Don Joe Auto

5.0 (1,180reviews)
99%
247 East Shore Rd.,  Great Neck,  NY  11023
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In operation 5 years.

We have been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Don Joe Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,180)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently described as looking brand new or showroom-ready upon return. The communication throughout the repair process stands out as a major strength, with customers highlighting proactive text updates, phone calls, and in-person walkthroughs that kept them informed at every stage. Timeliness is another recurring highlight, as many customers noted their vehicles were completed ahead of schedule. The staff is widely described as professional, friendly, courteous, and genuinely caring. A few customers noted areas for improvement, including occasional delays, a part installed incorrectly, a missing door guard, and a final bill exceeding the estimate - all mentioned directly in customer comments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"100 out of 10 service. Amazing work and very thorough. Kept me updated throughout the entire process and ..." Read more
"They work they do is impeccable"
"Don Joe did an excellent job with my vehicle. The whole experience was worry free. I love that ..." Read more
"Quality of repair is superb. Impact point on vehicle looks brand new."
"Wonderful service. Friendly and professional. Car looks like new and it was spotless inside and out."
"... calls. They even washed and vacuumed the interior. The car was also ready EARLY!" Read more
"My car was available a week ahead of repair scheduled"
"My car was ready way ahead of schedule, it saved me a lot of money and not having to rent a car"
"Was ready a whole week before it was scheduled to be done."
"Beautiful repair job, delivered ahead of original estimated time."
"... but what really stood out was the communication. The text updates and app were next level… I always knew exactly what was going on without ..." Read more
"Communication was top notch"
"... Don Joe Autobody for damage repair to my vehicles. Friendly, timely, great communication and perfect repairs everytime. I can't say enough great things about the shop and ..." Read more
"Great people. Kept communications lines open with email, text and calls. They even washed and vacuumed the interior. The car ..." Read more
"... absolutely perfect and exceeded my expectations. Communication throughout the entire process was excellent—I was kept informed every step of the way. The staff ..." Read more

My Experience

Danny and Rachel are the best. The overall staff was helpful and understanding. Another employee helped me with inflating my tires. I believe his name was Rene but everyone there is super helpful.

Likely to Recommend

Repair Quality

Amazing work!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend but they are a little pricey

Repair Quality

Great job

Customer Service

Great very up to date communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You have done a great job on my car and will keep using you in the future.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did an excellent job. The car looks brand new

Likely to Recommend

Repair Quality

Amazing job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car return in pristine condition, inside and out!

Likely to Recommend

Repair Quality

The car looks incredible.

Customer Service

Everyone at the shop was very responsive and provided all necessary updates.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very professional and friendly staff.

Repair Quality

From the time I made the call to drop off my car to when I picked up my car after repairs, it was nothing but an absolutely amazing experience.

Customer Service

From the receptionist (I believe Rachel) to the assessor Hasani, I had nothing but a pleasant interaction. So happy I chose this body shop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Danny and Hasani handled the damage to my vehicle in a professional manner, provided details of the repair work, updates of the status and answered all questions. They are an asset to the Vive family!

Likely to Recommend

Repair Quality

Danny and Hasani provided a professional experience in the repair of my car. Danny reviewed the work to be done and the estimated completion time. Hasani provided a status report and a “visit” to the car before completion. The work done was excellent including parts, calibration and ascertaining that all electronics were functioning properly. Both Danny and Hasani provided a very positive experience to unfortunate damage and are a great asset to the Vive family,

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Perfect job Very satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service!! I was very happy with the service provided. Excellent job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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