Crash Champions #0847 Town Center

4.8 (696reviews)
95%
4945 Cleveland Street,  Virginia Beach,  VA  23462

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Elite + EV

Reviews (696)

My Experience

I was very pleased with the ease of getting the repair work done, communication was excellent and it was done quickly and seems like great care was taken with the repair.

Likely to Recommend

Repair Quality

Good communications, pleased with repair.

Customer Service

Returned Clean

My Experience

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The whole process from estimate through repair was very well handled.

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My Experience

Front dest associate was very professional and had great customer service. Laura was my advisor she kept me informed step by step through the process of my car being repaired. Once car was ready she walked to my car and went over the car to ensure I was satisfied. I would definitely use Crash Collision again if needed i the futire.

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Repair Quality

Always deliver!

Customer Service

Quick, professional and knowledgeable.

My Experience

I had an amazing experience with Crash Champions! They did an incredible job fixing my car, and it honestly looks just as good as the day I got it. The entire process was smooth, and they kept me updated every step of the way. I especially want to give a huge thank you to Laura. She was so kind, professional, and helpful throughout everything. She answered all of my questions, made sure I understood what was going on with my repairs, and truly went above and beyond to make this stressful situation so much easier for me. Her customer service was outstanding, and you can tell she genuinely cares about the people she helps. If you’re looking for a place that does quality work and treats you with respect and kindness, I highly recommend Crash Champions. Thank you again to Laura and the entire team for getting my car back to me looking amazing!

My Experience

Received my car faster than expected, couldn’t tell I was ever rear ended.

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My Experience

Excellent repair job. We will definitely be using your services should we need again in the future.

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I would definitely use them again!!

Repair Quality

Great job and done quickly as well. Definitely would use there services again

Customer Service

Excellent service

Returned Clean

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Repair Quality

Customer Service

Each associate I encountered at Crash Champions was respectful, professional and knowledgable. I appreciate the stellar service!

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My Experience

Pleasurable experience

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Repair Quality

At this time, it appears to be perfect!

Customer Service

Customer service was absolutely excellent. I have forgotten names now. Desk was very kind and courteous. Azure was lovely and recognized my issue and wrote it up and we got it taken care of.

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My Experience

Robbie was extremely professional and easy to work with. Your cost is very reasonable. The work was completed the date estimated. Adding a wash and vacuum makes the experience so much better

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Based on all comments given previously

Repair Quality

Robbie was extremely professional and explained everything in detail. The work done on my car was great and the wash made it an unexpected surprise. The cost was very reasonable as well.

Customer Service

Everyone was very nice

Returned Clean

Likely to Recommend

I'd recommend this exact location to anyone thats in need of a repair or claim for an accident that I know or come across looking for help.

Repair Quality

I appreciate everyone at Crash Champions Pembroke area staff and team. The lady who took my claim was very polite and went into detail over all the damages and repairs. I wish I could remember her name. If there's a way to see who had my claim, my name is Brandon Stewart. She is awesome! Car drives smooth and almost like brand new. Crash Champions will be my go to if I ever run into a situation like this again. Also they were finished a whole week the expected date!

Customer Service

Everyone was nice

Returned Clean

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