Crash Champions #0509 Annapolis
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I was very satisfied with the service at Crash Champions. Eric was my estimator and he was very informative and communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris was so helpful. The car looked like new! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions did a wonderful job. The repair looked like new again. And it was a challenge finding the bumper for my discontinued car make.
Customer Service - 5.0/5.0 -
Chris was pleasant to work with. He was efficient and kept me informed during the process.
My Experience - 5.0/5.0 -
This is the second time we’ve used Crash Champions and we couldn’t be happier with the customer service. The repair took about a week longer than expected, but appreciate the attention to detail and how the company worked with us along the way.
Likely to Recommend - 2.0/5.0 -
After my initial visit for another incident, I would have rated this question much higher however, the work done this time around was truly disappointing. This is unfortunate because I was thrilled to have found Crash Champions during my initial visit about a year and a half ago. This time around, the facility was completely different - the quality of work and the attention to detail was not even remotely close to what it was before. I felt the office rep was not always forthcoming or transparent and seemed to share things to appease the customer over the phone but couldn’t deliver. Overall, this was a disappointing experience. The rep also asked me to give them a good review and to not include in the notes that we had to return for work because he said, any review below ‘10’ means the results are thrown out and it is bad for their image.
Repair Quality - 1.0/5.0 -
Work was not complete. We had to return for additional work and when we did (even though an appointment was scheduled), the store was not ready with the parts needed. So, we now have to wait even longer for the work to be done. They are also needing to order additional parts. It appears an ‘old part’ may have been used for one of the incomplete tasks and when I pointed it out, they admitted that they will now have to order a new part. One of the other tasks simply could not be done because the part they said they had ordered, they did not have at all.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very efficient professional and kept me up to date ... great job
Likely to Recommend - 4.5/5.0 -
I would recommend then
Repair Quality - 5.0/5.0 -
Very professional.. Kept me informed and had my vehicle done when they said they would ...💥💥💥💥💥
Customer Service - 5.0/5.0 -
Totally
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chris was so good to explain how everything is going to work, and the crew that completed the job they did very good work they even vacuumed all glass at the trunk and clean my car, thank you very much
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very helpful, very informative, and will recommend them to all my friends and coworkers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and will recommend you to all my friends and coworkers
Customer Service - 5.0/5.0 -
Very informative and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My jeep was clean. The repairs looked so good like it was brand new again. I was very pleased. They kept me posted on a regular basis where as I didn't have to wonder what was going on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, they did
Repair Quality - 5.0/5.0 -
I am satisfied, pretty good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication, quick turnaround on service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Eric was really helpful at drop off and Amy was great throughout the process and at pick up!