Crash Champions #0596 North Shore

4.9 (1,164reviews)
99%
11065 N Cedarburg Road,  Mequon,  WI  53092

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,164)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting regular text updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking like new, often cleaner than when dropped off. Timeliness is another strong point, as many customers noted their vehicles were completed ahead of schedule. The team is widely commended for being professional, friendly, and helpful, including assistance with insurance and rental car coordination. A few customers noted areas for improvement such as vague completion timelines, occasional quality control lapses, and inconsistent update frequency, but these represent a small minority of feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Completely satisfied. The quality of the repair met my expectations and everything looks and functions as it should."
"... to complete the work was reasonable and accurate. The end product was amazing and the car looked like it just came off the showroom floor. Very happy ..." Read more
"They did a beautiful job repairing and painting the damage. They even vacuumed out the interior of ..." Read more
"There seems to be a lack of quality control. One of the tailgate panels was not properly installed. ..." Read more
"... fixed, which gave me confidence in the work performed. The vehicle was returned in great condition, and I especially appreciate that their repairs come ..." Read more
"I appreciate that they under promised and over delivered on the timing."
"Sooner than expected!!!"
"Was led to believe it would take 1-2 weeks. It took 3."
"... including assistance with insurance and a rental car. Service complete ahead of schedule. Appreciate the communication and kindness" Read more
"It was ready before the day that they thought it would be. They updated me regularly"
"... the repair process. I especially appreciated the regular updates, typically twice a week, which helped me stay informed on the progress of my vehicle ..." Read more
"... friendly, and easy to work with from start to finish. They kept me updated throughout the repair process, which I really appreciated. The quality ..." Read more
"Excellent communication throughout the process"
"... Team. My first experience with you was very positive. The regular text updates were appreciated and the repairs look great." Read more
"I got texts twice a week, but none of them included an estimated completion date."

My Experience

The staff was great to work with. The trucks looks better than before the deer hit me. Good job.

My Experience

Everybody was super helpful, friendly and courteous. This is my second time going there within four months they communicate communicated well and kept me informed on the timetable of the repair for my car.

Likely to Recommend

Everything was handled impeccably well.

Repair Quality

Stephanie kept me in the loop very well.

Customer Service

Stephanie was kind and courteous. She seemed to really care about my experience.

Likely to Recommend

Repair Quality

Did great

Customer Service

Very responsive

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Both of my vehicles were well taken care of! Very nice job!!!

Customer Service

Everyone was professional and courteous.

Likely to Recommend

Repair Quality

Customer Service

My Experience

They were great! They kept me updated daily and got my Jeep back to me in a timely manner. I really appreciated the communication and smooth process. Thank you guys again. ❣️

Likely to Recommend

I already recommended them!

Repair Quality

They did a great job! They kept me updated and they were done on time. I couldn’t ask for anymore! I w

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Every aspect of my experience (ongoing communications, the many repairs, scheduling) with Crash Champions was excellent. There was nothing they could have done better - which is a rare occurrence!

My Experience

They expedited the repairs, kept me informed, and did a great job

Likely to Recommend

Repair Quality

They expedited my repair, kept me in the loop and the car looks great

Customer Service

Mostly dealt with Steph, who was courteous and extremely helpful

My Experience

Stephanie is the best- attentive, kind and gets everything done. Communication was great and the repair itself was well done. Thank you to Stephanie and team for a great experience!

Likely to Recommend

Repair Quality

Stephanie and team were wonderful!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very friendly, good communication

Returned Clean

Likely to Recommend

Repair Quality

Stephanie was a great partner throughout the whole process. She keep me updated and help me figure out the insurance.

Customer Service

Same answer as the previous question. Steph did an amazing job!

Returned Clean

Likely to Recommend

Repair Quality

Great service and communication throughout the process. I truly appreciate it!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Like how I was kept up to date with the process of my vehicle

Returned Clean

My Experience

They made the process very easy and transparent

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The people at Crash Champions Mequon, very pleasant to work with specially Brad and Stephanie. I worked in the a body shop for over 10 years and have a good eye for Quality work. They definitely passed the test.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean