Craft Collision Center - Roanoke
In operation 38 years, 11 years at this location.
At Craft Collision Center, customer satisfaction and a quality finished product have been our highest priorities since 1989. By combining outstanding customer service with over 40 years of expertise in the automotive industry, our goal is simply to bring your vehicle to its pre-accident condition in a timely manner with as little disruption to you as possible. Whether you need a major collision repair or just a simple ding removed. We offer complete auto body repair for all makes and models of vehicles. State-of-the-art frame straightening equipment and computerized frame measuring system, which allows us to restore your car to its pre-accident specifications. Computerized paint mixing and matching so repair areas will look just like the undamaged parts of your car. Computerized paint booths, providing a controlled painting environment with baked-on paint finish.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I did like you guys but 3 days delay in my car after had it for 2 weeks is not good. Buy thank you for all your hard work
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service......I also liked the text message updates.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I hated not having the use of my car, but you put me at ease from the moment we first met. You kept me informed from the first day until the day I picked up my car. Thank you for making my bad accident into a pleasant experience.
Likely to Recommend - 5.0/5.0 -
anyone who should ask
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend to anyone in the Roanoke area. I do not live in Virginia.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hats off to Ashley she is so nice and friendly. They stayed in touch and kept me updated daily. Much respect. Thank YOU!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley is outstanding, very nice and friendly
Returned Clean
My Experience - 5.0/5.0 -
I have never been treated so well at any business I was updated often and the lady at the front desk (I can't remember her name but she had red hair) was so nice knowledgeable and helpful I didn't see anyone that wasn't friendly the service was so quick and on spot you guys really knocked it out of the park so many businesses could really learn how to treat a customer from you guys thanks for such a job well done!!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
We have used craft before I'm hoping this was a bad day
Repair Quality - 2.5/5.0 -
The young lady that works the front is excellent however, the door does not fit at all
Customer Service - 3.0/5.0 -
Again the young lady up front is excellent
Returned Clean
My Experience - 0.0/5.0 -
There are air bubbles under the plastic protector where the work was done. I pointed this out to the very nice young lady who went to check with someone inside. I was told they would go away. This doesn't seem right. They should have come out and pressed the air bubbles out. I thought that age and climate would increase the bubbles and cause the plastic to come off.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Couple of issue's but was taken care of. I so have a couple of things that need touched up or looked at
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, repair work and very helpful daily updates. Even cleaned my car. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Claim was handled promptly and professionally. Staff was very courteous. Thanks to all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Had to bring my car back, it is not fully fixed.