Crash Champions #0265 Mission Vly East

4.9 (3,221reviews)
97%
4660 Alvarado Canyon Road,  San Diego,  CA  92120
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In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,221)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs was a standout highlight, with many noting their vehicles looked brand new upon return, often detailed inside and out as a bonus. Timeliness was widely appreciated, with numerous repairs completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were repeatedly commended, and the seamless coordination with insurance companies was noted as a major convenience. A few customers mentioned isolated concerns such as delayed completions, uncalibrated sensors, or incomplete repairs, reflecting areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"The quality of the repair is excellent. Friendly staff and repairs done in a timely manner. I am very satisfied ..." Read more
"Flawless repair. Amazing service team! Great attitude I feel like I was walking into a friend's house I ..." Read more
"Car was repaired professionally, and in a timely matter. My car runs beautifully and I am completely satisfied ..." Read more
"... kind words to describe how impressed I am with the outstanding job everyone does at Crash Champion. You truly are Champions. Thank you kindly for the ..." Read more
"... I am very pleased with Crash Championss service. The car looks like new when its done. Staff are very friendly, nice and knowledgeable. Best to me is I ..." Read more
"... couldnt be happier. The repair was done nicely and completed several days before the promised date. I would not hesitate to recommend Crash Champion ..." Read more
"Work was excellent and ahead of schedule I am very pleased with the results"
"Finished earlier than expected."
"Estimated 2-3 weeks and finished in 2!"
"Just wish it was all done a little faster. Promised 9 days but took 14."
"Theyre very accessible. Giving phone calls and also sending text updates."
"... service! Answered all my questions, concerns and communication via text kept me informed about my vehicle. Job well done! 👏 Thank you! 🙂" Read more
"... here! The staff was exemplary from start to finish, maintaining great communication throughout the entire process. The facilities are top-notch, and they even ..." Read more
"It was remarkable the level of communication I experienced! Not only with me but also the adjuster which I thought was ..." Read more
"... same day. This made the process with USAA so smooth. I recieved almost daily progress updates. They even cleaned the inside. I would say I got my vehicle ..." Read more

My Experience

Friendly service from all team members, including the cute dog! Timely completion of work. Quality work and went above and beyond - my car was clean inside and out when I picked it up - even my wheels/tires were shiny! Great job. I hope I never have to see you again or refer a friend or family member, but if I did I would. 😃 Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good servise

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely would refer your shop and team!

Repair Quality

Great service and support from start to finish through my entire repair process

Customer Service

Outstanding...texts and email updates and follow up calls all very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They kept me updated along the way. and finished quickly. Very nice staff

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The doors open and close well now. The Lead person working on my car kept me informed via phone at the progression of my repairs. I was able to pick up my car ahead of schedule and I received constant updates via text of the progression of my repair work. Staff were friendly and supportive.

Likely to Recommend

Repair Quality

I was kept up to date with the progress of my vehicle repair and was able to pick up my vehicle earlier than expected.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was pretty satisfied with the work done. Only thing I would recommend (if it’s even possible) is to disclose/explain whether parts ordered are aftermarket and if they will have a slight cosmetic difference. If this was explained before hand i would have been completely satisfied.

Customer Service

Most people I spoke to were pretty professional. However, there were some individuals that can work on their tone and use more professional vocabulary.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Quick and organized

Repair Quality

Customer Service

I’ve had actually arrived earlier than my appointment time and the front desk was nice and helpful to get me started with my service. Also I was well informed of what was going on with my car and once they where done I was informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We will recommend the completely

Repair Quality

Outstanding work

Customer Service

Outstanding Performance

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an amazing experience with Crash Champions. They not only completed my work ahead of schedule, but they went above and beyond to meet my needs. The car came out looking as good as new and I would recommend Crash Champions to anyone that needs car repairs!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Diagnosed and fixed my problem efficiently.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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