Caliber - San Diego - North Park

4.9 (5,139reviews)
99%
2505 University Ave,  San Diego,  CA  92104
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,139)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for exceptional customer service, described as friendly, professional, and welcoming. Communication stands out as a key strength, with customers appreciating regular text, call, and email updates throughout the repair process. Timeliness is frequently highlighted, as repairs were often completed ahead of schedule, exceeding customer expectations. A few customers noted areas for improvement, including interior cleanliness concerns, inconsistent communication in isolated cases, and occasional discrepancies in repair completion timelines. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... time. I am extremely happy with this experience - car damage is never fun to deal with, but the people here made the process as painless as possible and I am extremely ..." Read more
"Awesome service, from start to finish. The team went above and beyond."
"... San Diego, CA 92104 is the best repair shop in town employees are very professional and knowledgeable I am very happy with the results they did a perfect job. Thanks for ..." Read more
"... beautifully and ready for pickup 3-days ahead of schedule! Excellent attention to detail by everyone who worked on my car, highly recommend this organization, very professional, ..." Read more
"I cant even tell there was damage to the rear bumper! The repair and paint job look amazing. The customer ..." Read more
"... clear in communication every step of the way, and finished the job 6 days earlier than original quote date." Read more
"Everything was completed beautifully and ready for pickup 3-days ahead of schedule! Excellent attention to detail by everyone who worked on my car, highly ..." Read more
"YES! A resounding yes, my vehicle wasnt supposed to be ready until the tenth. But was ready on the fifth. GREAT, GREAT JOB!"
"Got my car back in a timely manner and it's like it was never damaged. Fully satisfied with the service."
"... vehicle to have the repairs completed. Initially I was told it wouldn't take more than five business days and then once I dropped my vehicle off that time increased ..." Read more
"... who assisted me was impressively knowledgeable; he kept me informed every step of the way regarding my vehicles progress. I truly appreciated his efforts to keep ..." Read more
"They did a GREAT job of communicating with me via email and replied to each message multiple times per day during times that I could ..." Read more
"I received numerous text and voice messages with updates."
"Never got a reply to my messages about the strong smell on the interior and stains on my seats. I had to ..." Read more
"Excellent customer service with amazing communication. Always gave me updates on the status of my vehicle and even completed ..." Read more

Likely to Recommend

Repair Quality

Caliber is the only shop that I would use.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, great support, great job. Completely appreciate the support of Adrian, walked me through the process, sent follow up information as it was available and was great to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone person I spoke with was very friendly/ approachable. This is my second time binging my car to this location and would definitely bring here again if I’m ever in need of repair work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Car looks great! Great communication too!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jesse is awesome! I’m really satisfied with the repair. Excellent job and and the whole team are exceptional with customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks and runs great, came back clean and delivered to me so customer service was great as well!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great communication, nice people, no surprises

Customer Service

See previous note

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to everyone at Caliber Collision for the time and effort you put on my Chrysler 300 it looks better than ever, I am very satisfied and happy with the results. Thank you

My Experience

Excellent quality, superb communication, friendly staff and they were kind enough to fix a bothersome scratch on my hood for free. Thanks Caliber I will recommend you store.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Like I said you cant even tell my car was damaged

Customer Service

They were great. It was a really hot day and they offered cold drinks while I waited for the rental car people to pick me up. You cant even tell someone backed into my car. I would recommend them and will most likely call them when I have money to fix another boo boo on my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I greatly appreciate the staff at caliber collision. I've taken my car there a few times in the past. I love the hard work Adrian did on my Acura, excellent job he did. I love it ! 10 stars for courtesy, great craftmanship, and overall service. Caliber collision @ 2505 University in North Park is my go to shop if needed. I recommend this shop for anyone who will need body work. Ask for Adrian😁

Likely to Recommend

I always recommend this shop I North Park to anyone that needs work for their vehicle.

Repair Quality

Great work from Adrian on the body shop craftsmanship. The job looks Fabulous. The Hard work paid off looks great off the showroom floor. Thank you Adrian for the hard work you put into my Acura. I appreciate Caliber collision in North Park@ 2505 University Ave San Diego 92104.The staff there is always courteous,and goes out the way to help. I definitely give 10 stars

Customer Service

Always courteous to me . I've taken my car there in the past. Helpful for whatever I may need.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the fact that they repaired the damage while I was on vacation and stored it on site until I returned.

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