Caliber - Poway

4.9 (5,062reviews)
98%
12675 Stowe Dr,  Poway,  CA  92064

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (5,062)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The timeliness of repairs frequently exceeds expectations, with many vehicles completed ahead of schedule. Customers value the seamless coordination with insurance companies and rental car services, making the entire process stress-free. The quality of workmanship is consistently described as excellent, with repairs looking like new and paint matching perfectly. Many customers specifically mention the convenience of having their vehicles detailed and cleaned upon completion. The lifetime warranty on paint work adds significant value. While most experiences are overwhelmingly positive, a few customers noted minor issues with paint quality or parts installation that required follow-up visits.
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"Go here - they are top notch! I have had the unfortunate luck of having been in ..." Read more
"The repair quality and overall service were excellent. The team was professional, communicative, and completed ..." Read more
"Best auto body repair shop I've ever been too."
"Poor workmanship and horrible customer service. Will not use service again"
"... estimated my vehicle will be ready on a Monday however, I received word on Friday that they were already ready! It was great news." Read more
"The repair was completed in the window of time they set and it was not a broad window. They gave me a 3 day ..." Read more
"The vehicle was ready as promised."
"My car was ready a day before the expected date."
"Earlier then expected 2 days sooner!"
"I got updates via text and they responded quickly when I calledtexted with questions."
"The team provided clear and timely updates throughout the repair process."
"Very!!! imformed with text messaging on the progress of the repair"
"Constant updates were provided by Caliber Collision Team."
"Best communication of any car repair place. Thorough."

My Experience

Vernon was a great help to me and the car was done faster than I thought. It turned out great.

My Experience

Vernon and all staff were amazing. Polite and professional

My Experience

Tea and the rest of the team kept us informed and aware of any changes in the situation. We had no worries no concerns and felt our vehicle was incapable hands.

My Experience

Manny was professional, repaired our car like new and in half the estimated time. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Above what I had expected. THANK YOU.

My Experience

It was awesome, great team and a great works. Highly satisfied thank you.

Likely to Recommend

Repair Quality

Highly Satisfied, good works

Customer Service

Friendly helpful

My Experience

Manny was an Excellent Representative that was assigned to my collision, he keep everything extremely professional and updated me on the repairs every step of the way. I would definitely recommend Caliber Collision especially if Manny is your representative.

Likely to Recommend

Repair Quality

They were very friendly and helpful. They took care of EVERYTHING for us and made the experience less inconvenient by coordinating the car rental pickup and drop off process.

Customer Service

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Customer Service

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Repair Quality

Customer Service

My Experience

Tea did a fantastic job in keeping me updated on the repair status daily. Amazing work on the repairs and it was completed ahead of schedule.

My Experience

It was great

My Experience

Justin, Thank you so much for your continuous support and communication every step of the way. I appreciate you and your wonderful work ethic and commitment to the customer and customer service.

My Experience

My Experience

Tea and the team were very professional and vigilant with communication and transparency.

Likely to Recommend

My friend is gonna need a repair and I’ve already told him

Repair Quality

Customer Service

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Repair Quality

Car repaired & returned quickly.

Customer Service

Customer service at front desk was extremely personable & was a great help answering questions.

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Customer Service

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Caliber is top tier for sure. Great easy experience

Repair Quality

Great repair. They did everything they needed to do and even made sure my car was cleaned up. Great service.

Customer Service

Reception desk was great and helpful. Justin helped me out. First time having to take my vehicle to a shop. He was friendly, likeable, communicative, really chill good attitude, and the repair was clean and great. Really happy about my experience definitely will always want to go to Caliber for further repairs. Give him a raise please, thanks guys.

My Experience

The care that I received was above and beyond my expectations and I will definitely recommend Caliber again.

Likely to Recommend

Repair Quality

Customer Service