Crash Champions #0509 Annapolis

4.8 (2,450reviews)
97%
49 Hudson St,  Annapolis,  MD  21401
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,450)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional service quality, with many highlighting excellent communication throughout the repair process. The shop receives high marks for timely completion, often finishing repairs ahead of schedule, and maintaining professional, friendly customer service. Customers appreciate regular updates via calls and texts, thorough explanations of repair processes, and staff who go above and beyond to ensure satisfaction. The quality of workmanship is frequently described as outstanding, with vehicles looking like new after repairs. While most experiences are overwhelmingly positive, some customers noted minor issues with communication gaps or specific repair details that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"Crash Champions did a really nice job on my bumper, AND they washed my car not expected, vacuumed it ..." Read more
"Crash Champions always offer the most professional service anyone can ask for. They make the stress of having ..." Read more
"Crash Champions are top notch and very professional! They keep me informed about everything that was going ..." Read more
"Best experience Ive ever had with a collision shop. Excellent customer service, friendly staff, very ..." Read more
"I cant say enough about the professionalism at this shop. Theyre a great group of friendly people Id love ..." Read more
"Excellent service, car looks fantastic and was done earlier than expected!"
"... last place I went had much weaker communication, AND they finished a day ahead of schedule, which was already a quick turn around. Thank you so much—great ..." Read more
"... was great from the estimate to the explanation plus it was done two days earlier than they said they thought it would be communication was outstanding ..." Read more
"... to be fixed. Crash champions proved me wrong and had it done in less than a week earlier than what was originally estimated. Fantastic!" Read more
"I picked up my car 7 days early which made m very happy"
"... expected, vacuumed it out and cleaned the dash, AND they kept me really well informed the whole time last place I went had much weaker communication, ..." Read more
"... days earlier than they said they thought it would be communication was outstanding 100% satisfied" Read more
"I received communication constantly. Very clear and responsive. No complaints at all."
"Outstanding service. Very responsive and great communication updates on a daily basis. Returned my car in less than a week. ..." Read more
"They were in constant communication with phone calls and texts. Superb"

My Experience

My Experience

Very helpful, very informative, and will recommend them to all my friends and coworkers

Likely to Recommend

Repair Quality

Very professional and will recommend you to all my friends and coworkers

Customer Service

Very informative and courteous

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My jeep was clean. The repairs looked so good like it was brand new again. I was very pleased. They kept me posted on a regular basis where as I didn't have to wonder what was going on.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, they did

Repair Quality

I am satisfied, pretty good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent communication, quick turnaround on service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric was really helpful at drop off and Amy was great throughout the process and at pick up!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent work. Thank you for fitting me in.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris was so good to explain how everything is going to work, and the crew that completed the job they did very good work they even vacuumed all glass at the trunk and clean my car, thank you very much

My Experience

I was very satisfied with the service at Crash Champions. Eric was my estimator and he was very informative and communicative

My Experience

Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Employee’s are communicative, friendly, and helpful.

Likely to Recommend

Repair Quality

Great staff, communicates well, good work too

Customer Service

He was excellent and kept me informed

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Crash Champions are wonderful- Above and beyond with customer Service. The office team kept me well informed about my vehicle Thank you and I will as I have in the past refer friends in need of collision repair to Crash Champions

Likely to Recommend

Definitely

Repair Quality

My Jeep looks great. Thank you Crash Champions

Customer Service

Office team are wonderful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would never recommend this crap,

Repair Quality

The worst shop, they leave the repairs bad and then they don't take charge.

Customer Service

Liars, they talk nice to you, and in the end they are all crap.

Returned Clean

Kept me Informed?

Yes

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