Crash Champions #0117 Penn Hills
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
They have the best staff I've ever dealt with! They're down to earth, polite, funny, great at their job and are very good at explaining things to a person who doesn't know anything about cars. They're also extremely good about keeping you informed about the entire process and how everything goes. Unfortunately/ fortunately, I've had to go to Crash Champions a few times and I have always had an amazing experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service I received was superb. Both Nate and Mike very professional and kind. Mike was honest with me about the time frame. He went over and beyond to make sure that the estimate was done within enough time so I wasn’t late returning from my lunch break. It was a stressful time for me but they put my mind at ease. Very grateful for them.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Everyone was wonderful and pleasant for the most part. My biggest complaint is I kept receiving automated messages that my car was in paint and it should be ready and things were on time and they were not. I was promised the car on the 18th and but did not get it for I think until the 29th or 30th that’s my biggest complaint automated messages should not be sent unless the information is correct and I felt like I was not given correct information about the timeframe that’s all
My Experience - 5.0/5.0 -
Pleasant to work with. Always courteous and car looks great.
Likely to Recommend - 5.0/5.0 -
Not only repairs but craftsmanship. It looks brand new
Repair Quality - 5.0/5.0 -
Beautiful
Customer Service - 5.0/5.0 -
Pleasant, helpful, courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It may have taken a little longer than expected, but I appreciate the attention to detail and their desire to get it right and make my car safe.
Repair Quality - 5.0/5.0 -
Robert and his team at the Penn Hills location went out of their way to make sure i was happy with my repair.
Customer Service - 5.0/5.0 -
Robert and his team went out of their way to make sure I was happy with my repair.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very please with work done on my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I like that my car looks like it was never in an accident and the clean up made it look like a newer car , very pleased with the service, Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The after market parts were not fitting correctly and I have to make an appointment to take it back up there. Also there were used parts used and I don’t feel safe with the parts the choose to fix my car with. I thought the parts would be new that they used to fix cars. Also my hood was painted and not sanded and primed correctly so it’s dips in the paint from the accident. The steering is also pulling to the right also.
Likely to Recommend - 2.5/5.0 -
I don’t like to recommend services to others when I didn’t have a great experience.
Repair Quality - 2.5/5.0 -
The repairs seem rushed and not done correctly and effectively.
Customer Service - 4.0/5.0 -
They are trying to take care of it , but haven’t gotten a date to when they will be taken care of.
My Experience - 5.0/5.0 -
Mike did a great job, he communicated well throughout the process and provided regular updates on progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
longer than expected parts order time, additionally I received conflicted messages as to when the car's status
Customer Service - 5.0/5.0 -
was pleased with the face to face communication. previous notation had to do with the email communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice thank you.
Customer Service - 5.0/5.0 -
Excellent