Custom Body Works Inc
At Custom Body Works, we are a family-owned & operated collision repair facility that has been serving the Hickory, North Carolina area since 1980. We service all makes and models, offer the latest technology, and feature employees who are fully trained through I-CAR, ASE, and OE manufacturer training. Whether your vehicle has a minor parking lot ding or has been in a major collision, we can restore it to pre-accident condition. Contact us today to request an estimate on your repairs.
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I do not recommend. What they did was breach of contract. If I had known they would not attend to my safety concerns, and at a minimum, the car pulling drastically to right, I would have seen about this work myself and made sure it was not damaged beyond looks. Now I’m left on my own with the majority of the money gone to ensure my car is safe.
Repair Quality - 0.5/5.0 -
Custom Body Works breached our contract. I specifically asked that my vehicle be inspected for suspension or frame damage by Mini Cooper dealership because the car was severely pulling to the right, unstable and abrupt handling when hitting the slightest bump, and feeling as if the front axle was loose when applying brakes. I cancelled the first appt. thinking I needed to attend to any possible mechanical issues before going to their body shop. After cancellation, CBW called and assured me they could attend to everything. I agreed, dropped my car off, then received a call about a week later saying they needed to talk to me about my suspension. I called David and he asked what issues I was having with my suspension. I became very concerned at this question so late in the process, and asked him what exactly he had done to my car so far? He responded with basically $2900 in body repairs, and absolutely no attention to my biggest concern; the safety of my vehicle. I was irate. I asked if they had at least aligned it since it had been T-boned. They had done nothing there either. They were a certified service center with my insurance company. They were supposed to outsource all other work. What this company did was make sure they got paid for cosmetic work while leaving me to fend for myself to ensure the soundness of my car. Essentially the insurance company was relying on them to recommend needed repairs. These people never even drove my car to assess damage to components. It was only after I asked that they drove it. Oh, and because the car was close to the threshold to total it out, IF the mechanics at Mini find damage, I’m told it will most likely total my car out! So,...I guess they got their money from a wreck that left me with a concussion, and couldn’t care less if I wreck due to their negligence in making sure my concerns of instability of my car were assessed by a Mini professional or even any mechanic. Terrible terrible experience. Oh, and they told me my hood would be blended in, but the manager Jeremy made an executive decision to not do it. There are many discrepancies to what they said they would do and what they did. Also, the workmanship was not very good as moldings are offset and not mended to match the original state of the car. Even the detail job was shoddy. For basically $3000, you’d expect more.
Customer Service - 0.5/5.0 -
Breach of contract
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
pictures are worth 15 thousand dollars, and then some.
Repair Quality - 0.5/5.0 -
pictures are worth 15 thousand dollars, and then some for my story!!!
Customer Service - 1.0/5.0 -
Politeness to a customer on the phone to a person they will only meet once, the day i show up to pay and drive 400 miles home, to deliver to a proud union man, this poorly repaired 1 year old vehicle, was a disgrace to me. If it was me, i would have been fired and ridiculed by my co-workers the rest of my career.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very great staff I was extremely satisfied