Crash Champions #0596 North Shore

4.9 (1,174reviews)
99%
11065 N Cedarburg Road,  Mequon,  WI  53092

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,174)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting regular text updates that kept them informed throughout the repair process. The quality of repairs is frequently described as excellent, with vehicles returned looking like new, often cleaner than when dropped off. Timeliness is another strong point, as many customers noted their vehicles were completed ahead of schedule. The team is widely commended for being professional, friendly, and helpful, including assistance with insurance and rental car coordination. A few customers noted areas for improvement such as vague completion timelines, occasional quality control lapses, and inconsistent update frequency, but these represent a small minority of feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Completely satisfied. The quality of the repair met my expectations and everything looks and functions as it should."
"... to complete the work was reasonable and accurate. The end product was amazing and the car looked like it just came off the showroom floor. Very happy ..." Read more
"They did a beautiful job repairing and painting the damage. They even vacuumed out the interior of ..." Read more
"There seems to be a lack of quality control. One of the tailgate panels was not properly installed. ..." Read more
"... fixed, which gave me confidence in the work performed. The vehicle was returned in great condition, and I especially appreciate that their repairs come ..." Read more
"I appreciate that they under promised and over delivered on the timing."
"Sooner than expected!!!"
"Was led to believe it would take 1-2 weeks. It took 3."
"... including assistance with insurance and a rental car. Service complete ahead of schedule. Appreciate the communication and kindness" Read more
"It was ready before the day that they thought it would be. They updated me regularly"
"... the repair process. I especially appreciated the regular updates, typically twice a week, which helped me stay informed on the progress of my vehicle ..." Read more
"... friendly, and easy to work with from start to finish. They kept me updated throughout the repair process, which I really appreciated. The quality ..." Read more
"Excellent communication throughout the process"
"... Team. My first experience with you was very positive. The regular text updates were appreciated and the repairs look great." Read more
"I got texts twice a week, but none of them included an estimated completion date."

My Experience

Thank you for being so thorough and detailed, and for clarifying the questions I had along the way

Likely to Recommend

Repair Quality

The quality of the work was excellent!

Customer Service

Amazing experience with Crash Champions! The customer service from Steph and the entire team was exceptional—friendly, professional, and truly went above and beyond. I appreciated the updates throughout the repair process, and my car was completed on time and looks fantastic. Outstanding service from start to finish. Highly recommend!

My Experience

Quick and efficient, restored to even better condition than before the accident. Great communication and care.

My Experience

Thanks!

Likely to Recommend

Repair Quality

Nice job

Customer Service

Returned Clean

My Experience

My Experience

My car looks like new again. Everyone was very helpful, and took as much time as I needed to explain everything. I especially appreciated how they kept me informed during the whole process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very happy with the results. My Durango looks new again and I could not be happier. They also cleaned the interior and got rid of the smoke smell it had when I bought it. Great communication and great team from the estimate to the final pick up. Thank you and great job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staff was great to work with. The trucks looks better than before the deer hit me. Good job.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

My experience was amazing and I certainly would recommend them to anyone.

Repair Quality

Amazing! Super job repair and clean inside and out. I appreciated the twice a week updates by text regarding progress. Very pleasant and efficient staff. The facility itself is beautiful and clean.

Customer Service

Excellent!

Returned Clean

My Experience

From start to finish, everyone was very honest and open. The turnaround was way faster than expected and they kept us in touch the whole time throughout the process. I would recommend anybody to go to crash champion if they have the need for repair repairs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everybody was super helpful, friendly and courteous. This is my second time going there within four months they communicate communicated well and kept me informed on the timetable of the repair for my car.

Likely to Recommend

Everything was handled impeccably well.

Repair Quality

Stephanie kept me in the loop very well.

Customer Service

Stephanie was kind and courteous. She seemed to really care about my experience.

Likely to Recommend

Repair Quality

Did great

Customer Service

Very responsive

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Both of my vehicles were well taken care of! Very nice job!!!

Customer Service

Everyone was professional and courteous.

Likely to Recommend

Repair Quality

Customer Service

My Experience

They were great! They kept me updated daily and got my Jeep back to me in a timely manner. I really appreciated the communication and smooth process. Thank you guys again. ❣️

Likely to Recommend

I already recommended them!

Repair Quality

They did a great job! They kept me updated and they were done on time. I couldn’t ask for anymore! I w

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean