Crash Champions #0509 Annapolis
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I found a significant scratch on the rear bumper after I got home. This was not there prior to leaving it with you. It was not noted with a paint pen upon drop off. I believe the shop that made the repairs may have put the scratch on the bumper. Needs to be resolved.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I understood that parts were difficult to get & employees were out with Covid-19, but getting through to you on the phone was challenging.
Customer Service - 4.0/5.0 -
Once you got them on the phone, all was good
Returned Clean
My Experience - 5.0/5.0 -
A special thank you for washing the truck!
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Took some time to get parts, but was pleased that I was " kept in the loop!"
Customer Service - 5.0/5.0 -
Again, was surprised by texts keeping me apprised of goings on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There’s a lot to be said for a company that does a lot of repair. Everyone I interacted with there were great from the minute I made Sam laugh after he told me how long it would take and I said- “would you like to hear ‘supply chain’ one more time” It’s simple- smile and others smile with you!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Muy buen trabajo gracias
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I will reserve judgement
Repair Quality - 2.5/5.0 -
I will reserve judgment. The car isn’t finished and it’s two weeks late, due, I’m told to a back ordered part.
Customer Service - 4.0/5.0 -
The staff are very professional, but I want my car back ASAP
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
We still do not have the vehicle back. Its been 2 months since the axcident, we were supposed to get it back next week, and now they said it wont be done till.mid Jan.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent repair ! Color match perfect ! Quality job! Friendly and professional service 😊 thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The store manager (Marcus) is extremely positive and polite and, although clearly frustrated, patient. That’s why this is 3 not a 1. Issues. 1) Time. The truck has been with you now for almost 2.5 months and it’s still not finished. The cited reason for this is that there is a wait for parts. This matter is a criminal damage case which will be going to court in January. The person who caused the damage was arrested and this is going to go to criminal trial. Time is of essence. 2) The fit of the front headlights is incorrect. The new lights that were bought from a third-party vendor who has not provided the right size. Irrespective of this fact the headlights were fitted anyway. I understand why use the supplier (positive return policy) was used but the issue is the lights fitted do not fit the front of the car properly. 3) The truck’s right indicator is an aftermarket part which does not match the replacement on the left. Both sides were damaged , both sides should be replaced new so as to match not just one side. 4) The truck had a stripe running along the body work - this was removed and it was clear when I visited to check progress (2.5 months) that no one was aware it was gone. 5) At the time of writing, a lot of work/damage has not been replaced because of a stated ability to find the necessary parts - issue is apparently other repair centers can get the parts. We called. So all in all the truck is currently approaching three months of repair but yet looks like it’s been worked on for maybe a week. And it is not clear to me that the final product will be a vehicle that looks like it’s had new parts attached to it.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally satisfied
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely top notch!
Customer Service - 5.0/5.0 -
Again can not say enough. Anna is fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job