Crash Champions #0334 Murrieta

4.8 (4,478reviews)
96%
41729 Eastman Drive,  Murrieta,  CA  92562
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (4,478)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for outstanding service quality, clear communication, and timely repairs. Many highlight the professionalism, friendliness, and attentiveness of the staff, noting they felt supported and stress-free throughout the repair process. Regular updates via calls and texts were frequently commended, with numerous customers appreciating being kept informed at every stage. Repairs were often completed ahead of schedule, and the quality of bodywork was described as flawless, with vehicles returned looking brand new. Customers also appreciated added touches such as vehicle cleaning and rental car coordination. A few customers noted areas for improvement directly from their experiences, including occasional delays, isolated quality concerns upon vehicle return, and communication gaps in specific cases.
AI-Generated from reviews written in the last 12 months
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"... process was smooth, professional, and stress-free. The body work on my car was absolutely flawless—youd never know it had been damaged. What really ..." Read more
"... every person I spoke with was empathetic and helpful. The work was completed in a timely manner and the work itself was amazing. My car looks great, my car runs great and I would ..." Read more
"... to say about the entire staff at crash champions. They will fix what you need fix and if its not 100% to your liking just wait and see THE WILL MAKE IT RIGHT I speak ..." Read more
"... swiped it while it was parked on the side of the road. You can't tell there was ever any damage. They are really good at repairs. They are very friendly and have good communication ..." Read more
"My car was returned in horrible condition with over spray and some sort of dust all over the interior as well ..." Read more
"I am very pleased with the work done on my Kona. The work was completed way ahead of schedule, and I was given regular updates on the progress. ..." Read more
"Ready prior to the time quoted by 4 days. Was quoted 1-1-12 weeks was completed 1- week very ..." Read more
"... exceptional… loved the constant communication and finished earlier than originally expected… once again you guys all a great team" Read more
"... that went into my vehicle it came out looking great just the wait time was a little longer than expected" Read more
"... from our rep. The job was done with excellence and information was always clear and concise." Read more
"... Champions. The team was professional, courteous, and communicated clearly throughout the entire repair process. They kept me informed at every stage, answered my ..." Read more
"Horrible communication. Constantly had to call for updates even though app would state car is ready for pick ..." Read more
"fast appointment, easy to drop offpick up rental. Great communication!"

My Experience

The young lady that handle my case did a extremely good job. She kept me up to date on the progress and when I went to pick up the car she made sure everything was correct and if it needed minor adjustments she took care of it right away. Your whole team did a great job on my car!!

My Experience

So glad to have my car back! Thank you for taking care of her❤️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good communication throughout process and work was done satisfactorily

Customer Service

Polite, prompt, good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I understand why they are top rated. I never had to reach out to them and they kept me updated throughout the entire process. All staff manners I interacted with were extremely helpful and very pleasant. There was never any confusion and everything was explained well which lets me know they are organized and communicate well with each other. Thank you for getting my baby Sassy back to me so quickly 🤗.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shannon and the Team did great. Very happy with the work, the communication and had no surprises. Great Work Team

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommending.

Repair Quality

Great customer service, which calls and send text message about status of the car. Especially Ms. Shanon, she is very professional and serve her the customers with high professionalism.

Customer Service

Yes, like I Mentioned, Ms. Shannon is serving the customers with high respects.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alyssa was great and everyone was very nice. Thanks for not only doing a good job but keeping me updated along the way

Likely to Recommend

I had a tire leaking air on the same side of my damage and the tire got moved during repair. Fine. When the tire got moved, the wheel lock also went missing and didn’t realize until a month after and paid out my own $

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You gave a quote that undercut all other quotes I received and did the work all in less than half of the day. I am truly grateful for your service.

Likely to Recommend

I will recommend them to anyone who needs body repair

Repair Quality

My car was completely repaired in less than half the day

Customer Service

Extremely happy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car was returned in horrible condition with over spray and some sort of dust all over the interior as well as a big clump of something on the carpet. After having to bring it back they barely wiped it up after a whole hour and then proceeded to try to explain to me why my concerns weren’t their fault. They sprayed what I think is armor all on some parts of the car and “did the best they could” to get the dust out of my carpet which is still there. I ended up having to spend $300 to get the interior detailed to get it back to the condition I had it before having it worked in here. Horrible sloppy job.

Customer Service

Decent job nothing that went above and beyond. There is no quality check process to make sure the car is actually ready to go

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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