Caliber - Mission Valley
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Travis was amazing.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very attentive service and made sure my car was in good hands. When I received my car after repairs, car looked in brand new condition. Good customer service in the front as well :)
My Experience - 5.0/5.0 -
Everyone who I interacted with was amazing and helpful. My car looks even better than I expected.
My Experience - 5.0/5.0 -
The team was great and very hard working, George was amazing! Fast turn around to drop off until I picked up my car.
My Experience - 5.0/5.0 -
Im happy with Caliber collisionThey are friendly , and I am satisfied with my car they fitting.Thanks
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Do the excellent job.We like it
Customer Service - 4.5/5.0 -
She is friendly
My Experience - 5.0/5.0 -
They were very nice, fast, and professional.
Likely to Recommend - 5.0/5.0 -
A very good rating from me.
Repair Quality - 5.0/5.0 -
Caliber did an excellent repair on my Toyota.
Customer Service - 5.0/5.0 -
Very professional and courteous.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I’ve had a very positive experience with this shop up until this point, and their customer service has genuinely been top-notch. Unfortunately, I’m disappointed with the quality of some of the repair. After picking up my vehicle, I noticed that the driver’s side of the bumper has a visible gap, while the passenger side is properly aligned and sits flush. I called the shop to explain the issue, and I was told I would need to bring the vehicle back in at 9:00 a.m. to have it addressed. While I appreciate that they are willing to correct the issue, having to return to the shop because the repair wasn’t completed properly the first time is incredibly inconvenient. I don’t have a day off this week, so I now have to use vacation time in order to bring my car back and have the work corrected. I would expect a quality-assurance process to catch something as noticeable as an uneven bumper gap before the vehicle is returned to the customer. I shouldn’t have to take additional time off work to correct an issue that should have been identified during the initial inspection. Again, I want to emphasize that I’ve had no issues with their customer service—it has been excellent throughout my experience. My disappointment is specifically with the quality of the finished repair and the inconvenience of having to return to the shop to have it corrected. I hope they take this feedback seriously and improve their final quality-inspection process going forward.
My Experience - 5.0/5.0 -
Patty is amazing. the connection with Enterprise was seamless and so appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Patty is the best.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Work was done on my car without my authorization or knowledge. Paperwork was falsified to show I had consented to the work, the timestamp of this was after the repairs had been completed.
Customer Service - 1.5/5.0 -
Was not asked if I wanted to proceed with repairs, was not told what repairs were recommended, was not told my car was being transported, was not given the opportunity to pick my car up from the Vandever location instead of it being driven to mira mesa. Was told it was towed back but it was driven according to my dash cam
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great that I spoke with and was in contact with and there was good communication. The car looks like new and we are happy with the results.
Customer Service - 5.0/5.0 -
Everyone was great!
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Working with Caliber was an absolute headache from start to finish. My car was towed from the Mira Mesa location to Mission Valley because that’s where they supposedly "specialized" in Hyundais—fine, I understood. My insurance sent them a detailed report of approved repairs within a day or two, and I was told I just needed to wait for parts. It took three weeks for the car to be marked "done." They transported it back to Mira Mesa, and when I went to pick it up, one of the main repairs had not even been done. They had three full weeks to complete it while waiting for other parts, yet it was completely ignored. Because I had already returned my rental—and left work early for nothing—I had to go home empty-handed. This happened on a Thursday, and the staff assured me it would be ready by the next day. Friday rolled around with zero communication. When I called, I was told they didn't have the necessary piece, that it wouldn't arrive until Monday, and that the car would be ready Tuesday. Once again, I was left scrambling to figure out rental transportation and dealing with unnecessary stress. Tuesday rolled around, and just like before, there was zero proactive communication; I had to constantly chase them down for updates. They told me it was ready, so I headed over. Upon inspecting the car, I realized the clips on the windshield were easily snapping off. When I pointed it out, an employee tried to lie to my face, claiming it was "normal." Luckily, my rental happened to be the exact same model, so I was able to prove it should not look like that. Finally, another technician stepped in and admitted they had placed the wrong part. Back to waiting. At least I hadn't returned my rental this time. They promised it would be ready the next day. Next day rolls around—crickets. I had to call them yet again, only to be told it would actually be ready the following day. In total, it took four weeks to get my car back, resulted in three separate wasted trips based on false promises, and required constant nagging because they refuse to communicate. They never once called to give updates—not even to let me know when the car was being hauled back and forth between Mira Mesa and Mission Valley. On the bright side, once everything was finally sorted, the car came back completely fixed, looking great as if nothing ever happened, and I do appreciate their warranties. I also learned on my final visit that they handle rental returns right in the shop when you pick up your car—a helpful detail that no one bothered to mention earlier. Overall, a very frustrating and exhausting experience due to poor communication and lack of quality control.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Trevor did an amazing job keeping in touch with the progress.
Customer Service - 5.0/5.0 -
Customer service was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did an excellent job in repairing my bumper. Travis worked with the same painter who previously worked on my car to ensure no issues with the paint color. No complaints only compliments on the team at this location. Thanks a bunch!!! I got my car back within a week and a half.