Crash Champions #0829 Howell Mill
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the quality of work that was put into this repair
Customer Service - 5.0/5.0 -
Thanks to Chloe for explaining and answering all questions throughout the process and being knowledgeable. Very informative, which is great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was fine more quickly than expected. So far so good. Car looks great. Appreciated the detail work as well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
You didn't finish the job. The door guards were not put on, and I had to flag that for you. You didn't have the part on hand. You had the car for 10 days for and failed to order the part to complete the job. I took the car 2 days ago, told you about the issue, and have not heard from you except for this survey. You said you would call me when the part is in, but I have not hear from you. That's not great.
Customer Service - 1.5/5.0 -
Please see prior answer
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Overall very happy with the work that was completes. I was frustrated that they used a bumper Cover tut had side sensors and had to use dummies since the original bumper cover did not have side sensors. Honestly it does not look good. The other thing that could have been improved was calling me on updates to progress. I always had to call and no one from Crash Campions initiated.For example I was told the car would be ready on a certain date when they were close to completion. When I call to pick up the car they told me it wild not be ready for another week. Would have been nice for someone to cal me to let me know completion was delayed.
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
When I dropped off the car, they had told me, the total time they would need was 3-4 days. They had my car for nearly 4 weeks. There was very poor communication regarding updates and any time I had questions, I was talking to the person working at the front desk, and never any one who was directly working on my car.
Customer Service - 1.5/5.0 -
Very poor communication via phone. Every update i asked for went though front desk.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car was quoted a repair time of 14 days and ended up staying in your shop for over 5 weeks. I called to check on the status on the 5th week and was told that my car had been ready since earlier that day but no one contacted me. I rushed over to pick it up after hours as they were locking the shop up, turns out all repairs were not completed. The same repairs that I was told delayed the completion date were the same repairs that had not been completed at all. Yet the insurance paid the shop for repairs that still are not finished. I’m afraid to return my car to Bavarian Body/Crash Champions at this point and I’m requesting that funds for unfinished repairs be immediately refunded to the insurance company. Please have the owner contact me, this is my 3rd request.