Petrone Automotive Inc.

5.0 (861reviews)
100%
190-17 Station Road,  Flushing,  NY  11358
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Petrone Automotive is a family owned auto repair and collision shop that has been serving the community since 1973. Our Auto Repair and Auto Body Facility has over 20,000 Square Feet of shop space, which is able to handle all of your Auto Repair and Auto Collision needs professionally. We strive to provide high quality repairs in a timely manner along with excellent customer service. We offer rental car assistance and work with all insurance companies to expedite repair processes. Our shop is equipped with two European heated downdraft spraybooths and prep stations. Moreover, we are equipped with a Celette, Car-O-Liner, and Car-O-Tronic Frame Machines to repair your vehicle to its manufacturers specifications. Also, we complete all mechanical repairs on premises and are certified for BMW and Mercedes-Benz Auto Repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
Genesis
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz Elite
Nissan
Nissan GTR
Ram
Subaru
Tesla
Call
Email

Reviews (861)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles were restored to like-new or better-than-new condition. Several customers highlighted the thorough interior and exterior detailing as a pleasant, unexpected bonus. Communication was a standout strength, with customers appreciating regular text updates and proactive phone calls throughout the repair process. Timeliness was frequently commended, as many vehicles were completed ahead of schedule. Customers also valued the courteous, professional, and personable staff who patiently answered questions and made the overall experience seamless. Many customers enthusiastically recommended the shop to friends and family, with some noting it as the best auto body experience they have ever had. A few customers mentioned minor delays, attributed to parts availability, though they remained satisfied with the final results.
AI-Generated from reviews written in the last 12 months
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"... moment of pickup. Everything in between was amazing: excellent communication that you simply don't see anymore. Personal customer service throughout the entire ..." Read more
"... repaired my car in such a short amount of time and the work was absolutely outstanding. Every single person on their staff was incredibly kind, professional, ..." Read more
"... Body repair shop I have ever done business with. The quality of of their work is first class and the Customer Service is exemplary. I would highly ..." Read more
"We really appreciated how Petrone not only fixed the major damage from being rear ended, but also found and fixed smaller issues that were not as apparent. ..." Read more
"Their repairs make the car as good as new and they return it to you beautifully detailed."
"... Forester with damage all along the right side. They finished the repairs a week ahead of estimated finish date, and the car really looked better than new. They ..." Read more
"Yes, the vehicle was returned & repaired earlier than expected and in an extremely proactive and timely manner. I would recommend this ..." Read more
"My car was ready before expected with exceptional service !"
"Earlier than expected!"
"A week early"
"... moment of pickup. Everything in between was amazing: excellent communication that you simply don't see anymore. Personal customer service throughout the entire ..." Read more
"Yes, the automated updates and check-in calls for feedback and advice were extremely helpful."
"... expected. The entire staff was very courteous and kept me informed throughout the whole process. Once I picked up my car I was extremely impressed ..." Read more
"... Automotive took care of my car professionally. They always maintained contact with me to update me on how the work was going on my car. If I had any questions ..." Read more
"They contacted promptly and regularly. They provided timely accurate updates. They are very knowledgeable, polite ..." Read more

My Experience

The service was great!! Staff very nice and polite. Will highly recommend Petrone Automotive.

Likely to Recommend

Repair Quality

We really appreciated how Petrone not only fixed the major damage from being rear ended, but also found and fixed smaller issues that were not as apparent. They also left the car really clean!

Customer Service

Great service, fixed the car and left it looking better than before

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and they not only repaired my car but they also cleaned it for me! They were above and beyond!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for everything your shop did for me. Your guys went above and beyond my expectations and I could not be more happier or satisfied. Again i humbly and sincerely thank you and your shop for the fantastic work.

Likely to Recommend

I would highly recommend them to anyone I know. I will also be looking to use them for future service if needed.

Repair Quality

Customer Service

This shop went above and beyond my expectations. I am completely satisfied with the quality and their customer service and rapport. I thank u so much.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job my friend i am so happy for the work you have done.Keep up the good work. It made my wife very happy. God bless

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your work is really great and I wouldn’t hesitate recommending you to my friends!

Likely to Recommend

Great place to go to for the best in repair work!

Repair Quality

Beautiful work. Looks like a new car!

Customer Service

Great people to deal with and the work was beyond great!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job with the repair and polishing up after!

My Experience

Everything was great and fast then around time.

Likely to Recommend

Repair Quality

Customer Service

Very satisfied with great work repairing the car, fast turnaround time, and pleasant and friendly staff.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I appreciated the updates on the progress of the car

Customer Service

I appreciated the updates on the progress of the car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely above and beyond with their work. I’ve had my car at shops previously. Great shops where I would have to call bc something was off or something wasn’t completed. This shop repaired what was asked of them plus a little extra. When I got my car it looked close to the day I purchased it. The plus was the fact it was also returned to me cleaned inside and out. Would def come back for any work and recommend them to others.

Likely to Recommend

The repairs took longer than I had anticipated, but the result was spectacular.

Repair Quality

The workmanship exceeded all expectations. My car looks better than the day I drove it home from the showroom.

Customer Service

I chose Petron as they were the premier choice listed by my insurance company.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs are great! It looks like it’s in perfect shape now.

Likely to Recommend

Repair Quality

Customer Service

Amazing service. 10/10 would come back again.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are amazing, great customer service! 👍

Likely to Recommend

Repair Quality

Customer Service

Amazing customer service and great work. Had my car looking brand new, and very kind.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% would recommend to anyone needing any type of repair. Excellent customer service, amazing work, personal touch with an impecable attention to detail. Thank you!

Repair Quality

The repair is perfect, just like we had the car from the dealership on the day we purchased. thank you!!

Customer Service

The entire team at Petrone went above and beyond, from the minute we walked in during the initial survey of the car, until the final moment of pickup. Everything in between was amazing: excellent communication that you simply don't see anymore. Personal customer service throughout the entire process including car rental, completing the job early, and detailing of our car upon completion as well. Their entire family treated us like family. AMAZING experience all aronund; if there was a higher than a 10 on the scale, I would mark it, well deserved. Thanks everyone!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I wish they we’re closer to home 😊

Repair Quality

100 out of 100. They made my car look and feel like brand new.

Customer Service

They were extremely helpful. Were available to answer questions and always had answers. In person or over the phone they were friendly and personable.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice job, car is fixed and cleaned. OEM parts are used, my car looks like new when I got it back.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent service and personal care by Paul Petrone. A++

Likely to Recommend

Highly recommended; Repair facility stretches 2 blocks and over 20000 sq feet., with facilities fully occupied with vehicles for repair

Repair Quality

Excellent repair and attention to detail

Customer Service

Paul showed personal knowledge and care on my vehicle while in repair facility. Vehicle looks great and like new. Highly recommend this company with many accolades from major brands as an authorized repair facility for their vehicles

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Your did a great job 👏

Likely to Recommend

Repair Quality

great job

Customer Service

I was satisfied your did a great job

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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