Crash Champions #0585 Branson

4.8 (2,953reviews)
96%
548 Gretna Road,  Branson,  MO  65616

In operation 26 years, 25 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,953)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional service quality, with vehicles looking like new or better than before repairs. The shop excels in communication through daily text updates and phone calls, keeping customers informed throughout the repair process. Timeliness is a major strength, with many repairs completed ahead of schedule. Staff professionalism and friendliness receive high marks, with customers feeling valued and respected. The comprehensive service includes interior detailing and thorough cleaning. While most experiences are overwhelmingly positive, some customers noted communication gaps requiring follow-up calls and occasional delays due to parts availability.
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"Looks good as new"
"My wife and I were completely satisfied with the quality of the repairs and the professionalism of the staff. Thank you for ..." Read more
"It was like getting a brand new vehicle when we got it back! Thank you so much!"
"Looks beautiful!"
"... is an unpleasant experience much less unpleasant. I would highly recommend them both, especially in conjunction with each other!" Read more
"They did a wonderful job and it was done on time. Kept me aware of where they were at in the process."
"Finished ahead of schedule"
"It was ready 4 days sooner than expected"
"It was returned nearly 3 weeks earlier than promised."
"Having to bring it back, after calling again because they forgot to order the parts. Twice They forgot two ..." Read more
"They were in contact everyday with progreas reports..... love that"
"I absolutely loved the links to be informed of progression of repair."
"... knew what to expect, everything I was told happened. I had a text every day stating on schedule with expected completion 32726. Today the text said completed for ..." Read more
"Had to call them to get updates"
"Like I said I had to call multiple times"

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My Experience

Very customer focused folks. Did a great job in good time!

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I already have!

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Returned Clean

My Experience

Just saying thank you and my AAA insurance for backing up your service because I didn’t know anybody and now I do will tell anyone who needs body repairs

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Great job

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Very nice to talk to

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Looks great

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Great updates and work was done in a timely manner.

Returned Clean

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Returned Clean

My Experience

Awesome job!

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Repair Quality

I was told the wrong thing from the get go, then was told he doesn't work with Shelter.....

Customer Service

Returned Clean

My Experience

Very personable business, Everyone was very nice and I was informed of my cars progress every step everyday. Will definitely use again.

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Work on car was excellent.

Customer Service

Did everything they said they would do.

Returned Clean

My Experience

This place is outstanding. Great customer service. My whole family takes all their vehicles for repair.

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Excellent service

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Returned Clean

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The first go round when you guys fix my car, I would say, yes, the second go around, I would definitely say no

Repair Quality

job looks very rushed.Hurrying to it out the door. The front-end looks mashed together. Body lines don't match up front clip to hood, has a big gap. That'll let the water get into the headlights very dissatisfied with the work that you've done. Just need to explain to me why the body lines do not match up.

Customer Service

Scenes pan out of pocket to insurance is a huge difference.In the quality of your work

Returned Clean

Likely to Recommend

Repair Quality

They broke my windshield which took extra days to fix. Other than that they did a good job . Also my rear view mirror jiggles!

Customer Service

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Repair Quality

I can still see where the damage was on the front bumper plus there is a chip on the new bumper. I’m sure a rock will hit it eventually, but a brand new bumper should not have a chip in the paint

Customer Service

While picking up the vehicle, I felt like I was a bother to the staff. We did not do a joint inspection of the vehicle which caused me to look with a closer eye at the repairs