Kaizen - Autopark

4.9 (370reviews)
98%
350 N Quince Street,  Escondido,  CA  92025

In operation 13 years.

The Kaizen Story From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM Basic
Honda
I-Car

Reviews (370)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs. The staff received high marks for professionalism, friendliness, and attentiveness. Communication was a standout strength, with customers appreciating regular updates via calls, texts, and voicemails throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also expressed pleasant surprise at receiving complimentary car washes and interior cleaning. A few customers noted they would have appreciated more proactive status updates, and one mentioned a minor issue with a loose part upon pickup, though both concerns were promptly addressed by the team.
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"... satisfied with my repair experience at Kaizen Autopark. The work was done beautifully, and the customer service was outstanding. The staff was friendly, professional, and kept me ..." Read more
"Again, the best customer service experience Ive ever had!"
"Wry happy with the customer service and body work that was completed."
"Amazing experience. Professional, knowledgeable, attentive. Attention to detail. Top notch customer service. Excellent repair."
"... Kaizen was professional and easy to work with and my car was perfectly repaired better than new. I would recommend Kaizen and would definitely use ..." Read more
"My vehicle was scheduled to be ready on the 22nd and it was ready on the 8th"
"Kaizen team had my vehicle fixed and ready for pick up earlier than scheduled almost two weeks early."
"Done before they said it would be."
"... always felt like I knew the status of the vehicle and it was even done much earlier than expected. I would definitely use Kaizen again and recommend ..." Read more
"The repair was done quicker than expected. Everyone on staff at Kaizen-Autopark was friendly, ..." Read more
"... handling the care of my vehicle. Went over and beyond in keeping me informed about every step regarding the repairs of my vehicle and made you feel like family" Read more
"... positive experience. The staff was friendly, and communication throughout the process was excellent." Read more
"... going to be put on the car. Very much appreciated. Good communication: appointment set up, when car ready for pick up." Read more
"Text messages came through every step of the way."
"Very friendly and communicative. I appreciated the follow up calls and notifications."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Friendly, courteous, professional and communicative

Likely to Recommend

Repair Quality

Marty and Jessica took great care of me and fixing my wife's Acura. They arranged for a rental vehicle and I was able to drop the rental off at the shop the day I picked up the repaired Acrua. Great job and service! Steve

Customer Service

Returned Clean

Likely to Recommend

I would warn them that the Service Center is closed on weekends.

Repair Quality

The repair was great and the subsequent carwash was also great and unexpected. The service, however, was lacking.

Customer Service

I had arranged to pick up the vehicle, after repairs, on Saturday because I was out-of-town during the week. When I phoned several times on Saturday, there was no answer. I was required to wait until Monday. On Monday, the receptionist was rude, but I got a sincere apology from the manager, Marty Grenfell.

Returned Clean

Likely to Recommend

I have already told friends and family how good Kaizen is. For my daughters car we went out of pocket and it was the first and only place I called and they had it set up to fix that day

Repair Quality

If it’s out of 10 I give it a 15! Best customer service, best turn around time, best service. I can’t say enough good things about about Kaizen! Marty and Jessica bend over backwards to help me and my family and I will take any car problems to them!

Customer Service

Beyond satisfied. Cant say enough good things about this place

Returned Clean

My Experience

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Repair Quality

Customer Service

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Repair Quality

You did a good job the car looks like new., and besides it is clean inside and out. Thank you.

Customer Service

Returned Clean

My Experience

Thank you for taking care of the issue with my rogue I appreciate it

Likely to Recommend

Repair Quality

Thank you

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I had a 5 start 🌟 experience at Kaizen! The staff was professional, courteous, and took time always keep me updated. They diagnosed the issue quickly and completed the repairs much faster than I expected. It is rare to find an automotive shop that balances great workmanship with top-notch customer service, but this place deliver exceptional results.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Left it like it came out of the dealership once again. Amazing job.

Customer Service

Returned Clean

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Repair Quality

⭐⭐⭐⭐⭐ Great service! Friendly, professional, and they did an excellent job. Highly recommend! Special thanks to you, Marlon & Jessica.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Jessica Andrade and Marlon Ramirez were great! Jessica explained the process smoothly and answered all questions I had. Marlon called in a timely manner to give me updates on my vehicle. My vehicle looks great, this team knows that they’re doing!

Customer Service

Jessica and Marlon were great ✅

Likely to Recommend

Repair Quality

Every aspect that I experienced was excellent, including your knowledgeable staff frendly preparations, price, quick handling, great results, and the surprise of the car wash. Please forward my thanks to the technical team for the job well done! I hope I don't need any more body repairs, but you are at the top of my list, should the need arise. Greg Montllor

Customer Service

Everything was great. The office staff were friendly and capable; the technical work was done quickly and well. The cost was quite reasonable. And the car wash was a pleasant surprise.

Returned Clean

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Customer Service

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I will be back and will recommend the shop to my friends and family

Repair Quality

Excellent experience from beginning to end. Car was done a week early and came out perfectly.

Customer Service

Excellent

Returned Clean

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Will always speak very good about this shop and its employees.

Repair Quality

My car looks great, looks like nothing ever happened to it. I am very happy with everything.

Customer Service

Very nice and friendly employees.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean