Cross Island Collision

4.9 (902reviews)
98%
226-12 Jamaica Ave,  Floral Park,  NY  11001
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Shop AssistantSparkles

In operation 50 years.

Cross Island Collision is a trusted, family-owned auto repair shop that has been proudly serving the community for over 49 years at the same location under the same family ownership. Specializing in car body repairs, we handle everything from minor dents and scratches to extensive collision damage, ensuring your vehicle looks and performs as good as new. Our skilled technicians use the latest tools and techniques to deliver top-quality workmanship with precision and care. At Cross Island Collision, we take pride in our commitment to excellence, offering a lifetime guarantee on all our repairs for your peace of mind. We treat every vehicle as if it were our own, building lasting relationships with our customers through honesty, integrity, and exceptional service. Your car is in expert hands with us!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 2:00 pm
* Holiday hours may differ.
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Reviews (902)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and genuine customer care. Communication is a standout strength, with customers appreciating regular text updates and staff availability to answer questions throughout the repair process. Timeliness is largely viewed positively, with several customers noting early completions, though a few customers mentioned repairs taking longer than expected, which they generally found acceptable given the quality of work delivered. Customers also highlight thoughtful extras such as interior cleaning and assistance with insurance paperwork as going above and beyond. Many express strong loyalty, with repeat visits and enthusiastic recommendations to family and friends reflecting deep satisfaction with the overall experience.
AI-Generated from reviews written in the last 12 months
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"... estimate, and kept me updated throughout the repair. The quality of the work was outstanding—my car looks like it just came off the showroom floor. ..." Read more
"The work done on my vehicle exceeded my expectations."
"Excellent and professional work was done on my car. They made the process so much easier. Friendly and ..." Read more
"... accommodating, respectful, pleasant and courteous. Their work is excellent, thank you very much." Read more
"The repair work on my car was done very well. I appreciate the extra customer service with detailing ..." Read more
"They maintained great communication throughout the process and got my vehicle back to me in a timely manner. ..." Read more
"... is amazing. My Volvo looks new. The team was also great at communication - keeping me updated, answering my questions. A great experience." Read more
"... did the repairs on time. Nice people to deal with…always available to update me on progress" Read more
"... through the insurance steps, gave a clear estimate, and kept me updated throughout the repair. The quality of the work was outstanding—my car looks ..." Read more
"... updates were useful. But there was an issue that the car was not ready when the app said it would be, but when I called, I was given a different date." Read more

My Experience

Thank you so much for a great work on my vehicle. Your performance exceeded my expectations and I’m impressed. You deserve not only a thumb 👍up, but two 👍👍thumbs up.

Likely to Recommend

Due to a job well done

Repair Quality

The work was awesome and beyond my expectations. Thank you all so very much for a job well done.

Customer Service

All services met my expectations

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service, great job!!!!

Customer Service

great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did the repairs on time. Nice people to deal with…always available to update me on progress

Likely to Recommend

Repair Quality

The shop did the work in a timely manner...great people to deal with

Customer Service

they were always available to answer questions

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It’s now a week after I picked up my car and my car looks and runs great. They really did a great job.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will refer all my relatives and friends to Cross Island Collision. They are the best friendly people ever.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am so happy i took my Ranger Rover to Cross Island Collision to be repaired. They are courteous, honest and trustworthy. I will recommend. I will recommend any i know to Cross Island Collison. Again I am so so satisfied. Thank you guys. Take care and stay well.

Likely to Recommend

Repair Quality

The repair work on my car was done very well. I appreciate the extra customer service with detailing my car and the special gift in my trunk. Overall I was extremely satisfied.

Customer Service

I appreciate their service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Excellent they gave me a date when work would be completed, and it was.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

David & Larry are truly amazing and make sure you are thoroughly happy with the finished product!!! I've been here before and still they are thoughtful and caring! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100%

Repair Quality

Excellent and professional work was done on my car. They made the process so much easier. Friendly and efficient service! Very happy and grateful for the work that was done.

Customer Service

Excellent customer service!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Work was completed on time. They worked with me on my rent a car. My car looks new.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job

My Experience

Likely to Recommend

Staffing are helpful

Repair Quality

I glad you keep me to date on the repair and call me the minute the car was ready.

Customer Service

The staff are very courteous and friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service.

Customer Service

Excellent service.

Kept me Informed?

Yes

Ready on Time?

No

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