Crash Champions #0351 Cumming

4.9 (2,165reviews)
97%
1860 Buford Hwy.,  Cumming,  GA  30041

In operation 8 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,165)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including daily text updates and progress photos that gave customers peace of mind. Timeliness was a recurring highlight, with numerous vehicles completed ahead of schedule. Staff friendliness and professionalism were frequently commended, with customers feeling welcomed and well-informed throughout the process. A few customers noted minor issues such as incomplete repairs, communication gaps, or cleanliness concerns upon pickup, reflecting areas customers felt could be refined for an even better experience.
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"... the process. The repair work was done on time and the quality is outstanding my car looks brand new again. Pricing was fair and transparent, with no surprises. ..." Read more
"... repairs, I highly recommend bringing your vehicle here. They do amazing work and provide top-notch service!" Read more
"... me with a very kind and amazing customer service. They handle my car with care and a fast timely manner. I can express enough my gratitude for their commitment ..." Read more
"... car was returned in extremely clean condition and repairs were completed. I intend to bring my other car to them to effect some minor paint work." Read more
"... taken care of for me. Loved the customer service & the quality of the work. They even washed & waxed my car!" Read more
"A WHOLE WEEK EARLY! I was shocked!"
"... updated on the progress of my vehicle and it was even completed one day earlier than the estimated date of completion. I hope that I dont need their services ..." Read more
"Was told my car was ready. Drove an hour only to find out it was not ready."
"A week early. Exceeded expectations Thank you"
"Got her back a week early!"
"... stress-free. Their communication was outstanding — they kept me updated every step of the way and even sent me detailed photos of the repairs while I was away ..." Read more
"The communication with them was amazing stayed in contact almost everyday"
"... spoke with there were professional and welcoming. They kept me updated on the progress of my vehicle and it was even completed one day earlier than the ..." Read more
"... getting enterprise to come pick me up for my rental but the gentleman that was in charge of my repairs was super awkward and didnt communicate very well. It was also ..." Read more
"The updates, texts, calls, were so incredibly helpful and gave me a peace of mind."

My Experience

Great experience, fast updates.

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Returned Clean

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Craig and Christi were awesome throughout the whole process. Repairs looks perfect and customer service was great. I loved being able to drop off rental at location it was so convenient. Whole process couldn’t have been smoother or easier!

Customer Service

I live an hour a way and had to reschedule a few times, they were very friendly and more than accommodating

Returned Clean

My Experience

you guys were great 😃👍

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Returned Clean

My Experience

Great job ! Love having it back.

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Great job quick and gave us updates every day don’t see that very often

Customer Service

Very good customer service

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Returned Clean

My Experience

Great staff. Solid updates on the vehicle.

My Experience

Jen has been very cooperative and performed excellent work on our 2024 Acura. Very pleased with the results.

My Experience

You all tried to take care of me. Thanks. Job well done. Car looks good also.

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Returned Clean

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Very accommodating and professional staff, work looks good

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Returned Clean

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I have shared my very impressive service to my family and have recommended them for repairs.

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If I could rate higher, I would! I felt like I had my own concierge team at my service! 😁

Returned Clean

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Couldn't be happier dealing with the people there and the work they completed.

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Returned Clean

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Craig and staff were all helpful and professional

Returned Clean

My Experience

The people, the updates, the process, everything was absolutely flawless. I will definitely be bringing my car here for any future repairs! You guys were AWESOME!

Likely to Recommend

I will recommend them to everybody! I’ve already told a few people how fantastic this place is!

Repair Quality

Staff there was amazing. The car was fixed in what I feel like was record timing. Everything looks pieced together perfectly and they washed my car afterwards and it looked new and shiny!

Customer Service

Shawn was absolutely fantastic from start to finish. Even opening the door for me each and every time I came into the repair shop or left. He really seemed like he cared. He even made sure we had my car back in time to go on our vacation! That was HUGE!

My Experience

Craig made the process very easy for me working with the insurance company.

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Very pleased with my service recently

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Returned Clean

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