellent. Everyone was friendly, kind, and genuinely helpful ..." Read more
"Im very satisfied! Thank you"
"... experience. The work on the car was well done and the customer service personal were wonderful to work with. Our options were explained well and the entire transaction ..." Read more
"... vehicle back you guys did an amazing job thank you. Customer service was amazing as well Ten across the board." Read more
"Great customer service from the team and front office."
"It was 2 days earlier then they said"
"Much earlier than expected!"
"3 days early then promised. Amazing!!!"
"Repairs were completed two weeks early. Amazing. That meant I didn't need a car rental."
"A week early 😊"
"The staff was amazing and the communication could not have been better"
"Great communication throughout the repair process."
"I received texts as the repair progressed"
"Lots of communication via phone and text"
"This is possibly the shop's greatest strength."

My Experience

My Experience

Kept in the loop through the entire process. All employees I encountered were fantastic. Very satisfied. Thanks.

My Experience

Only problem was when we from Caliber to Enterprise to get a rental they had low inventory and there were no cars that would work for us. Guess that is an Enterprise problem vs Caliber problem. Loved that Caliber had my car ready for their earliest estimate of when it could happen since they knew we didn’t have a rental!

My Experience

David my point person was 10 out of 10!!

My Experience

There were broken car parts in my trunk and I have to return to get this also repaired.

My Experience

I was satisfied after I took my car back for a second time for repairs. The first time was not pleased by the work. Paint job was not good and did not fix my driver side door lock. But was satisfied the second time.

Likely to Recommend

Repair Quality

First time repairs was not happy with. Took it back for a new paint job and fix my driver side door lock.Pick it up today and much better paint job and they fixed my door lock!

Customer Service

My Experience

David made commitments that he kept. Made himself available for any questions and kept me abreast of the progress.

My Experience

I am happy with the results

My Experience

David was very courteous and kept me up-to-date. And he was very helpful. Everything went well and it was extremely easy and even completed earlier than I had expected. I am very happy. Thank you.

My Experience

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Repair Quality

Customer Service

My Experience

The work took less time than I thought it would and I liked that I was kept up to date on the progress.

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

. Exemplary customer service! Nothing short of outstanding.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

The repair was done on time and the work was beautifully done. My 10 year old car looks brand new again.

Customer Service

Customer service was very friendly and helpful.

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Repair Quality

Customer Service

Returned Clean

My Experience

The nicest courteous employees ever! Will recommend the heck out of Caliber Collision. ! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Looks like it never happened!

Customer Service

Mark, at Caliber in Carlsbad was great, text updates were great