Crash Champions #0334 Murrieta

4.8 (4,526reviews)
96%
41729 Eastman Drive,  Murrieta,  CA  92562
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (4,526)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the professionalism and friendliness of the entire staff, noting that updates were provided regularly - often daily - keeping customers informed and stress-free throughout the repair process. Repairs are frequently described as flawless, with vehicles returned looking brand new, and many jobs were completed ahead of schedule. Customers also appreciate thoughtful extras such as vehicle cleaning, rental car coordination, and going above and beyond during difficult times. A few customers noted areas for improvement based on their experiences, including occasional delays, isolated quality concerns such as overspray or paint imperfections, and instances where communication could have been more consistent. Overall, the vast majority of customers express high satisfaction and willingness to recommend Crash Champions to friends and family.
AI-Generated from reviews written in the last 12 months
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"... process was smooth, professional, and stress-free. The body work on my car was absolutely flawless—youd never know it had been damaged. What really ..." Read more
"... with my experience at Crash Champions. The team was professional, courteous, and communicated clearly throughout the entire repair process. They kept me informed ..." Read more
"I recently brought my Acura here to be repaired. Everyone was so kind and friendly which made the process seamless. We were treated as if wed been coming forever which ..." Read more
"... bumper was not properly fittedassembled. There is a visible gap between the rear bumper and where the rear right panel meet. My vehicle was delivered to me with this discrepancy ..." Read more
"Ready prior to the time quoted by 4 days. Was quoted 1-1-12 weeks was completed 1- week very ..." Read more
"... am very pleased with the work done on my Kona. The work was completed way ahead of schedule, and I was given regular updates on the progress. ..." Read more
"... little longer to get and install, but all in all took just under a month. They hooked me up with getting me over to the rental car company. They updated me along ..." Read more
"Service was fast and efficient and completed ahead of projected deadlines. Staff was friendly and communicative."
"... into my vehicle it came out looking great just the wait time was a little longer than expected" Read more
"I understand why they are top rated. I never had to reach out to them and they kept me updated throughout the entire process. All staff manners ..." Read more
"... from our rep. The job was done with excellence and information was always clear and concise." Read more
"Excellent customer service, I was being updated almost every day about the vehicle progress and the completion was ahead of schedule."
"Horrible communication. Constantly had to call for updates even though app would state car is ready for pick ..." Read more
"The process of phone contact is time consuming. It often takes several minutes to route through ..." Read more

My Experience

I received excellent care from Shanon, Kate and the team; they provided great explanations and called to let me know when the car was nearing completion and when it was ready. After inspecting the vehicle, I noticed a minor issue, but they resolved it quickly. Overall, the service was fantastic—I have absolutely no complaints.

My Experience

10’s acrosd the board. The best customer service in many many years

Likely to Recommend

Repair Quality

Alysia gave the best customer service I have had anywhere in many many years

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs were done in a timely manner. I was updated along the way. I always appreciate getting my car back looking like it's brand new off the lot. I love this business and its services.

My Experience

Kat was the best let’s just start there. Made everything so easy and answered all my questions. Will definitely be using Crash Champions in the future .

Likely to Recommend

Repair Quality

Great service. They kept me informed the whole way through the process and i did not have to pick up or return the car rental!

Customer Service

Again great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, always an amazing job, rate of 100

Likely to Recommend

Repair Quality

Customer Service

good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, communication and work on the repairs. Thanks!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Alyssa was very nice and kept me well informed.Also, My care was ready ahead of schedule.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful, cheerful & pleasant to work with. Damage to your car is never good but your team relieved so much of the stress. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They were awesome

Repair Quality

They got it finished faster than what they estimated and it looked perfect

Customer Service

They kept me in the loop throughout the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They all did an Outstanding job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team at Crash Champions operate at a high level. Their customer service is unmatched! Shannon was handling my case and kept me up to speed on my repair constantly. Tara and Joel also were awesome to work with. I won’t go anywhere else if I need body work done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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