Caliber - Carlsbad

4.8 (8,925reviews)
95%
6050 Avenida Encinas,  Carlsbad,  CA  92011
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In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,925)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, seamless communication, and impressive timeliness. Repairs were frequently described as flawless, with vehicles returned looking brand new. Regular text and phone updates throughout the repair process were highly valued, making customers feel informed and at ease. Many noted their vehicles were completed ahead of schedule, which was a recurring highlight. Friendly, professional, and courteous staff were frequently commended. A few customers noted isolated concerns such as delays due to parts availability, minor quality control oversights, and occasional communication gaps, reflecting areas customers themselves identified for improvement. Overall, the vast majority expressed strong satisfaction and willingness to recommend Caliber Collision to family and friends.
AI-Generated from reviews written in the last 12 months
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"... I met were helpful, friendly and professional. I received my car back in beautiful condition, beautifully repaired and cleaned inside and out. It was a wonderful experience ..." Read more
"... my car in for repair. I had biweekly updates and my car looks amazing. Extremely happy with the quality of work and the respect they treated me and my vehicle with. ..." Read more
"I could not believe how great my car looked when I picked it up! It even looked detailed! I would definitely recommend ..." Read more
"... we were treated well, pricing seemed competitive, excellent workmanship, and delivered ahead of expectations. Nice people, reliably good job." Read more
"... was high, but it was mostly paid by insurance and the quality and speed of Caliber Collision repairs are always unsurpassed." Read more
"The repairs on my car were finished a whole two weeks earlier than listed. I've never heard of that kind of service."
"Caliber Collision was so professional and efficient. My 4Runner was completed 10 days ahead of schedule and done to my complete satisfaction. They kept me abreast of all ..." Read more
"It was 2 days earlier then they said"
"Outstanding service and repair…completed ahead of schedule. Thanks."
"... transparency with the cost. I also appreciated how the repair was done 9 days before it was originally estimated. My car looks amazing and Im so happy it looks new ..." Read more
"I received daily updates. I actually got hourly updates when needed. It was like someone watching over my car."
"This is possibly the shop's greatest strength."
"The staff was amazing and the communication could not have been better"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was courteous and professional. They kept us informed of the progress along the way. Repair completed several days ahead of schedule. Great job

Likely to Recommend

Ive been here before and it was just as flawless as this time but now I'm going to ask for Dave to annoy him. To the powers that be i don't but .... You the man

Repair Quality

Repair was absolute quality. Thanks!

Customer Service

David reached out and kept me updated throughout the whole repair. Estimate and pick up was quick and painless. From the beginning to end, I had to do basically nothing. Shout put to the front desk who handled some miscom between me and the insurance flawlessly. Thanks everyone.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Daily updates were first class!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mark Lane was great through the whole process

Likely to Recommend

Repair Quality

We have come to Caliber Collison in Carlsbad before. We trust their expertise and professionalism! They communicate everything clearly and always do top quality work. Amazing company!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mike really took care of me!

My Experience

Mark was amazing very Perfessional and friendly he kept up with sending texts to me with updates

My Experience

Mark was so thorough, knowledgeable and attentive and went out of his way to find the parts we needed.

Likely to Recommend

Repair Quality

Mark went out of his way to make sure my granddaughter got her car back as good s new. He was knowledgeable, creative and communicative…couldn’t have asked for better service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely suggest this company!

Repair Quality

The repair job was fantastic, but i was told the car would also be detailed, and it wasn't! My car looks great though, so thanks!

Customer Service

Everyone was professional and helpful! I enjoyed the interactions with all of the employees!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If I could give it a zero I would!

Repair Quality

The worst job I have ever had with Caliber Collision

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Took way to long repair itself was good

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The communication with service agent was efficient.

Customer Service

No problem with getting updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mark Lane and all the employees of Caliber Collision in Carlsbad did an excellent job with repairs on my car. I will definitely recommend them to others!

My Experience

Very happy customer. Thank you for your service and will tell my friends about your service and recommend them to you for their service in the future. Ty very much 👍

Likely to Recommend

Very likely.

Repair Quality

Would rate the service a 10.

Customer Service

Great service, would recommend to my friends!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone on staff did an outstanding job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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