Craft Automotive Collision Center

5.0 (179reviews)

100%

(760) 839-3909

2128 W Mission Rd, Escondido, CA 92029

100%

2128 W Mission Rd
Escondido, CA 92029

Get Directions Website Email

About Craft Automotive Collision Center

2128 W Mission Rd
Escondido, CA 92029

Get Directions Website Email

In operation 4 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Website

Reviews (179)

Sort By:
Newest
Rating

122 Customers Rated

5 Stars

64.8% Complete

(116)
4 Stars

2.8% Complete

(5)
3 Stars

0.6% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with repairs described as flawless, immaculate, and exceeding expectations. Many highlight the professionalism and friendliness of the team. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently commended, with numerous vehicles completed ahead of schedule. Customers also note the added touch of vehicles being returned cleaner than dropped off. A few customers mentioned minor concerns such as an unexpected noise after repair and a backordered part not communicated until pickup, reflecting areas customers feel could be refined further.

Select to learn more

Service Quality
Timeliness
Communication

"The Craft Auto team was nothing but exceptional service in both personal care and automotive care. I got my truck back in a timely manner looking good ..." Read more

"Kraft automotive service was very good and their workmanship is far above other shops. I would recommend them to anyone needing auto bodywork."

"The best auto body repair shop around. They do perfect work, and have great communication. I won't go anywhere ..." Read more

"... progressive insurance and made the impossible possible , my car look like brand new . I highly recommend them" Read more

"... process. The car came back looking amazing, and the repair quality exceeded my expectations." Read more

"Our vehicle not only was immaculate but was finished two days earlier!"

"Vehicle was done a day earlier than quoted! Exceptional service."

"It was ready before the estimate"

"Several days ahead of schedule"

"... me informed about the progress on my car and also completed the job well in advance of the original time estimate. I would definitely recommend them." Read more

"Customer service was outstanding, their communication was better than any other shop Ive dealt with"

"Great communication, text messages with updates were above and beyond."

"... back in a timely manner looking good as new as well constantly keeping me up to date on what was going, helping with whatever insurance questions I had ..." Read more

"Customer Service was exceptional Excellent communication Helpful updates Knowledgeable and professional"

"... a timely manner. Awesome work, highly recommend. Keep me informed about progress daily." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The Craft Auto team was nothing but exceptional service in both personal care and automotive care. I got my truck back in a timely manner looking good ..." Read more

"Kraft automotive service was very good and their workmanship is far above other shops. I would recommend them to anyone needing auto bodywork."

"The best auto body repair shop around. They do perfect work, and have great communication. I won't go anywhere ..." Read more

"... progressive insurance and made the impossible possible , my car look like brand new . I highly recommend them" Read more

"... process. The car came back looking amazing, and the repair quality exceeded my expectations." Read more

"Our vehicle not only was immaculate but was finished two days earlier!"

"Vehicle was done a day earlier than quoted! Exceptional service."

"It was ready before the estimate"

"Several days ahead of schedule"

"... me informed about the progress on my car and also completed the job well in advance of the original time estimate. I would definitely recommend them." Read more

"Customer service was outstanding, their communication was better than any other shop Ive dealt with"

"Great communication, text messages with updates were above and beyond."

"... back in a timely manner looking good as new as well constantly keeping me up to date on what was going, helping with whatever insurance questions I had ..." Read more

"Customer Service was exceptional Excellent communication Helpful updates Knowledgeable and professional"

"... a timely manner. Awesome work, highly recommend. Keep me informed about progress daily." Read more

Jr. (Toyota owner) reviewed 8/27/26

Eileen (Ford owner) reviewed 8/24/26

I feel they will give an honest recommendation and trustworthy repair.

Excellent. Shon gave me a fair price and Rick did a great job with my dings. Most importantly, both had great attitudes! Thank you.

Stephanie (Lexus owner) reviewed 8/24/26

I really appreciated shon taking care of my Lexus I felt it was in good hands and I was absolutely satisfied and happy to get my car back fast and on time, I would recommend to family and friends .

I would recommend 100% to family and friends

I really enjoyed getting helped by automotive , I felt my car was returned on time and really taken care of , I was also informed as days passed knowing the process .

Frank (BMW owner) reviewed 8/24/26

Thanks for taking us in with short notice.

Thank you for taking care of our auto repair in such short notice.

Kaitlyn (Subaru owner) reviewed 8/21/26

The repair looks amazing and the staff was very kind!

James (Toyota owner) reviewed 8/21/26

Thank you for making the whole experience, easy and transparent for me!

Erin (Audi owner) reviewed 8/19/26

Shon was great through the entire process. Friendly, efficient communicator, clear and helpful. I have nothing but positive things to say about the entirety of my experience and my car looks good as new. Thank you so much!

Christine (Ford owner) reviewed 8/14/26

Shon is great! Will come back here for any auto issues in the future

Antonio (Toyota owner) reviewed 8/13/26

This is most likely the only repair shop I would recommend

I had the best experience vehicle. Repairs were done, extremely well, and a timely manner.

Communication was great. Updates were frequent.

Tamara (Toyota owner) reviewed 8/10/26

Shon communicated easy to understand and direct. I felt confident to have his shop working on my rav4

Shelley (Toyota owner) reviewed 8/6/26

Always great service and repairs.

Cookie (Honda owner) reviewed 8/6/26

I was pleasantly surprised with the courtesy, knowledge, swiftness, professionalism, and the fact that I was able to get my car back 3 days earlier than I had been told!!! Communication was right on!!! Thanks to Shawn and his crew!!!!!

Jon (Tesla owner) reviewed 8/6/26

Shon and his team are the best! This repair was done on a used car I bought from a dealer. He didnt let me know they had done and Bondo job on the back hatch. A year later it was cracking. Shon and his team ground out the Bondo and pulled the dent properly and matched the paint perfectly and all under budget too! Shon and his team have worked on several vehicles for me and have been great everytime!

Doug (Hyundai owner) reviewed 8/3/26

Lindsey (Chevrolet owner) reviewed 7/31/26

Shon was so wonderful and helpful. This was a great experience after an accident

Scott (Chevrolet owner) reviewed 7/27/26

Aaron (Volvo owner) reviewed 7/25/26

You guys knocked it out of the park. Excellent repair, car looks new, and you were able to complete the job very quickly. Thank you!

Joe (Volkswagen owner) reviewed 7/24/26

High attention to detail. Great color match. Excellent communication follow-up.

Great communication.

Matt (Toyota owner) reviewed 7/23/26

Darby (Lexus owner) reviewed 7/17/26

Best communication ever! Thank you so much.

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Craft Automotive Collision Center

About Craft Automotive Collision Center

Reviews (179)

122 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?