Crash Champions #0615 Post Falls

4.9 (1,632reviews)
97%
3572 E. Mullen Avenue,  Post Falls,  ID  83854
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (1,632)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - vehicles often returned looking brand new. Communication stands out as a major strength, with customers highlighting daily text updates and proactive notifications throughout the repair process. Timeliness is widely appreciated, with many vehicles completed ahead of schedule. Customers also express delight at unexpected interior detailing and thorough cleaning. A few customers noted areas for improvement, including delays due to parts availability, occasional lapses in return calls, and isolated concerns about repair completeness - all reflecting direct customer experiences.
AI-Generated from reviews written in the last 12 months
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"Everyone at Crash Champions was beyond kind. The entire staff answered my questions, and met all ..." Read more
"Crash Champions caused additional damage to our truck. Paintwork is also sub par. Paint overspray in the ..." Read more
"... was explained in great detail constant updates and the work and the paint was beyond compare. From the office help to the shop mechanics highly ..." Read more
"Absolutely best repair shop we have ever been to. Excellent customer service, exceptional repair job and extremely quick!"
"The paint finish is such a good match you can't tell where the new paint stops & the old paint begins."
"They told me the work would take a week and it took 2.5 weeks."
"... than I needed it, as I was going out of town, so they got it done a day earlier when I needed it." Read more
"... team member i spoke with was pleasant and helpful. My truck was finished days before I was expe ting it to be finished, and it was repaired so perfectly ..." Read more
"My SUV was ready before the given time I was told"
"... only because of the time it took to repair my truck. Took 3 working days longer than originally quoted." Read more
"... travelers. Every step of this process was excruciating. Communication was practically non existent and I had to reach out numerous times to get things ..." Read more
"... to understand the process and kept me in the loop. I never felt like I had to call for an update or explanation" Read more
"... far, the best place to take your car for repair. I love the daily text updates! I would and have recommended them to my friends and ..." Read more
"... with Crash Champions have exceeded my expectations. My calls weren't returned a couple of times and the completion date was pushed out which is obviously ..." Read more
"... sitting in the shop without any work being done. They only returned my call once and basically told me too bad. We have to keep the truck way past the ..." Read more

Likely to Recommend

Repair Quality

Easy to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great and Friendly service

Likely to Recommend

I would recommend the work they did but I would caution people about the inordinate amount of time they kept the truck and their very poor response to my calls and inquiries.

Repair Quality

The work was excellent.

Customer Service

They kept my truck for 2 and 1/2 weeks to replace/paint the bumper marker and replace/calibrate the backup camera. This was about 2 weeks longer than they needed to keep my car. They were unresponsive to my inquiries about timeline while the truck sat in the shop without any work being done. They should have ordered the parts in advance and then had me drop the truck off for the 1 to 2 day repair.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck looks great. I barely recognized it when we pulled into the parking lot to pick it up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

best service with Sonya and her team. Thank you for everything you did

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

I would highly recommend

Repair Quality

Where do I begin? From the minute I walked through the front door till the day I picked up my car everything was so smooth. Sonja was there ever step of the way. I was kept informed as to the progress via Text messages. When I picked up the car it looked like brand new! I highly recommend Crash Champions. Very satisfied customer

Customer Service

Sonja greeted me at the door, was helpful and informative with a smile. I was exceptionally pleased with the service I received from Crash Champions. Service done right!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Glass still in front seat, very obvious it was forgotten. car seat not removed though was told it would be to be vacuumed underneath. My driver side door which was damaged won’t work properly when I press the open button on the door handle. Will always go to CDA crash champions from now on for any needed repairs

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Mel at the Post Falls location turned what would normally feel like stress from a car crash into an easy to deal with experience with a laugh. The clear and consistent communication coupled with her evident professionalism certainly cultivated trust. Making her Crash Champions #1 Collision Customer Care Champ.

Likely to Recommend

Without a doubt, I will recommend Crash Champions to others. I will say, the name should be Crash Companions because the partnership throughout the painful process of an automobile accident is more fitting. :)

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Constant communication and return of the vehicle earlier than expected!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Was impressed

Repair Quality

Appreciated all the communication that happened that kept us informed on where the truck was in the repair process

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

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