Crash Champions #0133 Alpharetta

4.8 (4,069reviews)
96%
1780 Hembree Road,  Alpharetta,  GA  30004
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In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,069)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its excellent service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Communication was a standout strength, with many customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule, even during challenging conditions like winter storms. A few customers pointed out areas for improvement directly in their feedback, including occasional cleanliness concerns such as white powder or dirty interiors left in vehicles, inconsistent communication in some cases, and rare instances of pricing discrepancies between estimates and final bills. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... car looks and drives like nothing ever happened. The bodywork is flawless, and they returned it cleaner than when I dropped it off. It is rare to ..." Read more
"... repairs. My Jeep was returned to me extremely clean and the repairs looked great. I would definitely recommend Crash Champions to my friends and family." Read more
"The quality of the repairs is exquisite! My truck looks brand new. And it was completed one week ahead of ..." Read more
"I'd give you an eleven if I could. I am very very satisfied with the work, the communication and the ..." Read more
"They left my inside all dirty, with this white powder all throughout the car, not easy to get out"
"My car was ready 10 days earlier than estimated AND it looks perfect. I was updated frequently via text, ..." Read more
"... keep you updated on the progress of your repair and they seem to deliver ahead of time." Read more
"... like my car was the only one they were working on! I received it back, clean, and shining, 10 days ahead of the planned date! I am very pleased." Read more
"The car was not ready when promised Friday. They held it over the weekend and even on Monday I had to call ..." Read more
"One whole week early. Very impressed."
"Great experience. Really good communication throughout the process and the work was excellent. I would highly recommend"
"... a great job! My bumper looks better than ever and Crash Champions kept me informed on the progress from start to finish." Read more
"Everyone was so kind and helpful. Communication was top tier."
"Poor communicationcustomer service."
"Customer service generally good. Communication on progress was inconsistent and vague."

My Experience

I was so appreciative of quickly the repairs were done on my car. It looks amazing thank you so much

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

The team at Crash Champions Alpharetta GA is very customer service oriented and did a few extras like cleaning the hub caps and removing a few light scuffs.

Repair Quality

The repairs turned out better than expected.

Customer Service

Great customer service. Crash Champions Alpharetta GA kept me informed daily on the status of the repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great costume service. Happy costumer.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Nice work

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the service and the repair.

Likely to Recommend

My second time, both good experiences

Repair Quality

great service and repairs

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kind and caring service. Thank you!

Likely to Recommend

First choice for quality and service.

Repair Quality

Excellent service and results. Thank you!

Customer Service

Friendly, caring associates.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The damage is completely fixed. The vehicle looks as good as new . Excellent workmanship.

Customer Service

Excellent workmanship.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the entire process. The customer service was excellent, and I was updated daily on the progress of the repairs. My Jeep was returned to me extremely clean and the repairs looked great. I would definitely recommend Crash Champions to my friends and family.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The upper edge of the front door does not align with the door frame. I showed it Mark.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great company

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Glenn and Mark were very kind and helpful. Everyone who worked on my car did a great job!! It looks like a VERY clean new car. Thank you so much!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

I don’t recommend anything to others generally

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing Job!! Mark is the best!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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