Crash Champions #0332 McClaren
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good shop and great people
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at Crash Champions was friendly and professional. The made the process simple. They kept me updated throughout the repair and finished ahead of schedule. I will absolutely use them again if the need arises in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Great experience with Crash Champions. Everyone was friendly and professional and the job was completed ahead of schedule. They made the process simple.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
No, didn’t get a time frame on for repairs, just went on and on.
Repair Quality - 2.5/5.0 -
The back up sensor system is not working properly, I will be taking it to my ford dealer to verify that it is not working correctly. The amount of time it took to do this repair was not acceptable.
Customer Service - 5.0/5.0 -
Receptionist is great!
My Experience - 5.0/5.0 -
This is Gerard her husband. I usually drive this car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m Gerard her husband. I was happy with the price as well as the customer service and friendly attitude. I would do business again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
We shall see.
Repair Quality - 2.5/5.0 -
Minor issues I corrected myself: 2 Issues I want corrected: 2 Discussion/negotiation requested.
Customer Service - 3.0/5.0 -
Cons: driving lights for bull bar wires wrong and pinched. Foglight covers instead of fog lights provided. Had led headlights now driver side led and passenger side junk halogen. Hood misaligned. Pros: good communication, good paint work, quite professional.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Car looks great. Took 3 weeks to get it back. The original estimate was 2 weeks.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Did not keep me informed of the process
My Experience - 5.0/5.0 -
Great communication before, during, and after service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there was very helpful and communicative. Kirkland kept me informed and was pleasant from start, to finally meeting at the end when I picked up my ride. He took care of me for sure, and it doesn't go unnoticed. I would recommend this shop to anyone. It's nice to have my car back again. Thanks everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Like I stated in my first answer I saw my car was driven and I don’t understand why a door dent almost takes 2 weeks. When I spoke to the office on 7/9 i was told id get a call in AM. I didn’t so i had to call in the afternoon on 7/10 my eta date which was on track but apparently wasn’t till i had to call. I was told “he’s still far from finishing and reassembling” I almost missed my vacation i didn’t think a door would take so long. Carter, who works up front, I believe that is his name, has arm tattoos, he deserves a raise for putting up with me and staying professional and he did push for my car to finish. Id have to think hard about a recommendation.
Repair Quality - 4.0/5.0 -
Door looks good. Parts on back order but its just cosmetic so I can wait for them to come in. I was entirely thrilled when the last 2 days I stopped getting updates and had to call a few times. Almost didn’t get my car back nearly ruining a vacation. I didn’t think a simple door dent would take so long. I also noticed my car was driven. I had 181 miles till empty when i dropped it off. I was at 120 till empty when it got back to me. Unacceptable in my opinion. I will say Carter I believe his name is, who works in the front, was professional and did everything he said.
Customer Service - 4.0/5.0 -
I was good till last 2 days. But Carter was helpful getting me updated, I did have to call a few times but he pushed it to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions exceeded my expectations. Knowledgable, friendly staff. I especially be liked the frequent updates on the repair status.
Customer Service - 5.0/5.0 -
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