Crash Champions #0501 Bethlehem
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
After retrieving my vehicle, I noticed that the tint on the passenger side was damage scratched, peeling, which was not present prior to the service. to this message as evidence of the condition before and after your service. I respectfully request that your company take responsibility for the damage and cover the cost of repairing or replacing the tint to its original condition. I would appreciate a prompt response within [reasonable timeframe – e.g., 5 business days] to resolve this issue.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The office staff was very kind and knowledgeable. They kept us informed on the repair schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The office staff were friendly and helpful through the process. The work completed was very good.Our vehicle looks like new! Thank you Crash Champions.
Customer Service - 5.0/5.0 -
Knowledgeable and friendly.
My Experience - 0.0/5.0 -
I was promised updates. I got no messages, emails or phone calls. I had to be the one to reach out and then be put on hold with loud annoying music.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was great. Time frame was a bit long but I recognize that is not a Champion thing.
Customer Service - 5.0/5.0 -
The 2 ladies I worked with were helpful, personable and knowledgeable.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work was delayed by a week with no communication about the need to keep the car for an additional 5 days until I called to pick it up on the scheduled day. The work was fine and I was satisfied.
Customer Service - 4.0/5.0 -
Except for the note in the first question, the customer service was fine except for this point of communication.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Toke a little longer than we thought. Very professional and helpful people.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There was a whirlwind of communication between Crash, the dealer, and the insurance company. Honestly I was a bit frustrated at times but it was all totally resolved
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very communicative. Professional quality workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I praised you guys after my Son's car. The customer service is great minus the lady I'm working with. Everything went smoothly out the door. I looked for problems and found nothing awesome job. So this time with my car. I knew I was going to CC again.
Repair Quality - 1.0/5.0 -
Not happy/disappointed/let down *They broke my antenna. I took it the next day she acted like it was a normal thing blew me off put the broken back on and will order a new on so I have to go a 4th time. I found the antenna on my passenger seat when i got home. Also has to order it'll take 4 days because what? My car is old *My door is the same won't latch proper have to close harder. Parts had to be order and my car took 13 days to be sure it was because my car was OLD she couldn't complete a sentence without calling it old or blaming it. It's in good condition or i wouldn't have it fixed it. *They washed it but left soap scum on the bottom half. MariaR
Customer Service - 3.5/5.0 -
Everyone is nice and ready to help. Especially the one gentleman buffed my some scratches I found then did my headlights to. They vacuumed the carpet.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good team of people at the Fitch location.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very impressed with all employees and the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really impressive operation