Caliber - San Marcos

4.8 (7,083reviews)
97%
1435 Grand Avenue,  San Marcos,  CA  92078
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In operation 29 years, 26 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,083)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. Repair quality received high marks, with many noting their vehicles looked brand new or better than before. Timeliness was a standout strength, as numerous customers highlighted their cars were completed ahead of schedule. Staff professionalism, friendliness, and going above and beyond - such as arranging rentals, offering vehicle delivery, and detailing cars - were frequently celebrated. A small number of customers noted concerns around incomplete repairs, personal item handling, and occasional delays, reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"... how seamless the drop off and rental process was. My car looks amazing and the work is outstanding. They even went above and beyond to give my car a ..." Read more
"I was very satisfied with the quality of the repairs. Calliber had great customer service, they were very ..." Read more
"Everyone at Caliber San Marcos were supremely professional. Communication was comprehensive and timely. Repairs ..." Read more
"The vehicle's new paint job looked so great, it's like buying it from the dealership. The car and mirror we perfectly restored."
"You guys did such an outstanding job my wife couldn't tell which side was the damage side. Excellent job. Thank you"
"... professional. Communication was comprehensive and timely. Repairs were completed on my car a week early. I couldnt have been happier with my experience. Thank ..." Read more
"The repairs were completed fully and almost a week ahead of what was estimated."
"... on. The car came back in great condition and even a few days before the estimated finish date. Thanks so much for all the great work!" Read more
"... this location was friendly, efficient, and kind. They kept me in the loop the entire process, providing updates about my car without me prompting ..." Read more
"Great communication the entire time and quick responses to my questions by the representative."
"... any plans, changes or recommendations in repairs. They kept me current via calls and texts. I am 200% + satisfied with the service and will seek ..." Read more
"I really appreciated the constant communication. It was really nice to know what was happening without ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks like brand new, they did a great job

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Drunk was not cleaned The work looks good

Customer Service

I asked for photos of the area to be repaired but never received them

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your professional and prompt service was very satisfying to me. Your text updates was helpful in determining when my car would be finished and at what date and hour. Thanks for finishing ahead of schedule. Great job!

My Experience

Excellent service from start to finish. Very satisfied

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

All of my decals were not put back k on my car

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

professional repair and paint

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I thought everything was great especially when one of the guys Noel explained in exact detail on what was done to the car which helped me understand what was done which made me feel like I was taken care of and back safe on the road with my car again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Dropped my car off for repairs. Got a ride to enterprise rental and picked my car up repaired a few days early of their original completion date. They returned my rental car for me. All good-Thanks

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Super quick repair process. The Caliber team did a great job all through the process. Full marks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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