Craft Collision Center - Roanoke
In operation 38 years, 11 years at this location.
At Craft Collision Center, customer satisfaction and a quality finished product have been our highest priorities since 1989. By combining outstanding customer service with over 40 years of expertise in the automotive industry, our goal is simply to bring your vehicle to its pre-accident condition in a timely manner with as little disruption to you as possible. Whether you need a major collision repair or just a simple ding removed. We offer complete auto body repair for all makes and models of vehicles. State-of-the-art frame straightening equipment and computerized frame measuring system, which allows us to restore your car to its pre-accident specifications. Computerized paint mixing and matching so repair areas will look just like the undamaged parts of your car. Computerized paint booths, providing a controlled painting environment with baked-on paint finish.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. Great job!
Customer Service - 5.0/5.0 -
Better than my Geico claim guy!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ashley Whitlow provided outstanding customer service from the "Welcome to Craft Collision " to the final inspection. Everything was taken care of, including my rental car, and my car looks better than it did prior to the unfortunate incident. I am a satisfied customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The staff we dealt with were extremely polite and friendly and answered all our questions. The only issue we had was the amount of time it took to complete the work because there were repeated problems and delays in respect of ordering the correct parts for the vehicle. An "Express" repair service should not take a month to complete!
My Experience - 5.0/5.0 -
Thank you so much for your excellent work! Special thanks to Shannon! Really appreciated the updates. They were very helpful.
My Experience - 0.0/5.0 -
The paint by my gas tank doesn't look right. I'm not happy with how it look.
My Experience - 5.0/5.0 -
They did a great job on my rear bumper.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
The only complaint that I have is that things were not communicated properly which made me without my car longer
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the service I received and they were very efficient. I did everything online so it was very convenient.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy to deal with. Kept me posted with updates along the way. No black hole syndrome. Ashley is very personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely satisfied so far so good, i have not completely inspected all of the vehicle but on first sight at pickup yesterday all seems to be correct. I will let you know of any issues if they arise.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car drives like nothing happened in the first place and it looks even better than I expected. Everyone was kind and helpful, especially considering how often I called. Hopefully I won't need collision repair again any time soon, but if I do you'll be the first to know. Thank you.