Crash Champions #0328 El Cajon

4.9 (2,865reviews)
98%
609 S Marshall Ave,  El Cajon,  CA  92020
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,865)

Customers say
Overall Customer Satisfaction
Customers consistently praised Crash Champions for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the repair work as flawless, with vehicles returned looking brand new, and appreciated the thorough attention to detail including complimentary washes and vacuuming. Regular text and phone updates throughout the repair process were frequently commended, with customers feeling informed and at ease. Numerous vehicles were completed ahead of schedule, exceeding expectations. A few customers noted isolated concerns such as a rushed finish, unresolved mechanical codes, or minor post-repair issues, reflecting opportunities for continued improvement as shared directly by customers.
AI-Generated from reviews written in the last 12 months
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"... process and treated my car like it was their own. The workmanship was top-tier. The paint match was flawless, the body work was clean, and the attention to detail ..." Read more
"... performed on my Honda by Crash Champions was fantastic. They replaced my front bumper, got the color just right , and made sure everything was secured tight. I appreciate ..." Read more
"... people over at Crash Champions did a fantastic job! My car looks brand new. Quality of work is easily a 910." Read more
"... matched. Crash champions only confirmed that because they matched the paint perfectly. Crash Champions are the best!!" Read more
"... to talk to... keeped me updated and informed ... the work that was done was up to par and lookes and feels new from the dealership..." Read more
"My car was ready well before the planned due date! Totally caught me off guard and completely made my ..." Read more
"My car was finished ahead of schedule. Ecstatic to get him back before the start of my 4 day weekend."
"Your staff were personable and efficient. My vehicle was repaired in less time than estimated, and communication updates were thorough and timely."
"... service was excellent. I got regular updates and my van was ready earlier than promised. And Crash Champions provided me a ride home and picked me up when my ..." Read more
"Minor set back due to wrong door latch installation."
"Crash Champions were fantastic! Clear communication, professional staff, clean facility and their work tops all that was mentioned."
"Most importantly, the regular status updates that I was given during the process were very much appreciated. For my repair, several ..." Read more
"... from Crash Champions. The process was seamless, and the team was super communicative. They kept me updated every step of the way, and the quality of the work exceeded ..." Read more
"Wow - this was the gold standard for care! I knew exactly what was happening, got daily updates, and they even returned my rental car for me - Amazing!!"
"Wouldnt call me or give me estimate or date of completion until I called 4 times"

My Experience

My Experience

I was constantly receiving updates about what was going on in the process of repairing the car. The car was also repaired way sooner than I thought, which I appreciated!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went the way they told me it would. Nice people clean Lobby and car was done a day earlier than they promised

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

“I was really satisfied with my repair from Crash Champions. The process was seamless, and the team was super communicative. They kept me updated every step of the way, and the quality of the work exceeded my expectations. I’ll definitely recommend you to others. Thank you so much!”

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’d recommend this place and a few other but not exclusively recommended just for people that want a rushed job

Repair Quality

I wasn’t wowed with the results and had to request the job be reviewed before leaving as the front plastic on the bumper wasn’t set correctly and was noticeably rushed job.

Customer Service

It was a rushed job and I wasn’t wowed either the results as I had to be repaired on the spot as the plastic part in the numbers Wasn’t placed correctly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Renée was very friendly and helpful and Gustavo was very communicative through the whole process.

My Experience

I appreciated the consistent updates via text as well as the phone calls from Gustavo to update me on the status of my vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They kept me posted about progress in my car. The finished job was perfect.

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions are the best! They treated my baby(2017 Buick) with Top Shelf service. They fully restored the rear of my car where I had been struck from behind, and they did such a good job. I had some optional work done with them that I had been holding out on. It was well worth it they had all of the changes done in no time at all and even washed my car. It looks like new even though it’s nine years old.. Thanks, Crash Champions.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very quick and well done

Likely to Recommend

Repair Quality

Timely good work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks new and the whole process was timely and easy. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gustavo was very helpful and we had a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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