Crash Champions #0847 Town Center
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The most frustrating experience. Zero communication. I called 7x in 2 days to try to get an update when my car would be ready (after it was already 5 days over the original estimated time) and never got a call back. Neither Wayne (the rep handling my claim) nor Shawn (the manager) ever called me back despite me asking them to. I finally just showed up in person to ask about my car and it was done. Not sure when someone was actually going to tell me it was ready to pick up…..
Likely to Recommend - 0.5/5.0 -
I had such a bad experience that I am actively going out of my way to tell friends never to go there and I am leaving bad reviews on every review site I can find.
Repair Quality - 0.5/5.0 -
terrible customer service. repair took 6 days longer than estimated (for a 3 day repair). I called 7 times trying to find out when my car would be ready and I never got a call back. I finally just showed up to the shop to inquire about my car and it had been ready for hours...........I'll never go back to Crash Champions again and I'll never recommend you to someone else.
Customer Service - 0.5/5.0 -
The worst customer service I've ever experienced. I called 7 times inquiring about my car and never got a call back. I finally just showed up to the shop in person to find out and turns out my car had been done for hours. I'll never go back
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will just show them the repairs I had made and allow them to make the same decision
Repair Quality - 5.0/5.0 -
Knowing that they are the repair division for Mercedes Benz dealer, it was a no brainer to have them make the repairs to my vehicle
Customer Service - 5.0/5.0 -
They were most professional!!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Communication was very poor. My car was ready in the morning, however no one called me. I have to go in later that day to get the car. Paint job was very good, however there was a small bump underneath the pain. They say they can’t fix it because there will have to remove the clear coat. Will be a lot of work.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
There was never any communication or updates. When I did call I was only able to talk to receptionist who would direct my call to the representative. I left messages for the rep but never received a call back until the day my car was ready. The hatch is not working properly and I will have to return my car unfortunately.
Customer Service - 2.0/5.0 -
Refer to answer in first question No communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend
Repair Quality - 5.0/5.0 -
Repair was great. Looks perfect. Quality is great. Will recommend.
Customer Service - 5.0/5.0 -
Johnny was Great! Answered all my questions.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Job well done
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Same as reason given earlier
Repair Quality - 0.5/5.0 -
My vehicle is still at the shop, the job has to be redone, front bumper right has too much gap so the job was poorly done. Also I was quoted one price initially and later the price went up by almost $1,000 for no reason, very unprofessional! On top of that it has taken too much time and the job still wasn't fo right. I'm completely frustrated and disappointed
Customer Service - 0.5/5.0 -
Same as above
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never again.
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I had more contact about this survey than where i was with my repairs.
Returned Clean
My Experience - 0.0/5.0 -
Communication was lacking I had at the end of the day to get my car back before the weekend no notice from them that it was finished they waited for me to get there to get my car after hours but we never should have end gotten to that point my windshield was broken in the middle of November today is 27 December it should have never taken this long to get this windshield replaced I have more questions for them on Monday about the windshield that was installed as it doesn’t have the Mercedes bug in the corner
My Experience - 5.0/5.0 -
The repair was great, 100% satisfied with the work Johnny Baz and team were great.