Crash Champions #0596 North Shore
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone was very helpful and explained everything completely. Very impressive
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
There seems to be a lack of quality control. One of the tailgate panels was not properly installed. The gap on the left side was visually much larger than the gap on the right. The rubber molding on the left did not touch the glass as it should. I could easily push the panel in and out with my finger. Clips on the inside were obviously not engaged. Was the person doing reassembly not experienced, or maybe didn't care about the quality of his/her work? Why wasn't the car inspected before telling me it was ready for pick up. When I was voicing my dissatisfaction to the manager, he didn't even look at me. His response to what I had to say was "It's speculation". What I expected and should have heard from him was "We are sorry, we will do everything to correct it".
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
I was very excited to see not only the quality of repairs, but also the cleanliness of the Jeep when we picked it up! Steph at the front desk was an absolute pleasure to work with and I’d definitely recommend your place to family and friends in need of repairs!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job very nice people to work with
Customer Service - 5.0/5.0 -
Beautiful job very nice people to work with
Returned Clean
My Experience - 5.0/5.0 -
I was completely satisfied with the work you all did from the front office to all that worked on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication and quality of work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle repairs were flawless. The Crash Champions team is working to resolve some outstanding electrical/access issues.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100% recommending to others! Stephanie, Brad and the rest of the crew were top notch! Thank you to all!
Repair Quality - 5.0/5.0 -
The repair looks perfect.
Customer Service - 5.0/5.0 -
My contact Stephanie gave me updates twice a week to let me know the status of my vehicle. That was helpful in planning estimated pick up.
My Experience - 5.0/5.0 -
Stephanie and Rose were both fantastic! They kept in contact with us and called with updates during the repair process. When we picked our vehicle they greeted us in the entrance and went through everything they had done and why during the repair process, even showing us pictures of the repairs. It was a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone who worked with us at Crash Champions were superb. They kept in touch through the whole process and walked us through their work upon completion.
Customer Service - 5.0/5.0 -
The service was perfect! They kept in touch through the whole process. They were also very sociable and friendly which is a real desired quality for me when working with people during a stressful situation.
Returned Clean
My Experience - 5.0/5.0 -
Steph did a great job keeping me informed of progress and helping with the rental car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I very satisfied with crash champions