Crash Champions #0593 Grafton

4.9 (2,184reviews)

98%

(262) 375-2727

1635 N Port Washington Road, Grafton, WI 53024

98%

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1635 N Port Washington Road
Grafton, WI 53024

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Schedule an appointment at Crash Champions #0593 Grafton

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About Crash Champions #0593 Grafton

See Photos

1635 N Port Washington Road
Grafton, WI 53024

Get Directions Website Email

Schedule an appointment at Crash Champions #0593 Grafton

Book Appointment

Apply for Financing

In operation 27 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Website

Reviews (2,184)

Sort By:
Newest
Rating

1,937 Customers Rated

5 Stars

81.8% Complete

(1786)
4 Stars

4.9% Complete

(108)
3 Stars

1% Complete

(22)
2 Stars

0.5% Complete

(10)
1 Star

0.2% Complete

(4)
< 1 Star

0.3% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, excellent communication, and impressive timeliness. Many highlighted the high standard of repairs, with vehicles returned looking brand new, and several customers were pleasantly surprised by complimentary interior and exterior cleaning. Regular text and phone updates throughout the repair process were frequently commended, making the experience stress-free. Numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned occasional delays due to backordered or damaged parts, and isolated concerns around communication consistency and calibration issues were noted directly from their feedback. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Top to bottom an amazing job. Communication was unseen before in my life when it comes to getting vehicle repairs. The car looks better ..." Read more

"I am blown away with how much work was done to my car and how well it was done. I would recommend Crash ..." Read more

"Outstanding customer service. 5 star"

"From the beginning, the team went above and beyond in every possible way!"

"Spectacular! Everyone was super nice and knowledgeable."

"... excellent. Nick kept me informed start to finish. The repair of my vehicle was completed in fewer days than anticipated and the result was flawless. When I picked ..." Read more

"... me informed through the process, very helpful, and exceeded my expectations of timeliness and superior quality. All stars across the board." Read more

"Couldnt possibly be more pleased - car was done perfectly, before estimated completion time, even the interior looked like a brand new vehicle!"

"... scraped up suburban but was the smoothest process, and literally finished in 13 if the time promised 😊" Read more

"Issue was parts werent in when they were supposed to be."

"Communication was clear and concise, they over delivered by ensuring I was up to date on the repair process and my vehicle was finished earlier ..." Read more

"While I received updates on MWF, it was always misleading what was still needed and what the delays were. I completely understand that parts ..." Read more

"Communication was amazing, work was outstanding and my car interior was cleaned upon pick up. That made ..." Read more

"Again communication great, coordination with insurance and rental car seamless. Everyone was courteous and helpful"

"Nothing was done on time. My car was just sitting in their shop for 2 weeks and they did not even care to call ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Top to bottom an amazing job. Communication was unseen before in my life when it comes to getting vehicle repairs. The car looks better ..." Read more

"I am blown away with how much work was done to my car and how well it was done. I would recommend Crash ..." Read more

"Outstanding customer service. 5 star"

"From the beginning, the team went above and beyond in every possible way!"

"Spectacular! Everyone was super nice and knowledgeable."

"... excellent. Nick kept me informed start to finish. The repair of my vehicle was completed in fewer days than anticipated and the result was flawless. When I picked ..." Read more

"... me informed through the process, very helpful, and exceeded my expectations of timeliness and superior quality. All stars across the board." Read more

"Couldnt possibly be more pleased - car was done perfectly, before estimated completion time, even the interior looked like a brand new vehicle!"

"... scraped up suburban but was the smoothest process, and literally finished in 13 if the time promised 😊" Read more

"Issue was parts werent in when they were supposed to be."

"Communication was clear and concise, they over delivered by ensuring I was up to date on the repair process and my vehicle was finished earlier ..." Read more

"While I received updates on MWF, it was always misleading what was still needed and what the delays were. I completely understand that parts ..." Read more

"Communication was amazing, work was outstanding and my car interior was cleaned upon pick up. That made ..." Read more

"Again communication great, coordination with insurance and rental car seamless. Everyone was courteous and helpful"

"Nothing was done on time. My car was just sitting in their shop for 2 weeks and they did not even care to call ..." Read more

Holly (Nissan owner) reviewed 8/10/26

Nick was super helpful and always kept me informed on how things were progressing.

Andrew (Ford owner) reviewed 8/10/26

Tea (Cadillac owner) reviewed 8/7/26

I loved that all the staff were nice and communicated well from when i dropped my car off, to the time i picked it up. They were very easy to work with! Would definitely recommend!

Love the staff, great experience! Would definitely recommend to friends and family!

Jared (Toyota owner) reviewed 8/7/26

The service and end result was great however after doing some more market research I believe I could have gotten some of the work done at a more competitive price.

James (Honda owner) reviewed 8/6/26

Very kind and precessional service

David (Mazda owner) reviewed 8/6/26

Great customer experience!

Kirstie (Toyota owner) reviewed 8/6/26

Nice job!

Karla (Acura owner) reviewed 8/6/26

Lila (Jeep owner) reviewed 8/5/26

I was not happy that it took 3 weeks but I understand it was not your fault you can't control when the parts came in damaged. I was extremely happy when I picked it up and how good it looked and that you had cleaned the inside of my vehicle much appreciated!

Kim (BMW owner) reviewed 8/5/26

Christopher (Audi owner) reviewed 8/3/26

Excellent at all levels.

Excellent work on an Audi A7, flawless communication.

Comsistent and thorough communication.

Teresa (Honda owner) reviewed 8/3/26

My third time bringing my car to Crash Champions for bodywork over the past years! They never disappoint! Thank you for a great job and customer service!

William (Hyundai owner) reviewed 8/3/26

Kevin (Lincoln owner) reviewed 8/3/26

Eric (Nissan owner) reviewed 8/3/26

Clara (Ford owner) reviewed 8/3/26

The whole process was painless and everyone there made it so professional and quick. Thank you to Nick for your great communication on the car progress as well!

Taylor (Kia owner) reviewed 8/3/26

Wendy (Volkswagen owner) reviewed 8/3/26

For sure recommend!

Amazing service. Super communicative, responsive and reliable. Would definitely recommend!!!

Renee (Toyota owner) reviewed 8/1/26

Every step of the process was excellent

Nick is an excellent communicator— always knew where my car stood in the process

Joseph (Chevrolet owner) reviewed 7/31/26

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Crash Champions #0593 Grafton

Schedule an appointment at Crash Champions #0593 Grafton

Explore easy payment plans powered by Sunbit

About Crash Champions #0593 Grafton

Schedule an appointment at Crash Champions #0593 Grafton

Reviews (2,184)

1,937 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -