Caliber - El Cajon - East Main St

4.9 (5,215reviews)
97%
1375 East Main Street,  El Cajon,  CA  92021
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,215)

Customers say
Overall Customer Satisfaction
Customers consistently praised the high quality of repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for excellent customer service, with staff described as friendly, professional, and welcoming. Communication was a standout highlight, as customers appreciated frequent updates via texts, emails, and calls throughout the repair process. Timeliness was another key strength, with numerous customers noting their vehicles were completed ahead of schedule. A few customers, per their own comments, mentioned areas for improvement such as occasional communication gaps, minor quality issues upon pickup, and isolated cases where follow-up was lacking. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... been to caliber collision a couple times so far. And every time I receive service from caliber collision, it has always been top notch. The staff is awesome. The service advisors are even ..." Read more
"... dirt or debris. The process was explained well and the customer service was excellent. The cars repair looked great and seems to be in good working order." Read more
"... ago, and came back for these reasons. And of course, the quality of work on my car is simply outstanding. They provide the best experience from beginning ..." Read more
"The repair was terrible. There is a huge gap in between the hood and fender that was never there. I also had to call out that there wasnt a clip for ..." Read more
"... was coming along. I would recommend them to anyone. They did an amazing job its perfect and they are quick finished a day ahead of schedule. I cant say enough good things about ..." Read more
"... arrived and wen they were gonna get strarted It was estimated that it would be 2 weeks but it was done in 4 days perfect Very polite and all professional Brought my car in ..." Read more
"Ready within 5 days rather than the 10-18 days they quoted"
"Caliber Collision did a great job on our car. They completed the repairs ahead of the estimated date and kept us updated on their progress."
"... number to the estimate of repairs for my vehicle. I had my car at the car shop for an entire week before they even started working on my car. I had to wait 3 long and painful ..." Read more
"The customer service is top-notch and I would not recommend anyone else. Everyone goes above and beyond to make sure that ..." Read more
"My advisor never called me to keep in touch about my vehicle."
"... one, and there was no communication about it. When I called to ask, I was told I would receive a call back, but it has now been three days with no follow-up. This makes me feel like the issue ..." Read more
"Communication issues. Message system andor user is not prompt enough for a satisfactory experience."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was beyond impressed with how easy and quick my truck was quoted and then work finished! Highly recommend Caliber Collision and Ryan!!

Likely to Recommend

Repair Quality

Very friendly and delivered my car in a timely manner.

Customer Service

Ryan was great as well as the receptionist.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hi Caliber Team, Just wanted to say thank you for the excellent service. My car was repaired quickly and looks brand new. The staff kept me updated the whole time and were professional and friendly throughout. I’m very satisfied and will definitely recommend you. R/Gonzalo

Likely to Recommend

Repair Quality

Dear Calibration Team, I wanted to take a moment to express my appreciation for the outstanding work you did on my vehicle. Your team was professional, thorough, and completed the service quickly and efficiently. The vehicle is running smoothly, and I truly appreciate the care and attention to detail. I will definitely recommend your services to others. Thank you again for a job well done. Best regards, Gonzalo

Customer Service

See comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Your company went up and beyond to satisfy my needs. They even got the work done earlier than expected

Customer Service

My rep. Kept in contact with me. He is a great employee for you and me.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellence service, warm and welcoming staff, thanks for the rides to and from home. Judy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan was very attentive and communicated every step of the process through its completion. Great team!

My Experience

Thanks for washing my car

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The job was done well. I was updated on the progress. It was done way before than I expected. Great job and great customer service. Ryan went above and beyond.

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just noticed some damaged pieces that were put on the car. Will take it back tomorrow.

My Experience

Ryan kept me informed on a daily basis about what was going on with my car. Great job. Excellent service

Likely to Recommend

Repair Quality

I love how I was informed every single day you had my car. Car looks brand new. Thank you all

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Our entire experience was great. Ryan and Danica were friendly and helpful. The repair was well done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was so nice to be greeted by a kind receptionist and very quick high quality service. Thank you for making a stressful situation so smooth and taking the load off my wife and I. You all did such a great job and it was a pleasure to work with you. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

After driving the car for the last it’s working great. Very impressed by the service we receivd.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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