Crash Champions #0615 Post Falls

4.9 (1,652reviews)
97%
3572 E. Mullen Avenue,  Post Falls,  ID  83854
See Photos
Book Appointment
Apply for Financing

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Call
Email

Reviews (1,652)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - vehicles often returned looking brand new. Communication stands out as a major strength, with customers highlighting daily text updates and proactive notifications throughout the repair process. Timeliness is widely appreciated, with many vehicles completed ahead of schedule. Customers also express delight at unexpected interior detailing and thorough cleaning. A few customers noted areas for improvement, including delays due to parts availability, occasional lapses in return calls, and isolated concerns about repair completeness - all reflecting direct customer experiences.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Everyone at Crash Champions was beyond kind. The entire staff answered my questions, and met all ..." Read more
"Crash Champions caused additional damage to our truck. Paintwork is also sub par. Paint overspray in the ..." Read more
"... was explained in great detail constant updates and the work and the paint was beyond compare. From the office help to the shop mechanics highly ..." Read more
"Absolutely best repair shop we have ever been to. Excellent customer service, exceptional repair job and extremely quick!"
"The paint finish is such a good match you can't tell where the new paint stops & the old paint begins."
"They told me the work would take a week and it took 2.5 weeks."
"... than I needed it, as I was going out of town, so they got it done a day earlier when I needed it." Read more
"... team member i spoke with was pleasant and helpful. My truck was finished days before I was expe ting it to be finished, and it was repaired so perfectly ..." Read more
"My SUV was ready before the given time I was told"
"... only because of the time it took to repair my truck. Took 3 working days longer than originally quoted." Read more
"... travelers. Every step of this process was excruciating. Communication was practically non existent and I had to reach out numerous times to get things ..." Read more
"... to understand the process and kept me in the loop. I never felt like I had to call for an update or explanation" Read more
"... far, the best place to take your car for repair. I love the daily text updates! I would and have recommended them to my friends and ..." Read more
"... with Crash Champions have exceeded my expectations. My calls weren't returned a couple of times and the completion date was pushed out which is obviously ..." Read more
"... sitting in the shop without any work being done. They only returned my call once and basically told me too bad. We have to keep the truck way past the ..." Read more

Likely to Recommend

Absolutely 100% recommend them

Repair Quality

We had excellent communication, and the repairs were as good as new we are very pleased with the service and the detail given to the car!

Customer Service

Excellent customer service and care!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smoothly between Crash Campions, Allstate and Enterprise!

Likely to Recommend

Went above and beyond. My car looks like it is brand new!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We appreciated the excellent way you kept in touch with us and let us know how things were progressing. The car looks great… inside and out…. Would gladly recommend you! Thank you.

Likely to Recommend

Repair Quality

Appreciate the good communications. Thank you for having our car ready even a bit faster than estimated, and for it being so nice and clean, both inside and out.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great awesome teamwork. Thank you, for the 100% customer service. Linda 😊

Likely to Recommend

Have recommended to folks.

Repair Quality

Awesome customer support. 😊👍

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Mel was amazing! She had wonderful customer service and certainly made a stressful situation (my first car accident) much less daunting. I appreciated her clarity and kindness!

My Experience

I appreciate you giving me updates on my car repairs. Your staff was amazing. Friendly and very easy to talk to. They made sure I understood the process and willing to answer any questions. My car looks amazing. Thank you!!!!!!!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job! Clean work and detailed my car

Customer Service

It was weird to not receive text or calls as promised but then we figured out why. They were very communicative and friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Non oem headlight assembly used

Repair Quality

Non oem headlight assembly used

Customer Service

Non oem headlight assembly used

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was outstanding! Workmanship fabulous!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This particular shop was one of the most professional, accommodating and friendly repair places I have been. They were quick, thorough and I was very impressed with the detailing of both the interior and exterior. I would highly recommend this Crash Champions business.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

already have recommended them to others

Repair Quality

Customer Service

best and fast service i have ever had. great job by everyone !!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

best service with Sonya and her team. Thank you for everything you did

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,652

Nearby Crash Champions Auto Body Shops

Auto body shops nearby

view more shops in: Post Falls  |  83854