Crash Champions #0328 El Cajon

4.9 (2,909reviews)
98%
609 S Marshall Ave,  El Cajon,  CA  92020

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,909)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for outstanding service quality, clear communication, and timely repairs. Many highlight the seamless repair process, with vehicles frequently completed ahead of schedule. The shop receives strong recognition for keeping customers informed through regular texts and calls throughout the repair process. Repair quality is frequently described as flawless, with paint matching and bodywork restoring vehicles to like-new condition. A few customers noted minor concerns such as rushed jobs, incomplete repairs, or overlooked details, reflecting areas customers feel could be refined. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop.
Select to learn more
"... process and treated my car like it was their own. The workmanship was top-tier. The paint match was flawless, the body work was clean, and the attention to detail ..." Read more
"... highly recommend Crash Champions for any body repair, the maintenance, and the customer service is superb!" Read more
"... were super friendly.They took really good care of me.They did an amazing job in my car repairs" Read more
"Intake personnel, not very knowledgeable or customer service oriented. Unsupportive at drop off as customer attempting to ..." Read more
"... work, and the whole customer service experience. My car was ready 4 days before the promised pick up time, allowing me to get my car back before my 4 day weekend ..." Read more
"Staff were personable and efficient. Vehicle was finished sooner than promised. This was the best insurance claim experience I have ..." Read more
"... experience with Crash Champions was smooth and they even completed the work on my truck days before the expected date. Im really happy with the total outcome and definitely ..." Read more
"Minor set back due to wrong door latch installation."
"Most importantly, the regular status updates that I was given during the process were very much appreciated. For my repair, several ..." Read more
"Crash Champions were fantastic! Clear communication, professional staff, clean facility and their work tops all that was mentioned."
"Wow - this was the gold standard for care! I knew exactly what was happening, got daily updates, and they even returned my rental car for me - Amazing!!"
"... from Crash Champions. The process was seamless, and the team was super communicative. They kept me updated every step of the way, and the quality of the work exceeded ..." Read more
"Great communication on status of repair. Appreciate the extra effort in troubleshooting."

My Experience

Quality work and on time, thanks

Likely to Recommend

Repair Quality

Customer Service

My Experience

I am very pleased at the work that was done , Bruce was a great help . Perfect customer service. The work was done in a timely fashion as well .

Likely to Recommend

I am pleased with the work and the customer service. I will definitely tell others about this business.

Repair Quality

They did a awesome job!

Customer Service

Bruce was great , he made the process quite simple.

My Experience

Quick service, Curtis and helpful employees,and beautiful work. I would really to anyone.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Staff were polite and professional. They explained the process step by step, continuously kept me updated, and got the job done in a timely manner. Everyone went above and beyond my expectations.

Likely to Recommend

Highly recommended

Repair Quality

They went above and beyond my expectations

Customer Service

Friendly and professional

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Always on time, David is very professional

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

still missing parts and I never received a final estimate

Customer Service

Was given the runaround and never received a final estimate. I have trim parts missing from my car now

Likely to Recommend

Repair Quality

Work was done timely and they were very honest and above board!

Customer Service

All staff I encountered were very nice and friendly and knowledgeable

Likely to Recommend

Again perfect service

Customer Service

Again perfectly fine kept me informed all the way through

Returned Clean

My Experience

Bruce was on top of it, giving us updates on our truck body repair, the additional front bumper we brought in to have painted and installed, the work was well, beyond what we expected, in a timely manner and he and Renee were professional and courteous. We have not had bodywork done in 30 years, are pleased with Crash Champions, and would recommend them to friends and Neighbors.

Likely to Recommend

Yes, we were pleased with the entire process.

Repair Quality

Well, done

Customer Service

Bruce was communicating and pleasant along the process of repairs. Renee in the front office was outstanding and pleasant. Both were professional and knowledgeable.We felt comfortable and pleased with our experience at crash. I think Jose was the body man and he did a grand job.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

They work very will with there customers!

Repair Quality

I really appreciate the team getting my vehicle done ahead of schedule

Customer Service

Great!

Returned Clean

Likely to Recommend

Repair Quality

Bruce was great to work with.

Customer Service

My Experience

Bruce was very professional and smooth repair Renee as well thanks a lot

Likely to Recommend

Repair Quality

Great experience Bruce was very helpful. Called me all the time answered my phone all the time handled everything like a champ. Thank you.

Customer Service

Returned Clean