Caliber - Roanoke - Northeast
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Liked getting the updates about the repairs
Customer Service - 5.0/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes it was very good.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Dylan did a great job with communicating through the entire process! The car looks brand new again :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely amazing I was in shock at the craftsman ship and workmanship that you guys had it’s like I bought it off the lot
Customer Service - 5.0/5.0 -
Dylan was very informative
My Experience - 5.0/5.0 -
The experience was A+ start to finish. Kelly was friendly and accommodating right from the start and Dylan coordinated my repair and kept me informed the whole way through. Couldn’t be happier with the service and repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks like nothing happened, drives like brand new. Thank you for fixing her up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
My Mazda CX-30 was taken in for repair to very minor collision damage on the right front fender & wheel on 9-9-26. While in the shop, they discovered some damage to the right headlight assembly & added that repair to the estimate. After updating the estimate, my estimated time for completion & pick up was projected to be 9-25-26. It was around 9-20-26 (give or take a couple of days) that I received a phone call from an employee stating that there had been a "mishap" with my wiring harness & they had to order a new wiring harness. Apparently while the harness was laying outside of the vehicle someone moved the vehicle, running it over & destroying it. This moved my estimated pick to 10-2-26 & my insurance was going to quit paying for a rental vehicle before this date. I was assured that the rental fees after the insurance cut off date would be covered by Caliber Collision. Before ever getting to the pick up date Enterprise Car rental was calling me repeatedly & harassing me about rental payments being due. I had to take time from my schedule to get a representative from Caliber Collision & a representative from Enterprise Rental on a 3 way call in order to stop the harassment. Anyway, on 10-2-26 we went to pick up my vehicle & turn in the rental. I was going to drive the rental back while my wife followed me in the "repaired" Mazda. We barely got to the rental company that was approximately half a mile from Caliber before my wife noticed that there was a long crack running diagonally from the right bottom corner of the windshield towards the center of the windshield. We went right back & they acted as if they hadn't noticed the large crack while prepping it & bringing it out for us to take home. But they quickly explained that the windshield crack must have happened while the business hired to install the new wiring harness was reinstalling the wiring. At this point they took the vehicle back into the storage area & told Enterprise to continue our rental at their expense while a new windshield is installed. Finally on 10-8-26 we returned for the second time to pick up my vehicle & return the rental from Enterprise. At that point in time the shop was already closed & it was obvious that the installation of the new windshield was subpar because part of the seal is doubled over & beneath the edge the glass at the top of the windshield on the top right side. There has been no evidence of leaking (so far). But to go on, upon returning the rental to Enterprise we were informed that we would receive our security deposit on the rental back as soon as the overdue rental fees were paid by Caliber Collision. Well, on Monday 10-12-26 (Columbus Day) Enterprise rental whithdrew the overdue rental fees from our account & left us almost completely broke on a day that the bank was officially closed for business. We went to get medicine for our dog & our bank card was declined. This seems to be due to malfeasance & incompetence on both Caliber Collision's part & Enterprise Rental's part. Regardless of who is more responsible for the temporary theft of our bank account funds, I will never allow this vehicle or any other vehicle to be touched by this company, Caliber Collision, again!
Repair Quality - 0.5/5.0 -
My Mazda CX-30 was taken in for repair to very minor collision damage on the right front fender & wheel on 9-9-26. While in the shop, they discovered some damage to the right headlight assembly & added that repair to the estimate. After updating the estimate, my estimated time for completion & pick up was projected to be 9-25-26. It was around 9-20-26 (give or take a couple of days) that I received a phone call from an employee stating that there had been a "mishap" with my wiring harness & they had to order a new wiring harness. Apparently while the harness was laying outside of the vehicle someone moved the vehicle, running it over & destroying it. This moved my estimated pick to 10-2-26 & my insurance was going to quit paying for a rental vehicle before this date. I was assured that the rental fees after the insurance cut off date would be covered by Caliber Collision. Before ever getting to the pick up date Enterprise Car rental was calling me repeatedly & harassing me about rental payments being due. I had to take time from my schedule to get a representative from Caliber Collision & a representative from Enterprise Rental on a 3 way call in order to stop the harassment. Anyway, on 10-2-26 we went to pick up my vehicle & turn in the rental. I was going to drive the rental back while my wife followed me in the "repaired" Mazda. We barely got to the rental company that was approximately half a mile from Caliber before my wife noticed that there was a long crack running diagonally from the right bottom corner of the windshield towards the center of the windshield. We went right back & they acted as if they hadn't noticed the large crack while prepping it & bringing it out for us to take home. But they quickly explained that the windshield crack must have happened while the business hired to install the new wiring harness was reinstalling the wiring. At this point they took the vehicle back into the storage area & told Enterprise to continue our rental at their expense while a new windshield is installed. Finally on 10-8-26 we returned for the second time to pick up my vehicle & return the rental from Enterprise. At that point in time the shop was already closed & it was obvious that the installation of the new windshield was subpar because part of the seal is doubled over & beneath the edge the glass at the top of the windshield on the top right side. There has been no evidence of leaking (so far). But to go on, upon returning the rental to Enterprise we were informed that we would receive our security deposit on the rental back as soon as the overdue rental fees were paid by Caliber Collision. Well, on Monday 10-12-26 (Columbus Day) Enterprise rental whithdrew the overdue rental fees from our account & left us almost completely broke on a day that the bank was officially closed for business. We went to get medicine for our dog & our bank card was declined. This seems to be due to malfeasance & incompetence on both Caliber Collision's part & Enterprise Rental's part. Regardless of who is more responsible for the temporary theft of our bank account funds, I will never allow this vehicle or any other vehicle to be touched by this company, Caliber Collision, again!
