Crown Toyota-Volkswagen
WE ARE A TOYOTA CERTIFIED COLLISION CENTER, I-CAR GOLD CLASS FACILITY, & ASE CERTIFIED. OUR TECHNICIAN HAVE OVER 20+ YEARS AVERAGE EXPERIENCE IN QUALITY REPAIRS IN THE COLLISION REPAIR FIELD, SPECIALIZING IT TOYOTA AND VOLKSWAGEN BUT HAVE THE KNOWLEDGE AND SKILL TO FIX ALL MAKES AND MODEL OF VEHICLES AND DO HIGH QUALITY REPAIRS.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
Used this dealer for years
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
As estimated
Returned Clean
Likely to Recommend - 5.0/5.0 -
They go a good job, I’ve had repairs here before.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I am happy with the repair that was completed. I wish I would have been informed insurance refused to pay for windshield so I could have fought them on it prior to repair being completed. But I appreciate everything Olivia did to help me. She is wonderful!
Customer Service - 5.0/5.0 -
Olivia is GREAT!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Still waiting on them to replace rear tail light. Was cracked, but they didn't fix it. Took car back, told me they will fix it when it comes in. Waiting
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone is always so pleasant and helpful!! Great experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome services all across the board from the phone receptionist to the parts and services departments!! Love this place!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very impressive with how quickly they got it done and how well it looks. This the second time we have had work done on this car and are very pleased with it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sheryl Janacaro... owner of the Toyota Highlander...not Fred😁... You did just what we discussed, you left time for the service department to do their list of duties, and you provided shuttle service, and let me have my Highlander back for the weekend. Good work on public relations and workmanship on the repairs, and congenial.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job. The repair looks like nothing ever happened. However this is the 3rd or 4th time I've been sent this survey. I won't do another one.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied by service but still work is not completed. Think twice for State Farm. Thank to Joshua in body shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
My repairs were partially fixed. When the car was first dropped off photos of the entire passenger side doors were taken. I stated it was both passenger side doors basically being side swipped. I went to pick up my car after the repairs and the back passenger door was still damaged. I also found a metal piece of a part in my back seat with the tags on. I called and returned the piece and explained the damage that was not fixed and was told the case would have to be reopened. I reopened with the insurance and made sure my statement matched what I told crown and it did so I’m not sure why it didn’t get fixed originally. I would just like to have the repairs quoted so I can return the quote to my insurance. I was told I would be getting a call back last week and thought I would reach out.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like a new car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work seems very good but it took 8.5 work days, 10.5 in total. It created some financial hardship and personal inconvenience. Everyone was pleasant and conscientious.