Crash Champions #0615 Post Falls
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The Post Falls store did great there was a little confusion when we arrived seemed like the date of our appointment had been changed to a week earlier without notice to us. They did their best to get parts but it took 3 weeks longer than we were told it would. The guys did fantastic keeping me in the loop on a regular basis. I would recommend them in the future
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the way may truck turned out
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There were some flaws that we dealt with when I arrived but they were quick to take ownership and work with me on correcting the issue at a later date
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great team working together
Repair Quality - 5.0/5.0 -
These hard workers are backed up because the parts are not coming in as fast as they used to because of COVID restrictions but they still are super professional and hard working trying to get to every vehicle they get in. My car was in there for a while because of the parts it needed but as soon as they got them my car was out of the shop. So greatful for their promptly and amazing work
Customer Service - 5.0/5.0 -
I was upset because the parts were not coming in as fast as I needed it but the team was very patient and professional with me even when I was not. Thankful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
panels & bumper great; trim not updated tho it was changed/affected by the repair process
Customer Service - 3.5/5.0 -
Front desk was amazing, received good detailed updates during repairs from repair person -- However, follow up call to answer my questions from person who continually rushed words, talked over me, and made it hard for me to get in a comment, and also diminished my comments by continually saying, " well, young lady..." which was disrespectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already completed this survey.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Communication could have been better
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Like I said before, the customer service was horrible, and when my husband went to pick it up, they told him the car can't be released because the work hadn't been paid for when they told us they couldn't order the parts until the insurance company had paid them. Very bad experience when I was not at fault for the accident that damaged my car.
Repair Quality - 0.5/5.0 -
Customer service sucks
Customer Service - 0.5/5.0 -
Sucks
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect start to finish
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job, friendly staff! Thank you
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
The communication was excellent and work completed looked great!!
Customer Service - 5.0/5.0 -
Excellent