Crash Champions #0263 Santee

4.7 (5,511reviews)
93%
8835 Cuyamaca Street,  Santee,  CA  92071

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (5,511)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and attentive. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. Timeliness is generally positive, with many repairs completed ahead of schedule, though some experienced delays due to parts availability. The facility's cleanliness and attention to detail, including complimentary car washing and detailing, are frequently mentioned. While most experiences are overwhelmingly positive, some customers noted communication gaps and quality control issues that required return visits.
Select to learn more
"They do very fast very good work."
"Very friendly, quick and awesome work. Totally satisfied."
"My repair experience at Crash Champions was more stressful than my actual accident. I had to go 4 times times ..." Read more
"Shop did not listen about my concerns after the incident and me explaining everything after incident. Broken ..." Read more
"Communication was stellar. I was updated daily on the repair status."
"Amazing customer service -- no complaints! Was very on top of communicating every step of the process."
"Excellent communication they kept me informed every step of the way"
"Very poor communication."
"They didn't return any of my calls. Not one."

Likely to Recommend

Repair Quality

The only problem I had was the time it took. But at the same time I understand paint drying time. However, the gentleman that I worked with was very kind and understand ing.

Customer Service

I wasn't too impressed with the receptionist. I got the feeling I was bothering her. But the "sales rep" was very nice and understanding.

My Experience

Excellent service .friendly staff. Kept me informed

My Experience

Friendly And they did a good job job If I have any more problems I will go to them

Likely to Recommend

Repair Quality

The car looks good except for the small missing cover on the front bumper. The rear right window is still inoperative, and of course the airbag light which is not important to me.

Customer Service

Every thing is ok as previously discussed, with the exception of the still inoperable rear right window

Returned Clean

Likely to Recommend

Repair Quality

Great service and work.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was super friendly and responsive. Our vehicle was broken into and they got me an appiontment to fix the damages within an hour of calling. We decided to not go through our insurance and they even hooked us up a discount. So appreciative of all their help through this unfortunate time. I will definitely be recommending to my friends and family. Thanks, you guys are awesome!

My Experience

Likely to Recommend

Repair Quality

Very nice and good job

Customer Service

Very nice and good job

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Young lady at the front counter made the process quick and easy

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Manny was informative and kept me aware of progress on repairs. I dont want to go to Crash Champions again but know they will do an excellent job if my vehicle should need repair.

Likely to Recommend

Repair Quality

Manny was great

Customer Service

Texts kept me updated0

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The best

Likely to Recommend

Ofcurse i recomiende already

Repair Quality

10 excellent service

Customer Service

Evething was very good on time

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guys awesome job

Likely to Recommend

Repair Quality

Awesome

Customer Service

My Experience

You guys are my trusted repair shop and greatly appreciative of your work. I’d love to talk more about promoting this local branch.

Likely to Recommend

Always will

Repair Quality

This location does amazing work. From personal connection industry wise because I’m a vendor for their competitor, they run this ship fantastic. Work is always industry standard with lifetime warranty. Can’t beat this place.

Customer Service

Always friendly and fun staff

Likely to Recommend

Repair Quality

Customer Service

My Experience

To Manny and Janeth, thank you so much for everything. You guys are amazing!!!

Likely to Recommend

Repair Quality

Professional, fast and friendly. The staff did a great job. Thank you!!!

Customer Service

Everyone was so friendly

My Experience

I was very satisfied with all of the repairs that were done. David and his staff have very positive attitudes and make the customer feel that you are number 1 priority.

Likely to Recommend

Good work and good service was provided.

Repair Quality

Good professional service.

Customer Service

Job well done.