Crash Champions #0509 Annapolis
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Still a small problem with navigation system
My Experience - 5.0/5.0 -
This is the second time that I have used Crash Champions. Your staff and your team have been amazing both times. Everyone is so nice, and so helpful, once again I was blown away. I was also surprised about how quickly my car got fixed. I will never use any other car repair service in Annapolis. You guys are the best! Thank you for everything!
Likely to Recommend - 5.0/5.0 -
I will never use any other repair shop besides Crash Champions. They are absolutely the best.
Repair Quality - 5.0/5.0 -
This is the second time that I have used crash champions. They are responsive, kind, , and excellent in all that they do. Do not go to any other auto repair shop. You will not be disappointed! I have used them two times, and they have been absolutely wonderful!
Customer Service - 5.0/5.0 -
I got my car back sooner than what I was expecting. They sent me text along the way, letting me know when my car was going to be done. They rock!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crew was very helpful and kept me informed about my repair process. They were also very friendly toward me and my little one while we were waiting. Andre and Steve were very helpful and attentive. The ladies who I can’t remember their names were also very friendly and and help. Great job!
Customer Service - 5.0/5.0 -
Crew was very helpful and kept me informed about my repair process. They were also very friendly toward me and my little one while we were waiting. Andre and Steve were very helpful and attentive. The ladies who I can’t remember their names were also very friendly and and help. Great job!
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Little slow
My Experience - 0.0/5.0 -
Amy the manager at Annapolis crash champions refused a walk around inspection when I picked up my car on Aug 13 2026. Did not provide any paperwork when I requested paperwork about what repairs “crash champions” specifically did to my vehicle on Aug 1-3 2026 including documentation of towing my vehicle to and from koons Toyota. She simply stated “we didn’t do any work Toyota did” which was a lie. When I inquired about diminished value of my vehicle she laughed at me and said “for the measly $800 fender bender?” I had to call koons Toyota to get the information I needed. Anytime I had a question Amy became hostile and defensive. I left crash champions without complete documentation. I only have documentation from the the repairs of the front of my vehicle USAA covered in Oct 2025 and what koons had to do to replace problematic repairs from a second accident crash champions caused while in their possession. The repairs that happened in between and what was done to my car, that history is missing and Amy is now verbally denying this occurred. The continued and blatent dishonesty is astounding. When the accident first happened in Nov 2025 I was not made aware of the incident until the car was already repaired. No photos were taken of the damage, no itemized receipt of the damage or repairs were given to me, I was rushed to inspect my vehicle when I picked up the car and I was guilted not to fill out a survey when Amy explained she had been out on medical leave as an excuse for not calling and telling me or my insurance company of the accident caused by crash champions. It was later discovered she never disclosed to USAA about the accident and my insurance company was charged for some charges that should have been crash champions responsibility. This is now being disputed and audited. My car then experienced problems with the repairs of the front and rear bumper in July/august 2026 and had to return to crash champions. I am filing complaints with maryland regulatory agencies moving forward since conversations with regional directors have not resolved simple requests of learning what happened when my car was damaged and what repairs were done by crash champions to the rear of my car without my consent in October 2025. It is alarming that crash champions continues to repair cars without following proper established protocols and workflows like getting permission from customers and insurance companies before starting work and providing proper documentation of all work performed.
Likely to Recommend - 0.5/5.0 -
This is a dishonest company that avoids accountability. Does follow proper work flows. Does not follow protocols and standards set by regulatory agencies. An accident where additional damages to my car occurred, crash champions fixed the car without contacting me or my insurance company and never created a separate insurance claim until 8 months later when issues with the original repairs surfaced. An 3rd party audit needed to reveal the extent of the damage because crash champions will not admit what repairs were done during the accident they caused while my vehicle was in their shop.
Repair Quality - 0.5/5.0 -
I’ve already filled this out. Your manager Amy humiliated me and laughed at my questions and concerns. Crash champions has stopped communicating with me yet still sends me these surveys over and over. I have to communicate through my insurance company to get results.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Greta was so awesome. She walked me through the process, kept me informed and delivered repaired car in a timely manner. She took care of me at pick-up and I will refer her to friends. She took such good care of me and my car - I’m going to call her Greta. 😁
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Greta was awesome. Very helpful, informative, communicated regularly and made the process seamless and easy. I would totally recommend her to my friends!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication throughout the process was excellent. The final product was high quality, and the repair time reasonable. Thank you!
My Experience - 5.0/5.0 -
I was very satisfied with the service at Crash Champions. Eric was my estimator and he was very informative and communicative