Crash Champions #0733 Novato

4.9 (1,871reviews)
99%
861 Vallejo Avenue,  Novato,  CA  94945

In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,871)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting exceptional body work, flawless paint matching, and repairs that left vehicles looking brand new. The team was widely recognized for being friendly, professional, and courteous throughout the repair process. Communication was a strong point, with customers appreciating timely text and phone updates that kept them informed at every stage. Timeliness was also commended, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experience, including inconsistent proactive communication, occasional delays in repair completion without advance notice, and isolated concerns about missed repairs or misaligned panels. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... passenger side crash. Communication was excellent. Great craftsmanship. The whole team was top of their game. If you ever need a body shop hope you dont I highly ..." Read more
"... Crash Champions back when it was Blake Auto Body. They've always done great work on whatever vehicle needed repair." Read more
"Exceptional work and beautiful Craftsmanship.. The service and attention to detail is beyond excellent."
"Always a perfect job and the staff is outstanding."
"Amazing quality of repairs!"
"Great overall experience with Crash Champions Novato. They got our car returned to us 2-3 days early."
"I was pleased and surprised that the work was done the same day"
"delayed due to parts but not a long delay. Ectually worked out perfect for my travel."
"... ordered etc. Slight delay.. I was not inconvenienced.. I prefer more time given and a proper job performed rather than it be rushed. I was fine with the delivery time." Read more
"It was finished early even with a bumper needing to be ordered unexpectedly"
"... was repaired promptly in the time it was promised. During the repair time I received progress calls on a regular basis. 10=communication 10=service" Read more
"I really like the text updates. It's faster than phone calls and available even if I'm not near a phone to answer ..." Read more
"To clarify: when the actual people at the shop communicated with me, it was great. When I got AI-generated texts from ..." Read more
"They do a thorough and high quality repair. Also keep me up-to-date on repair progress. Answer all my questions"
"Communication was poor, was told early on to ignore automated messages, which made it ultimately confusing to understand ..." Read more

Likely to Recommend

Repair Quality

Great customer service, they were really responsive

Customer Service

Great customer service, they were really responsive

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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i own a autoshop and will refer any of our customers that need body work to you

Repair Quality

like new

Customer Service

troy and cindy are great

Returned Clean

Likely to Recommend

Repair Quality

Crash Champions Collision did an absolutely amazing job! From start to finish, the entire process was smooth and stress-free. Charles was incredible to work with—he made sure everything went smoothly, kept me updated throughout the process, and had excellent communication. I was especially impressed that my vehicle was completed and ready in less than a week! The quality of the work and the customer service exceeded my expectations. I’m honestly amazed at how quickly and professionally everything was handled. Thank you, Charles, and the entire Crash Champions team, for making this such a great experienced! I highly recommend them!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I surance didn't pay for majority of tepairs

Customer Service

My Experience

Helpful, caring, professional, efficient Highly recommend them in Novato Thank you,

Likely to Recommend

Repair Quality

Economically honest, knowledgeable, accommodating, friendly

Customer Service

Returned Clean

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Repair Quality

Customer Service

Myself and my insurance company were told the vehicle would be done on Thursday. I returned my rental on Thursday. My vehicle wasn’t done until end of day Friday. I had to pay for a ride to work and back Friday. Lastly, they told me I had to bring my vehicle back in a month to complete the work because they didn’t have the parts to finish the job.

My Experience

Competent, friendly, prompt work

My Experience

Your staff did a fantastic job and went over and above what I expected! Thank You!!!!

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Repair Quality

Customer Service

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I would highly recommend

Repair Quality

Great repair job! Looks beautiful! Very friendly staff. They made everything very easy, and kept me in the loop while it was getting fixed. I would definitely recommend them. Thanks you guys!!

Customer Service

Great customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Completely satisfied and impressed with the excellent body work done on my car along with the excellent service provided by all the employees.

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Repair Quality

Customer Service

My Experience

Charles and Cindy provided friendly and excellent customer service 10+++++ out of 10. Car looks good.

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Repair Quality

Excellent customer service from Charles and Cindy . Great body work. Great turnaround time. Thank you.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

They were amazing!

Customer Service

They were wonderful!

My Experience

Excellent work and timely manner!

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Repair Quality

Great staff, great job done

Customer Service

Great staff, great job done

Likely to Recommend

Repair Quality

Customer Service