Customer Service - 0.5/5.0 -
My Mazda CX-30 was taken in for repair to very minor collision damage on the right front fender & wheel on 9-9-26. While in the shop, they discovered some damage to the right headlight assembly & added that repair to the estimate. After updating the estimate, my estimated time for completion & pick up was projected to be 9-25-26. It was around 9-20-26 (give or take a couple of days) that I received a phone call from an employee stating that there had been a "mishap" with my wiring harness & they had to order a new wiring harness. Apparently while the harness was laying outside of the vehicle someone moved the vehicle, running it over & destroying it. This moved my estimated pick to 10-2-26 & my insurance was going to quit paying for a rental vehicle before this date. I was assured that the rental fees after the insurance cut off date would be covered by Caliber Collision. Before ever getting to the pick up date Enterprise Car rental was calling me repeatedly & harassing me about rental payments being due. I had to take time from my schedule to get a representative from Caliber Collision & a representative from Enterprise Rental on a 3 way call in order to stop the harassment. Anyway, on 10-2-26 we went to pick up my vehicle & turn in the rental. I was going to drive the rental back while my wife followed me in the "repaired" Mazda. We barely got to the rental company that was approximately half a mile from Caliber before my wife noticed that there was a long crack running diagonally from the right bottom corner of the windshield towards the center of the windshield. We went right back & they acted as if they hadn't noticed the large crack while prepping it & bringing it out for us to take home. But they quickly explained that the windshield crack must have happened while the business hired to install the new wiring harness was reinstalling the wiring. At this point they took the vehicle back into the storage area & told Enterprise to continue our rental at their expense while a new windshield is installed. Finally on 10-8-26 we returned for the second time to pick up my vehicle & return the rental from Enterprise. At that point in time the shop was already closed & it was obvious that the installation of the new windshield was subpar because part of the seal is doubled over & beneath the edge the glass at the top of the windshield on the top right side. There has been no evidence of leaking (so far). But to go on, upon returning the rental to Enterprise we were informed that we would receive our security deposit on the rental back as soon as the overdue rental fees were paid by Caliber Collision. Well, on Monday 10-12-26 (Columbus Day) Enterprise rental whithdrew the overdue rental fees from our account & left us almost completely broke on a day that the bank was officially closed for business. We went to get medicine for our dog & our bank card was declined. This seems to be due to malfeasance & incompetence on both Caliber Collision's part & Enterprise Rental's part. Regardless of who is more responsible for the temporary theft of our bank account funds, I will never allow this vehicle or any other vehicle to be touched by this company, Caliber Collision, again!
Likely to Recommend - 5.0/5.0 -
I think they did a good job in quick turn around time. I would definitely recommend.
Repair Quality - 5.0/5.0 -
They did a wonderful job. Dillon kept me in the know for the most part. I was thankful to get my car back in good time.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took a little longer than I expected, however I do now understand why and when I let them know that I Really needed it on Thursday instead of Friday, they actually made it happen. I greatly appreciate it. Furthermore, having looked very closely at this point, the work is impeccable. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was repaired above my expectations.
Customer Service - 5.0/5.0 -
I became a bit frustrated with the amount of time it took but after getting my vehicle back and looking through everything, I realized that the time was quite appropriate.
Returned Clean
My Experience - 5.0/5.0 -
Heather was amazing. She kept me updated every step of the way. Everyone there was extremely friendly and helpful.
Likely to Recommend - 5.0/5.0 -
Everyone was there was fantastic. Great customer service
Repair Quality - 5.0/5.0 -
Everyone there was great. Communication and customer service was top notch.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at caliber collision was fantastic! They were very nice and honest throughout the process. I hope I never HAVE to use them again, but if I had to, I would pick them.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dylan and the team at Caliber went above and beyond to make sure that a terrible life situation turned into a pleasant experience. My car looked great and getting it back after it being vandalized, only to see the care and time that they had put into fixing it truly meant the world. Kelly in the front was super nice and extremely helpful when it came to understanding the paperwork side of everything, and I can’t say enough about how professional, knowledgeable, kind and informative Dylan was. Dealing with him definitely made this whole process a breeze. Thank you to everyone involved in fixing my car! I hope to never need you again 😇😎