Toyota Carlsbad Collision Center

4.9 (560reviews)
98%
6030 Avenida Encinas,  Carlsbad,  CA  92011

35 years at this location.

Here at Toyota Carlsbad Collision Center, we can repair the simplest dent to major collision damage. All decisions made in the design of our new shop are for your convenience, speed of repairs, and your complete satisfaction. Our Collision Center features the latest in technology and equipment including frame machines, measuring systems, dimension charts, oxy-acetylene resistance, MIG welding equipment, PPG refinishing system; climate controlled downdraft paint booths as well as networked and wireless computerized estimating with digital imaging. We have invested over $1 million dollars into our renovated facility and specialized equipment in order to bring you the latest repair techniques and procedures. With 59 repair stations, our guests know we can take care of their vehicle in a timely and efficient manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Lexus Authorized
Scion
Toyota

Reviews (560)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, seamless communication, and timely repairs. Many highlight how staff go above and beyond, keeping them informed at every stage through calls, texts, and emails. Repair quality is frequently described as flawless, with vehicles returned looking brand new. Customers appreciate the professionalism, friendliness, and attentiveness of both front desk staff and service representatives. The streamlined process, including coordination with insurance companies and on-site rental car services, is frequently commended. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps where customers had to initiate status follow-ups, isolated instances of incomplete repairs or quality concerns such as paint mismatches and unreported scratches, and rare scheduling or wait-time challenges. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... updated on progress and timeline. On top of that the car looked brand new and the staff were so kind and patient while returning the rental. Appreciate ..." Read more
"They did not properly address issues I explained didnt exist prior to accident and repair work."
"The repair was not done correctly the first time but was completed correctly the second attempt. Happy with ..." Read more
"Workmanship was great, only hiccup was that it took so long."
"... morning so I did not have my car for the weekend. Also, technician damaged some parts which delayed the repair a week." Read more
"... was great. I was updated every step of the way, and the car was delivered sooner than expected." Read more
"It was a couple of days early"
"Best set of update and follow-up emails I have seen across many industries!"
"Okay. I was always the one reaching out about the status of my car, even until the day of the pick up I had ..." Read more
"... completed in a timeline manner. Very professional work. Communication from the office was poor" Read more

My Experience

great job

Likely to Recommend

Repair Quality

Justin was awesome!As insurance company was so confusing and Justin made me feel at ease about entire process and car looks great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Of course! No hesitation

Repair Quality

Always the best. From front counter to your advisor Justin

Customer Service

Top Notch!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Yes, and I would recommend working with Myra! She was wonderful to work with and took good care.

Repair Quality

Customer Service

Highly satisfied… Myra was great to work with.

Returned Clean

Likely to Recommend

Repair Quality

Looks good

Customer Service

Aloha is great

Likely to Recommend

I think they are very ethical.

Repair Quality

They did an amazing job.

Customer Service

They did a great job.

Returned Clean

Likely to Recommend

Repair Quality

One disappointing thing was I was promised by Aloha that a scrape on my rear bump would be fixed at no charge. She said they were mixing the paint for the front bumper anyway so they would take care of that for me. When I came to pick it up I pointed that out and she denied saying they would paint it. I think she forgot to tell the tech and instead of owning up she just denied saying that.

Customer Service

See my first note.

Likely to Recommend

Repair Quality

Customer Service

Colt was a tremendous help. Very responsive and willing to go the extra mile.

Returned Clean

Likely to Recommend

Repair Quality

I amvery happy with the experience of getting my carm repaired. Justin was very professional and Chris who drove me home . My car is beautiful and I am very happy.

Customer Service

Returned Clean

My Experience

Brenton was literally the best! Answered all my questions & keeping me updated on my car. I was so happy with the service & how my car is looking all brand new!

Likely to Recommend

Repair Quality

Well done

Customer Service

Not much to say

My Experience

Outstanding service team. Repairs are back to factory show room condition. Perfect. Thank you.

Likely to Recommend

Definitely recommend Toyota Collision Center.

Repair Quality

I had an excellent experience with my collision car repair. From start to finish, the service was professional, friendly, and efficient. The team kept me informed throughout the process, answered all my questions, and did an outstanding job restoring my car. The repairs were completed with great attention to detail, and my car looks fantastic. I highly recommend this shop to anyone needing collision repair. Excellent service and a great experience from beginning to end!

Customer Service

I had an excellent experience with my collision car repair. From start to finish, the service was professional, friendly, and efficient. The team kept me informed throughout the process, answered all my questions, and did an outstanding job restoring my car. The repairs were completed with great attention to detail, and my car looks fantastic. I highly recommend this shop to anyone needing collision repair. Excellent service and a great experience from beginning to end!

Returned Clean

Likely to Recommend

See earlier comments

Repair Quality

Colt’s attention to detail and his communication were exemplary. And the outcome was excellent

Customer Service

See earlier comment

Returned Clean

Likely to Recommend

I would certainly recommend but would tell them to follow up and ask questions.

Repair Quality

Took longer than was estimated and scratches in the rear side drivers door were missed.

Customer Service

The front office was very professional and friendly. Would have like to hear from person handling my car directly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Hoon is a very reliable person.

Repair Quality

My car was fixed liked it was never damaged. The technician, Hoon was updating all the time about the progress of my car.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean