El Dorado Collision Center

4.9 (3,590reviews)

99%

(858) 748-0603

12502 Poway Road, Poway, CA 92064

99%

See Photos

12502 Poway Road
Poway, CA 92064

Get Directions Website

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About El Dorado Collision Center

See Photos

12502 Poway Road
Poway, CA 92064

Get Directions Website

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 21 years.

At El Dorado Collision Center, we’re committed to world class quality and customer service every time. If you’re not happy, we’re not happy. We’ll do everything we can to ensure that your experience at our shop is the best it can be. "We're The Company That Works For You!"

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (3,590)

Sort By:
Newest
Rating

3,097 Customers Rated

5 Stars

79.4% Complete

(2851)
4 Stars

4.9% Complete

(176)
3 Stars

0.8% Complete

(28)
2 Stars

0.6% Complete

(21)
1 Star

0.2% Complete

(7)
< 1 Star

0.4% Complete

(14)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting that vehicles were returned in pristine, like-new condition, often cleaner than when dropped off. The team receives high marks for professionalism, friendliness, and making the repair process smooth and stress-free. Communication stands out as a major strength, with customers appreciating frequent, detailed updates throughout the repair process. Timeliness is another highlight, as vehicles were frequently completed ahead of schedule or as promised. Repeat customers highlight their loyalty and trust in the shop. A few customers noted areas for improvement, including occasional delays due to parts availability, minor cleanliness issues, and instances where personal items were mishandled or tools left in vehicles.

Select to learn more

Service Quality
Timeliness
Communication

"Communication was great . Work was excellent . Customer Service is 5 star. I am happy I chose them to do my repairs . They really ..." Read more

"2nd time doing business with them. Excellent job both times. 1st time I was attacked by a drug addict who put ..." Read more

"... understand that's just keeping up with the times. Excellent work, OEM parts, and excellent family owned business I will recommend to everyone and use again, very ..." Read more

"... El Dorado worked for me during the entire process. The bodywork and paint was impeccable and they worked through one last mechanical issue ..." Read more

"Outstanding Performance. Returned the Vintage Mercury Cougar to mint condition."

"This is the only shop Ive ever been to that consistently has my cars ready on the right day and time."

"They completed work faster then expected and actually came in lower then original quote. Paint job came out A+"

"It was ready early!"

"The original ETA was 10 to 14 days. It took 21 days to repair the vehicle."

"there were delays due to insurance taking too long to answer"

"I received frequent highly detailed updates and was very satisfied with the communication."

"Just like all my other cars, they are always excellent at communicating and providing updates."

"Very easy to get a hold of and notified us frequently of the progress."

"... Collision have been very professional and friendly. I received updates on a regular basis and was treated with such respect! Their craftsmanship was also impeccable! I would ..." Read more

"Excellent work and great communication with staff! Definitely recommend!! 🌟🌟🌟"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Communication was great . Work was excellent . Customer Service is 5 star. I am happy I chose them to do my repairs . They really ..." Read more

"2nd time doing business with them. Excellent job both times. 1st time I was attacked by a drug addict who put ..." Read more

"... understand that's just keeping up with the times. Excellent work, OEM parts, and excellent family owned business I will recommend to everyone and use again, very ..." Read more

"... El Dorado worked for me during the entire process. The bodywork and paint was impeccable and they worked through one last mechanical issue ..." Read more

"Outstanding Performance. Returned the Vintage Mercury Cougar to mint condition."

"This is the only shop Ive ever been to that consistently has my cars ready on the right day and time."

"They completed work faster then expected and actually came in lower then original quote. Paint job came out A+"

"It was ready early!"

"The original ETA was 10 to 14 days. It took 21 days to repair the vehicle."

"there were delays due to insurance taking too long to answer"

"I received frequent highly detailed updates and was very satisfied with the communication."

"Just like all my other cars, they are always excellent at communicating and providing updates."

"Very easy to get a hold of and notified us frequently of the progress."

"... Collision have been very professional and friendly. I received updates on a regular basis and was treated with such respect! Their craftsmanship was also impeccable! I would ..." Read more

"Excellent work and great communication with staff! Definitely recommend!! 🌟🌟🌟"

Michelle (Mini owner) reviewed 9/21/26

Sheila (Hyundai owner) reviewed 9/21/26

Dhashille (Honda owner) reviewed 9/17/26

Satisfied with the repair and staff are really friendly.

Melinda (Toyota owner) reviewed 9/16/26

Albert was very professional and helpful from the beginning quote through the final pickup of my fixed car; he made all this easy and efficient. Greatly appreciate him!

Jerry (Acura owner) reviewed 9/15/26

Royal (Toyota owner) reviewed 9/14/26

Nicholas (Toyota owner) reviewed 9/14/26

It was nice to have my bodywork done by friendly competent folks

Marcy (Kia owner) reviewed 9/11/26

We were happy with your service and the repair. Mike said he felt very welcomed.

Great quick service.

Michelle (Nissan owner) reviewed 9/10/26

The service reps are always very polite and easy to deal with. They do a great job for repairs and accommodating our needs.

Troy (Toyota owner) reviewed 9/7/26

Mark (Ford owner) reviewed 9/7/26

Scott (Toyota owner) reviewed 9/4/26

Nicole (Hyundai owner) reviewed 9/3/26

Maureen (Hyundai owner) reviewed 9/1/26

Sharareh (BMW owner) reviewed 8/24/26

Great communication and the car looks like brand new again! Thank you

Betty (Subaru owner) reviewed 8/24/26

Great work. Honest. On time.

Michelle (Lexus owner) reviewed 8/21/26

We live all the way in Chula Vista, but we are loyal to El Dorado. All of our cars go to this shop. Whenever we get a chance, we recommend El Dorado to our family and friends.

Every part of our repair was done perfectly. They are always great with communicating and providing updates.

Excellent, everyone is always professional and friendly.

Tino (Toyota owner) reviewed 8/20/26

These guys are great and very reasonable. Quality of work is excellent. 👍👍👍

Kim (Mazda owner) reviewed 8/17/26

Am always recommending El Dorado Collision.

Paul, Bryan, Alby and the crew always provide top-notch work, along with outstanding customer service.

Norma (Honda owner) reviewed 8/17/26

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

El Dorado Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

About El Dorado Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,590)

3,097 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?