Crash Champions #0517 Wall Township
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
We are very happy with the service and personal touch we received from Crash Champions. Would highly recommend them to anyone!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
The quality of work on the bumper repair was amazing. Everything looks great and there have been no follow up issues with the repairs. However, the customer service and communication from the team throughout the time the garage had my truck was lacking. Originally I was scheduled to drop off my truck on Thursday 8/13 at 2:30pm. Upon arriving early for my appointment, I was told by the manager Ryan, that they were unable to get my truck in at that point because they were overbooked. A quick phone call could have saved me the trip and we could have easily coordinated a better date/time. I also had to follow up with the rental car services, because despite being told the garage would follow up for rescheduling, Enterprise knew nothing about the change and was about to send a driver to come get me. The next available appointment was not until Monday 8/17 at 4pm. At drop off I was told the work would take about three to four days. After not hearing anything after day four (Friday 8/21) I called on Monday (8/24) and was told that the original bumper that was ordered was damaged and that a new one had been ordered. Again, not being notified of this change/issue with a quick phone call!! That same day, I happened to be driving down the highway past the shop, and realized my truck mirrors were out; signifying that my truck was sitting in the lot unlocked. I stopped to confirm, and it was, in fact unlocked! Since the shop was already closed, I call Tuesday morning, spoke again with the manager, Ryan. He apologized and assured me it would be locked right away. Later that afternoon, I drove by the shop and my truck was still in the same spot and still unlocked. At this point I stopped at the shop to speak with Ryan and he was no longer apologetic and instead defensive that I wanted my truck locked. Ryan’s explanation was, “We have security cameras. I don’t really understand why you’re making this such a big deal”. However, when asked, Ryan explained that his car, also parked in the lot, was in fact locked and that he himself would not leave his car unlocked. The unprofessional defensiveness, the level of clear disrespect, and complete disregard for my concerns was unacceptable. I was finally able to get my truck back on Thursday 8/27. Given this experience of such poor and disrespectful customer service I will not be using this garage in the future nor would I recommend them to anyone.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the exceptional service! The repairs are perfection! The communication throughout the repair period was appreciated. I did not have any worries or concerns thanks to your amazing team. Thank you to Ryan for your amazing customer service I cannot thank you all enough!! Outstanding!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding communication. Ryan was extremely professional and personable
Returned Clean
My Experience - 5.0/5.0 -
Best experience… Everyone was so nice so knowledgeable. Will absolutely recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wonderful welcome and extremely easy drop off process. Good status communications. Very accommodating and pleasant experience. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Ryan cared very much
Customer Service - 4.5/5.0 -
All pleasant and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very kind and as a younger adult I felt supported when I was confused when doing paper work all around phenomenal customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Interior was left dusty.
Likely to Recommend - 5.0/5.0 -
Good people and dependable servcie
Repair Quality - 5.0/5.0 -
Satisfied
Customer Service - 5.0/5.0 -
Excellent job and very courtious people.