Caliber - Mission Valley

4.9 (4,924reviews)
98%
4307 Vandever Avenue,  San Diego,  CA  92120

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,924)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with frequent mentions of professional staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. The team demonstrates excellent timeliness, often completing repairs ahead of schedule and accommodating urgent customer needs. Customers highlight the welcoming front desk service, thorough explanations of processes, and seamless coordination with insurance companies and rental car services. The quality of repairs receives outstanding feedback, with many noting their vehicles look better than new upon return. Additional touches like vehicle cleaning and detailing are frequently appreciated. While most experiences are highly positive, a few customers noted minor issues with initial communication or small oversights that were promptly addressed.
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"Very professional. Explained the process each step of the way. Was a pleasure working with them!"
"Excellent customer service!"
"... AMAZING JOB in repairing my 2001 Dodge Ram 1500 SLT. they were friendly, quick, and thorough in finding the necessary parts needed, which was a bit challenging ..." Read more
"My car looks like nothing happened to it! Great service"
"One day early"
"Finished faster than expected."
"Exceeded expectations, my car was returned to me in half the estimated time and caliber assisted in the coordination of ..." Read more
"Over 5 days earlier than anticipated."
"It was super quick it was supposed to take like 10 days and I got it in 4 days"

My Experience

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Returned Clean

My Experience

Travis was transparent with communication and consistently providing updates with enough information. Was happy to get any new messages

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Si lo recomiendo

Repair Quality

Agradecido y lo recomiendo gracias

Customer Service

Muy bien

My Experience

Great communication throughout the entire process. They kept me updated with texts & calls. They completed work ahead of schedule! They made the entire experience very pleasant. I recommend Caliber Collision to anyone who needs car repairs 110%

My Experience

I’m have no notes, everything was great. Service and communication were amazing! Thanks so much to Patty at the front desk and Travis the serviceman

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My Experience

Great job!

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I had a most pleasant experience and everyone is really great

Repair Quality

Thank you for the excellent job you all did fixing my car. Patty was extremely professional, helpful and VERY AMAZING!!!!!

Customer Service

Everyone I spoke to are great! If I have another car accident, I’m definitely gonna bring it back to you guys. I hope that I don’t have to, but I just want to let you know I am very satisfied with the service.

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Returned Clean

My Experience

From the start everything was explained properly and helped out by front desk(patty), and then got to meet Travis who would be taking care of my car. I would say I was extremely satisfied with how the car turned out as it looks just as or better than what it looked like before the accident. Thank you, Caliber for making an awesome job on the car!!! Thank you Travis!

Likely to Recommend

Yes, would recommend my family and friends to caliber, as they left my car looking brand new or even better than it was before the accident.

Repair Quality

I was very satisfied with the work done with my car, I really appreciate the staff being nice and guiding me from start to finish. I would say patty at front office was super helpful and the service advisor Travis would keep me updated on the status of the car each week, when it was ready for pick up, I was really happy with how it came out and I would recommend people to come and get their car worked on at caliber. 10/10 Thank you, Travis & Caliber Team!

Customer Service

Travis was always keeping me updated on my car from start to finish, and from the moment I got there the front desk person- patty was so nice and explained the process when filling out paperwork.

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My Experience

Patty was great and so was Jorge

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Returned Clean

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Thank you to Patty at the Service Desk to George who managed my claim/repair. I appreciate the level of customer service they both provided.

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Repair Quality

I was thoroughly impressed by the efficiency of Patty McKay, and pleasant manner in which she handled all of my questions, professionally and courteously . Travis was also very professional and courteous, and explained everything to me and kept me posted as to what was being done, and when he felt that my car would be finished. His knowledge, courtesy, and kindness to an elderly person was greatly appreciated. Both of these employees are an asset to your company. I would recommend your company to anyone that asks me. Since Sincerely , Kathleen Roberson

Customer Service

travis was very professional and kind to me a senior citizen. He answered all of my questions patiently and accurately he . He is an asset to your company. I will highly recommend your company because of the professionalism, and kindness of your employees. sincerely,

Returned Clean

My Experience

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Repair Quality

You did a good job but it's too pricey.

Customer Service

They are friendly

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Returned Clean

My Experience

Everyone in store was so informative and kind! This is my second time having body work done at this location and they never disappoint. Communication is excellent!

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Repair Quality

This is my second time working with this company and location in San Diego and i am always so pleased with the communication and work they provide

Customer Service

My Experience

Thank you for the excellent service.

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Repair Quality

Thank you! The service I received was outstanding.

Customer Service