Craig Zinn Collision Center at Pembroke Pines

Likely to Recommend - 5.0/5.0 -

I recommend

Repair Quality - 5.0/5.0 -

Outstanding service! Very fast and perfect

Customer Service - 5.0/5.0 -

Very professional and polite

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very impressed with repair of frame right rear door

Likely to Recommend - 4.0/5.0 -

It's a little far from my house, otherwise I was satisfied with the work.

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Overall did a great job.

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10. Excellent craftsmanship and follow-through. Kept me aware of what’s going on with the car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was pleased what more can I say?

Repair Quality - 5.0/5.0 -

One person was really ‘the best’ and your organization is very lucky that she is your employee!! Zoe Green was my contact for my the entire process!!! She kept me informed of the progress of the project and patiently answered all my questions and concerns!! Zoe is quietly efficient and effortlessly handled my all my questions from start to finish!!! She represents your organization beyond expectations and you are extremely lucky to have her!!! Janet Edwards 🙏🗽🇺🇸

Customer Service - 5.0/5.0 -

I believe I have already satisfied this question!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Awesome

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Fairly satisfied

Customer Service - 3.5/5.0 -

The front desk could have been more clear

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was done properly and on time

Customer Service - 5.0/5.0 -

Professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was really great and kept me informed every step of the way. In addition, they did very good work. I would definitely recommend them to anyone!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Car came back with noticeable damage to the top of the car. Associate Zoe initially tried to tell me it’s fading but clearly something abrasive was used on the car. She then went to review video and came back to say she will fix this issue it, when asked what causes it her response was “I don’t know”. She went on to tell me to send her an email. However, I’ve sent an email with no reply. This is incredibly frustrating because I left my car in the care of those who should be fixing the damage not adding more. But even more troubling is the attempt to omit that damage was done to my car in hopes that I would not notice. Further more if someone makes a mistake they should own up to it, while this is cosmetic mistakes in the mechanical/technical end can lead to malfunctions and there’s no telling what that can lead to. 0 stars across the board.

Likely to Recommend - 0.5/5.0 -

I would NEVER EVER EVER EVER recommend this place to a single soul. Everyone needs to stay clear of this Chop Shop. Horrible -100/10 Horrible!

Repair Quality - 0.5/5.0 -

The exterior of my car was ruined by your collision repair team. Whatever machine was used to "buff" created scratches all over my car. This is completely irresponsible and negligent. The customer service has been a complete nightmare. Every point of contact thus far has left me feeling worthless. I am in shock at the state of my car. The areas of the car that were "buffed" were not even areas that needed repairs. Nobody asked for this. I did not sign off on scraping the paint off my car.

Customer Service - 0.5/5.0 -

Horrible experience, the associates at the receptionist desk for the collision center are very rude. While looking for my drivers license she rushed me although you could clearly see that i'm looking for my ID. She did not have the decency to hand me anything. She appeared bothered and dismissive as soon as she saw me walk through the door. However, she was warm and friendly with other customers. I'm guessing I don't fit the description of someone who should be at lexus. Or maybe its the fact that I am furious about my car sustaining all this damage when it was supposed to be repaired. She handled me with such dismissiveness at one point I had to reach down and get my own loaner agreement because it was too much work for her to hand it to me or place it on the counter with some care. My mother purchased a lexus in 2007 and had been a loyal customer for well over a decade. The customer care has declined significantly. I will NEVER support lexus. EVER AGAIN! It should not be because I dont drive a brand new car or a lexus. I love my BMW and although it is a 2017 it is my car and should be respected. This is insane.

My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job!

Customer Service - 5.0/5.0 -

Great service!

My Experience - 5.0/5.0 -

Zoe above excellent

My Experience - 0.0/5.0 -

Lexus Collision Center Representative - Donna was advised on the day the vehicle was picked up that the right fender and hood spacing did not look correct. I provided Donna with (4) photos and was advised that someone will contact me. As of today, that unfortunately has not happened. I elected to contact the GEICO claims agent who will follow up with Lexus GM for appropriate action. Lexus collision center can do better than this for the customers like me who put trust in their repairs. More than likely, nothing will come out this survey. Respectfully submitted, Joel MAHABIR

Likely to Recommend - 5.0/5.0 -

at the end the work was very good.

Repair Quality - 4.5/5.0 -

body repair took 2 weeks. I was surprised by the length of time.

Customer Service - 5.0/5.0 -

staff was responsive but I felt their hands were tied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Donna was great

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0