Crash Champions #0834 Spring Hill
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I was told my car would be completed the 3rd and that my that my rental would be stopped once the body shop transmitted this information to Geico. My car wasn't ready the 3rd. My car was ready on the fourth and was supposed to be delivered to the Spring Hill location by 9:00 am. I was contacted at 8:30 by Amber and was told that she would text me when my car was in route. My car didnt get there till after 3pm. This is a great inconvenience because I work 11am-8pm a few I was in the middle of a meeting and I couldn't get away. Another day of rental wasted. I went to pick my car up Saturday morning. While walking around my car Independently( should have been accompanied by Amber) I noticed that the paint was disturbed in multiple places on the front fender. I made Amber aware and she told me to take my car and I could bring it back later. Why was this even an option! I paid my deductible in full and I expected a full service not something thay I would have to find time for. Amber informed me that I would be able to pick my car up Tuesday because this was the Holiday weekend. 3 more days in a rental. I didn't recieve any communication Tuesday so I reached out Wednesday. Before I could speak with Amber again I was told by Geico that I had been unresponsive to Crash Champions and they couldn't get in contact with me. This was a lie!! I was reachable every other time now after I pay my deductible you can't get through to speak with me. Again, Im stuck explaining why I still have this rental car and that my benefit amount had been reached which would have left me with two days worth of rental payments. I had to escalate within Geico to get a leader within Crash champions to approve to cover the rental. This was the worst experience a customer could have.
Customer Service - 0.5/5.0 -
Read the previous free text
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very fast and convenient!
My Experience - 5.0/5.0 -
Excellent job
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
As of today great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
it was professional!
Customer Service - 5.0/5.0 -
exelent customer service
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car is still not fixed and I have videos of the noise it's still making from right after picking it up.
Customer Service - 0.5/5.0 -
I told them the first time they said it was fixed that it wasn't and sent it back only to be told that they drove it and it was fine but as soon as I got it back again I realized it's still making noises and I have videos to prove it with date and time stamps!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Not happy with the repairs. And disappointed with the options I had.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Mike was very helpful throughout the process of getting my truck fixed and the speed in which it took to fix was quick. All the people I interacted with were friendly and professional. I greatly appreciate all that was done for myself and my poor truck. Thank you all!
My Experience - 5.0/5.0 -
I like to say meeting Amber was a true pleasure,She was very kind, Patient made sure and explained everything that would be done,if I was her boss I definitely give her a raise don't find that quilty much these days,The experience was awesome The company kept updates, texts and calls so not to worry on what's going on,when I went to get my car I at first didn't think it was mine ,it looked absolutely beautiful I give Crash Champions a top notch rate,I would definitely return if needed,and Highly recommend....
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work was completed with excellent attention to detail. My vehicle looks great, the finish is clean, and everything appears to have been restored properly. I’m very satisfied with the quality of the repair and the overall result.
Customer Service - 5.0/5.0 -
The staff provided excellent customer service throughout the entire repair process. They were professional, courteous, and kept me informed with clear updates. They answered my questions, made the process easy, and treated me with respect from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice job, Mike explained everything and it only took them 4 days to finish repairs!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the team and Mike Mello’s consideration of my travel timeline. Having to drive from FL to PA in order to be able to be in a meeting in NY by 6/2 made for a quick turnaround. The periodic updates helped set my expectations. Truly impressed with your team. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Good