Crash Champions #0780 Placerville
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful service! From the initial call of getting set up for an appointment, to dropping off and signing documents, and receiving my car in a timely manner once completed…the process was smooth, easy, and very professional. Your team, was incredibly attentive, professional, and committed to a job well done. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs looked good!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything worked out fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
After a very rough start it all ended well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Again, paperwork is an issue here. When I dropped my van off, I recieved a call because my intake paperwork was missing. David thought I had not filled it out or had mistakenly taken it with me. David asked me to return to the shop and fill the papers out again. A few hours later the papers had been found and I did not need to return to the Shop. Today, June 5th, I recieved my final paperwork in the mail. I recieved the paperwork when I picked up my van May 6th upon repair compleation. I had to bring the papers back because they could not be found in the office system. David requested I bring it back so it could be recorded. When I got to the shop on May 8th there was no one in the office. I was in a hurry so I left the packet of papers in the folder on the front desk. As I was leaving, I spoke to David in the parking lot (he was with a client) and asked him to mail the packet back to me when they where done with it. He said no problem. David has contacted me multiple times to make sure I recieved the packet, and filled out the review. I received the packet today June 5th. It is postmarked June 3rd. I spoke with the GM (because he answered the phone and David was not avaliable) to let him know the paperwork had finally arrived. GM says he mailed it out himself over a week ago... I suppose it is possible. Also the paperwork arrived in a standard #10 envelope, so it didn't have the nice folder that would have required a half size manilla envelope at least. I will happily supply photos of the packet should you wish to have a laugh.
Repair Quality - 5.0/5.0 -
The repair looks great.
Customer Service - 4.0/5.0 -
David was very helpful and seemed very competent. Paperwork is an issue in the office.
Likely to Recommend - 2.0/5.0 -
The back up camera came into the shop, working fine and came out of the shop broken.
Repair Quality - 3.0/5.0 -
David was awesome. He was understanding and communicated well. He stepped up to take care of all of our problems. And there were many.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
David was excellent. Very professional, kept me updated.
Customer Service - 5.0/5.0 -
Perfect
My Experience - 5.0/5.0 -
Everything went really well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
best business I have had the pleasure to work with in a long time.
Customer Service - 5.0/5.0 -
100% satisfied!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would recommend Crash Champions however I would inform people that my car was in the shop for a month and I was told on three separate occasions it would be ready the next day but it was not.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The employees I worked with were incredibly kind. However, I had to go out of my way to get answers on when my car would be ready. I was told it would be ready by end of day the next day which turned out to not be true. While I understand things take time - I would rather things take longer than be rushed- I did not appreciate being told it would be done on a Friday afternoon only for me to have to wait a full week for it to be ready. I did not appreciate the lack of transparency on when my car was going to be ready.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Chaning ready date too many times
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very accommodating to customers - they worked hard to repair my car in the time frame that I needed. I would highly recommend them.