Crash Champions #0152 Glen Burnie Holsum
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
There was a miscommunication on when the airbag and window would arrive. But it was handled great by the staff and management. When the parts arrived. Everything was done on time and in great working order. The staff did a great job. More frequent updates and I would have no issues at all. Maybe just a heads up if parts are arriving late.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I am working with my auto insurance claims manager to find a resolution regarding the current condition of my Jeep Grande Cherokee re what Crash Champions did and did not complete.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Besides my car looking super fantastic, Shelby (front desk reception), made my experience even better with her phenomenal customer service. She was always helpful, informative, and kind. She helped me feel better in this stressful situation. If I had questions m, she would answer or get answers and call me back. For instance, my deductible was different from that listed on the paperwork. Shelby checked with my insurance folks, and sent me the corrections so I could pay my bill. Big thanks and appreciation to the whole team. Peace and gratefulness from Karen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new.
Customer Service - 5.0/5.0 -
All staff (the initial intake person, Nelson Hudson). He accompanied me to my car and was totally professional and consoling about my situation and my car. The receptionist Shelby was very courteous and professional also. She treated me personally, and made me feel valued as a result.
My Experience - 0.0/5.0 -
It took 42,days to replace a rear hatch that is ridiculous hatch avail issue? I could have found one faster than shop did
My Experience - 5.0/5.0 -
Great communication and great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions kept me informed, almost on a daily basis, via texts. They completed the repairs one week sooner than they predicted - a remarkable thing.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick turn around, and an excellent job done! Icing on the cake was the fact that they washed my car before handing it to me.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Jocelyn was not friendly at all and she was useless at keeping me informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I don't really have anything to say negative everything was great everybody was polite even adjust her was helping me kept me updated on everything thank you guys
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I was referred here by the insurance company. I was not told at the beginning of the fact the airbag was on back order with my vehicle beginning in there possession from July 16th until July 28th until an estimate was done on the car. No one said why it was taking so long. I received a voicemail and never spoke to the person assigned to my car. The message said we are waiting on part. Had someone said it looks like there is a back order for the part of 6-8 weeks I would have not ran out of rental car coverage waiting to be told what was going on. I did get with progressive to get Crash to pay for the additional days needed so I could pick up car. I pick up car and the replacement window was put in but was left with the medium sized barcode sticker left on the window. Who leaves that sticker on the window it will be difficult now to get it off as the sun has melted the adhesive and the rubber on the door is in the way. It should have been removed prior to installation. This is very sloppy workmanship.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I couldn’t be happier with the service I received! From start to finish, the team kept me updated every step of the way through their app, which made the entire repair process so easy and stress-free. I always knew what was happening with my vehicle and where they were in the process. They were also able to finish my car an entire week earlier than the estimated completion date, which was such a pleasant surprise! My car looks amazing, and the whole experience was professional, efficient, and completely hassle-free. Thank you to the entire team for taking such great care of my car and keeping me informed throughout the entire process. I would absolutely recommend this repair shop to anyone looking for excellent customer service and quality work!
Likely to Recommend - 1.0/5.0 -
Because like I say when you go there to get the repairs, the man that your car his attitude
Repair Quality - 4.0/5.0 -
It did all repairs really good. I just had another problem that I was trying to explain like I said he didn’t listen.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I've only driven my car home and I haven't been out anyplace. But it seemed to be OK driving it home.
Customer Service - 2.0/5.0 -
I never really talked to anyone. My son called a few times to ask what exactly was being done but no one ever returned his call
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The service was impeccable from start to finish including the staff. 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Yes I recommend the place.
Repair Quality - 4.5/5.0 -
I like they done the work on time!
Customer Service - 4.5/5.0 -
Good attention!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent