Crash Champions #0847 Town Center
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Not enough info in the beginning. Had to call the manager. This branch lacks leadership and customer involvement. Was mentioned business being short staffed. Got my car back today after much consternation.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Have not had a chance to look over thoroughly.
Customer Service - 0.5/5.0 -
Communication poor until I complained to the manager I was not getting calls returned. After complaint got better.
Returned Clean
My Experience - 0.0/5.0 -
I was extremely disappointed and dissatisfied with the service that I received. The poor communication and customer service are just a few of the reasons why I would never return or recommend anyone. Laura was also horrible! She never returned calls and was extremely rude. She didn’t even have the courtesy to speak to me while I waited in the lobby. She sent me text messages as if I was invisible. I was also saddened to see that she or management wouldn’t even cover a small $15 fee for my rental that only needed to be extended because it took almost a month to repair my car. Shamae was the only person that I spoke to that seemed to know what was going on with my car as and was actually polite. She knowledgeable and kept me up to date with the repair timeline. There was also no courtesy cleaning. I had to clean out debris and glass that was dumped in my backseat. I would think that someone would dispose of wrecked car parts properly. Being in a car accident is an already traumatic experience and Crash Champions only made it worse.
My Experience - 5.0/5.0 -
Very well done and fixed my key that was broken as well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very happy with the job done on my car. The employees are very professional and caring.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Kind, competent and super helpful employees. Great experience overall!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the great job and service!
My Experience - 5.0/5.0 -
The repairs are excellent and the employees were very helpful. Laura was particularly Knowledgeable and kind. It was a satisfactory experience in all ways.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication levels!
My Experience - 5.0/5.0 -
Did a nice job with my repair